G ROOMING S TAFF TO E XCEL Pathology Department Administrators Colorado Springs, CO July 17, 2008

G ROOMING STAFF TO EXCEL Help them succeed Provide development Mentoring Be a great manager

H ELP T HEM S UCCEED

Maximize your resources Develop leadership skills Value all skills Develop the talent

H ELP THEM SUCCEED Avoid favoritism Negative impact on morale All skill sets have roles Provide same opportunities Don’t over-reward loyalty Ask why do I like this person?

H ELP THEM SUCCEED Let workers stretch Let them take risks Make mistakes in order to learn Encourage participation Take them under your wing Show them the skills they need Share the spotlight Give them a chance to shine

H ELP THEM SUCCEED Pay attention to personal needs Not just the work Managing time – and stress Communication skill development Allow flexibility Sponsor professional development Expansion opportunities Expansion of skills Networking

H ELP THEM SUCCEED When they move up – or onward Training Mentoring Loyalty Partnering Empowerment

P ROVIDE D EVELOPMENT

Hire the right person Attitude and ability Skills, knowledge and talent Groom a ‘B’ player into an ‘A’ – but not a ‘C’ Identify what organization needs Match talent to the job Mis-hires Mediocrity spreads Huge costs to organization

P ROVIDE DEVELOPMENT Let them do their jobs Don’t micromanage Responsibilities Expectations Reduce frustration Provide experiences Hands on Training, seminars Reading

P ROVIDE DEVELOPMENT Develop incentives Capture interest Motivate Participate Prepare

M ENTORING

Speed up training period for new hires Increase employee satisfaction Improve employee retention Improve employee productivity Provide career growth and succession planning Increase knowledge retention Improve quality Synergy Reduce frustration

B E A G REAT M ANAGER

The Four Keys Select a person – experience and intelligence Set expectations – define the steps Motivate the person – overcome weaknesses Develop the person – promotion Conventional wisdom vs. insight

B E A G REAT M ANAGER The Four Keys Select a person – for talent Set expectations – define outcomes Motivate the person – focus on strengths Develop the person – find the right fit

B E A G REAT M ANAGER How to “Boss” Poor performers vs. best performers Effective work delegation vs. relegation Follow up Set an example Investing in your best Fair to employees Best way to learn The way to excellence

G ROOMING STAFF TO EXCEL Help them succeed Provide development Mentoring Be a great manager

R EFERENCE MATERIALS Books: “First Break all the Rules: What the World’s Greatest Managers Do Differently,” by Marcus Buckingham & Curt Coffman “How to Become a Great Boss,” by Jeffrey Fox “How to Win Friends and Influence People,” by Dale Carnegie Internet: The Chronicle of Philanthropy Mentor Scout: Talent Management for the Next Generation SCORE: Counselors to America’s Small Businesses

S HARE EXPERIENCES

T HANK YOU Nancy Risenhoover, University of New Mexico APC July 16-19, 2008, Colorado Springs, CO