1 Chapters 26 & 27 By: Allen Campora and Kyle Sera BA 352

2 Covey Quote “You cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.”

3 Chapter 27  Deming’s 14 Points  Seven Habits (To implement and summarize Deming’s 14 Points)  Enables people to work more effectively together in a state of interdependence

4 Deming’s 14 Points 1. Create constancy of purpose 2. Adopt the new philosophy – Western management must awaken to the challenge of a new economic age and learn their responsibilities 3. Cease dependence on inspection to achieve end quality 4. Move toward a single supplier for any one item, based on a LT relationship of loyalty and trust. 5. Improve constantly and forever the system of production and service 6. Institute job training to develop skills 7. Teach and institute leadership

5 Deming’s 14 Points (cont.) 8. Drive out fear to increase everyone’s effectiveness 9. Break down barriers and walls between departments 10. Eliminate slogans 11. Eliminate numerical goals and quotas for production 12. Remove barriers robbing one’s right to pride of workmanship 13. Institute programs of education and self-improvement for everyone 14. Institute an action plan

6 Habit 1  Be Proactive “Most management today is reactive behavior.”

7 Habit 2  Begin With the End In Mind “Leadership focuses more on people than on things; on the long term rather than the short term; on developing relationships rather than on equipment.”

8 Habit 3  Put First Things First “Habit 3 applies the principle of implementing one’s action plans to achieve worthy purposes.”

9 Habit 4  Think WIN-WIN “It requires an abundance mentality, an attitude that says, ‘There is enough for all.’ It cultivates the genuine desire to see that the other party should win as well.”

10 Habit 5  Seek First to Understand, Then to Be Understood “At the root of all interpersonal problems is the failure to thoroughly understand each other.”

11 Habit 6  Synergize “The whole is greater than the sum of its parts”

12 Habit 7  Sharpen the Saw “Applying Habit 7 is the principle that enables maximum effectiveness in living all the other habits.”

13 THE END (finally!)