PLAY IT SAFE RETAIL SITE SECURITY RECOMMENDATIONS FOR INDUSTRIAL ACTION

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 2 PEOPLE  It is recommended that site staff be not forced to work if there is elements of intimidation irrespective whether they are unionised or not. People’s safety is PRIORITY  People working on site must not wear branded clothing whilst on site  Develop a communication plan with local Police and Security Contractors. Form Local Retailer Groups to deal with security and safety issues in your area.  Security meeting point on site to be identified in case of emergency

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 3 FACILITIES  Determine strike action risk factor (Likelihood of action on site/passing by/close to)  Develop a reporting process and agree on a communication flow with your staff  Report all irregularities immediately without delay to respective Oil Company HSE Managers and to the FRA  Request increased local Police patrols and request armed response increased visits/patrols  Visible unarmed security officers on site (precautionary measure against theft/vandalism/robbery. NO ARMED GUARDS ON SITES  List all emergency details and ensure they are adequately displayed

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 4 COMMUNICATION  Inform all your staff in advance of the rules attached to the expected strike action (Emergency Response Plan)  All assisting on site over period of strike to have briefing on product safety and handling  Take all your staff contact details and their next of kin (its important to know if they are safe)  Arrange for supplementary mobile communication  According to each Oil Company’s HSE Strategy in terms of CIT procedures, comply as stipulated on the Lease and Franchise Agreements

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 5 CUSTOMER SERVICE  We recommend that you make copies of the letter on the last slide and ensure they are given to customers while filling up to explain the industrial strike and requesting for “patience and tolerance”  Please note: SELF SERVICE IS NOT ALLOWED in terms of industry regulations and not safe for the general public to dispense own fuel

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 6 STAFF PROCEDURES ON SITE Fire on the Forecourt  Press the emergency stop/shutdown button  Move all staff and customers away into a safe place  Call emergency services and give details of fire location, etc.  If safe to do so, remove any flammable items  Prevent access to site, except for emergency services  Report the incident to the Oil Company Call Centre immediately

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 7 STAFF PROCEDURES CONT…. Vehicle On Fire  Press the emergency stop/shutdown button  Make sure everybody is out of the vehicle and, if safe to do so, push it away from the pumps  Report to the Site Owner immediately and to the Local Fire Department  Report to your Oil Company Call Centre immediately  Do not try to extinguish the fire yourself Armed Robbery  Keep calm, obey the instructions and co-operate with the demands  If unable to meet the demands explain why, e.g. "keys are not kept on site"  If safe to do so activate the panic button

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 8 STAFF PROCEDURES CONT…. Product Handling ( For those not familiar )  Avoid inhalation and contact with vapours  Avoid contact with the skin & eyes and observe good personal hygiene  Do not siphon product by mouth  Whilst dispensing product, do not eat, drink or smoke  Take all necessary precautions against accidental spillage

F UEL RETAILERS ’ ASSOCIATION F UEL RETAILERS ’ ASSOCIATION Mr. Reggie Sibiya 9 COMMUNICATION TO CUSTOMER Dear Customer, Thank you very much for choosing our Service Station. We appreciate your business. You may be aware that the Unions representing the Forecourt Attendants are presently in wage negotiations with our Association, the Fuel Retailers Association (FRA) A strike has been called and as a result the staff normally employed at this station may not all be present at work. During this time we have been fortunate enough to secure the temporary services of a number of others. While we have provided them with the essential training required to refuel your car we do ask you to bear with us should our service levels not be quite as they should be. We are doing our best to ensure that our normal fast, friendly, safe and clean experience is provided to get you on your way. Please note: SELF SERVICE IS NOT ALLOWED in terms of industry regulations and not safe for the general public to dispense own fuel Should you have any concerns about your experience please contact me personally. (Retailer’s Contact Details ) Thanks again for calling