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Contents 1.Social trends 2.Current technology trends 3.INIS relevant trends 4.Information lifecycle model 5.Road ahead The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 2

The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 3  Population  Aging population; longer working lives; remote/non-personal interaction; social differences; radicalism/extremism; privacy & surveillance  Employment  Uncertainty; change of professions/jobs; increased complexity; informal employment; new collaborative technologies; work from anywhere (connecting to work); BYOD; millennials as the majority workforce; talent management; work-force motivation  Education  Life-long education; e-training; m-education; Massive Open Online Course (MOOCS); training on demand; high computer literacy  Health & happiness  Healthy living; wellbeing; bio/organic movement; family-work balance; personal/home entertainment  Community  Transport; communication; environment; housing; crime; culture & leisure  Population  Aging population; longer working lives; remote/non-personal interaction; social differences; radicalism/extremism; privacy & surveillance  Employment  Uncertainty; change of professions/jobs; increased complexity; informal employment; new collaborative technologies; work from anywhere (connecting to work); BYOD; millennials as the majority workforce; talent management; work-force motivation  Education  Life-long education; e-training; m-education; Massive Open Online Course (MOOCS); training on demand; high computer literacy  Health & happiness  Healthy living; wellbeing; bio/organic movement; family-work balance; personal/home entertainment  Community  Transport; communication; environment; housing; crime; culture & leisure 1. Social trends

GartnerForbesForresterDeloitteAccenture 1 Mobile Device Diversity and Management 2 Mobile Apps and Applications 3 The Internet of Everything 4 Hybrid Cloud and IT as Service Broker 5 Cloud/Client Architecture 6 The Era of Personal Cloud 7 Software Defined Anything 8 Web-Scale IT 9 Smart machines 10 3-D printing 1 Consumers will come to expect Smart TV capabilities 2 Smart watches will become ‘smarter’ 3 Google Glass will still be in “wait and see” mode 4 Other applications and uses for Apple’s TouchID will emerge 5 Xbox One and PS4 will blur the lines between entertainment and video gaming 6 3D printing will begin to revolutionize production 7 The movement toward natural language search will make searching more accurate and intuitive 1 Digital Convergence Erodes Boundaries 2 Digital Experience Delivery Makes (or Breaks) Firms 3 APIs Become Digital Glue 4 The Business Takes Ownership Of Process And Intelligence 5 Firms Shed Yesterday's Data Limitations 6 Sensors And Devices Draw Ecosystems Together 7 'Trust' And 'Identity' Get A Rethink 8 Infrastructure Takes On Engagement 9 Firms Learn from the Cloud and Mobile 10 IT Becomes an Agile Service Broker Disruptors 1 CIO as venture capitalist 2 Cognitive analytics 3 Industrialized crowdsourcing 4 Digital engagement Wearables Enablers 1 Technical debt reversal 2 Social activation 3 Cloud orchestration 4 In-memory revolution 5 Real-time development operations 1 Big is the next big thing 2 Digital-physical blur 3 From workforce to crowd- source 4 Data supply chain 5 Harnessing hyperscale 6 The business of applications 7 Architecting resilience 2. Current technology trends The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 4

1. Digital existence makes or breaks organizations 2. Mobile devices 3. Apps and applications 4. Cloud computing 5. Natural language search 6. Social activation/crowd-sourcing 7. “Smart” becomes smarter 1. Digital existence makes or breaks organizations 2. Mobile devices 3. Apps and applications 4. Cloud computing 5. Natural language search 6. Social activation/crowd-sourcing 7. “Smart” becomes smarter 2. Current technology trends The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 5

1. Digital existence makes or breaks organizations  Predictions for 2020  20% of global B2C retail will happen online  Sales expected to reach $4.3 trillion  Every retailer expected to have an online identity  INIS  Provides access to external information resources  Owner, curator and aggregator of internal information resources  Offers 24/7 availability  Provides global open and controlled access to info-sources  Works on democratisation of information (‘Information for all’) 1. Digital existence makes or breaks organizations  Predictions for 2020  20% of global B2C retail will happen online  Sales expected to reach $4.3 trillion  Every retailer expected to have an online identity  INIS  Provides access to external information resources  Owner, curator and aggregator of internal information resources  Offers 24/7 availability  Provides global open and controlled access to info-sources  Works on democratisation of information (‘Information for all’) 2. Current technology trends The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 6

2. Mobile devices By 2020, there will be over 5 billion internet users, with over half of them accessing the internet through handheld tablet devices and 80 billion connected devices worldwide  INIS  Variety of mobile phones, tablets, e-readers  App vs mobile friendly website  Bandwidth  Scalability  Personal profiling (history, storage, sharing)  Links to full-text documents  Open repositories 2. Mobile devices By 2020, there will be over 5 billion internet users, with over half of them accessing the internet through handheld tablet devices and 80 billion connected devices worldwide  INIS  Variety of mobile phones, tablets, e-readers  App vs mobile friendly website  Bandwidth  Scalability  Personal profiling (history, storage, sharing)  Links to full-text documents  Open repositories 2. Current technology trends The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 7

8 3. Apps and applications Apple’s App store: over 1m apps; more than 60bn total apps have been downloaded Google Play: 1.4m Android apps; 80,000 new apps monthly Top Android app categories: Entertainment; Lifestyle; Education; Personalization; Business Apps become digital glue! 7.1bn people on earth and 5.25bn adults  1.6bn PCs on earth  Around 4bn people now have a phone  Around 2bn smartphones in the world  70% of all smartphones sold are Android  Most apps installed because of recommendation  Native apps vs. web apps (HTML5 & CSS3) 3. Apps and applications Apple’s App store: over 1m apps; more than 60bn total apps have been downloaded Google Play: 1.4m Android apps; 80,000 new apps monthly Top Android app categories: Entertainment; Lifestyle; Education; Personalization; Business Apps become digital glue! 7.1bn people on earth and 5.25bn adults  1.6bn PCs on earth  Around 4bn people now have a phone  Around 2bn smartphones in the world  70% of all smartphones sold are Android  Most apps installed because of recommendation  Native apps vs. web apps (HTML5 & CSS3) 2. Current technology trends

9 4. Cloud computing The practice of using a network of remote servers hosted on the Internet to store, manage and process data Types  Infrastructure (space & time on external servers)  Platforms on which to build own applications/apps  Applications/services with Web browser access Advantages  Technology improvements refocus from technology to collection building; user services and innovation  Data efficiencies easy sharing; no local storage, maintenance and backups; single cataloguing record and version control; cooperative collection building and preservation; data aggregation  Community power Community of information seekers; using the same, shared hardware, software, services and data lowers the cost and improves information service relevance 4. Cloud computing The practice of using a network of remote servers hosted on the Internet to store, manage and process data Types  Infrastructure (space & time on external servers)  Platforms on which to build own applications/apps  Applications/services with Web browser access Advantages  Technology improvements refocus from technology to collection building; user services and innovation  Data efficiencies easy sharing; no local storage, maintenance and backups; single cataloguing record and version control; cooperative collection building and preservation; data aggregation  Community power Community of information seekers; using the same, shared hardware, software, services and data lowers the cost and improves information service relevance 2. Current technology trends

10 5. Natural language search “My project is ultimately to base search on really understanding what the language means. When you write an article you’re not creating an interesting collection of words. You have something to say and Google is devoted to intelligently organising and processing the world’s information. The message in your article is information, and the computers are not picking up on that. So we would like to actually have the computers read. We want them to read everything on the web and every page of every book, then be able to engage an intelligent dialogue with the user to be able to answer their questions.” Ray Kurzweil, Google’s director of engineering ‘Where’s the closest café’ – will overtake keyword-based, typed searches like ‘café Seattle’ Related developments: AI, machine learning/translation, document clustering, collaborative filtering, semantic web/search. 5. Natural language search “My project is ultimately to base search on really understanding what the language means. When you write an article you’re not creating an interesting collection of words. You have something to say and Google is devoted to intelligently organising and processing the world’s information. The message in your article is information, and the computers are not picking up on that. So we would like to actually have the computers read. We want them to read everything on the web and every page of every book, then be able to engage an intelligent dialogue with the user to be able to answer their questions.” Ray Kurzweil, Google’s director of engineering ‘Where’s the closest café’ – will overtake keyword-based, typed searches like ‘café Seattle’ Related developments: AI, machine learning/translation, document clustering, collaborative filtering, semantic web/search. 2. Current technology trends

11 6. Social activation/crowd-sourcing - Social activation or crowd-sourcing is the process of obtaining needed services, ideas, or content by soliciting contributions from a large group of people, and especially from an online community, rather than from traditional employees or suppliers. It is based on the new recommendation economy—where customers avoid traditional advertising, seeking instead the contextualized recommendations of peers. - A recent study confirmed that 84% of global respondents trust word-of-mouth recommendations from friends and family—the most highly rated among digital and traditional methods. - Facilitating a social experience between our users should be at the core of what we do! 6. Social activation/crowd-sourcing - Social activation or crowd-sourcing is the process of obtaining needed services, ideas, or content by soliciting contributions from a large group of people, and especially from an online community, rather than from traditional employees or suppliers. It is based on the new recommendation economy—where customers avoid traditional advertising, seeking instead the contextualized recommendations of peers. - A recent study confirmed that 84% of global respondents trust word-of-mouth recommendations from friends and family—the most highly rated among digital and traditional methods. - Facilitating a social experience between our users should be at the core of what we do! 2. Current technology trends

12 7. “Smart” becomes smarter Gartner Says by 2017 Your Smartphone Will Be Smarter Than You! 7. “Smart” becomes smarter Gartner Says by 2017 Your Smartphone Will Be Smarter Than You! Smart devices, smart apps, smart homes, smart cars… Smartphones will soon be able to:  predict a consumer’s next move  predict next purchase  interpret actions based on an individual’s data using cognizant computing. Business intelligence (BI) will be embedded in smart systems! 2. Current technology trends

Tomorrow belongs to the people who prepare for it today! African proverb  Improve digital presence  Increase use of mobile devices and apps  Cloud computing  Open access and cooperation  Use social media  Follow new technologies  Encourage creativity and innovation  Concentrate on training and education Tomorrow belongs to the people who prepare for it today! African proverb  Improve digital presence  Increase use of mobile devices and apps  Cloud computing  Open access and cooperation  Use social media  Follow new technologies  Encourage creativity and innovation  Concentrate on training and education 3. INIS relevant trends The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 13

Capture Publish Capture Publish Evaluate Acquire Process Organize & repackage Store, protect & preserve Maintain & update Share Assess the need Search & retrieve Analyse & interpret Assess the need Search & retrieve Analyse & interpret Information creators Information Users Information Managers 4. Information lifecycle model collect seek use The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 14

Evaluate Strengthen the role and position of national INIS centres; Improve tools & methodologies Acquire Alternative ways (direct DB access, harvesting); Alternative forms (data, video); Open sources ; Increase number of NCL; Finalize digitization of INIS microfiche collection Process Simplified bibliographic metadata set; Introduce FIBREonline; Separate metadata creation and subject analysis; Introduce automatic indexing Organize & repackage Leverage technology; Streamline systems; Offer new info-services Store, protect & preserve Streamline IT systems and applications; Use cloud computing; Emphasize preservation aspect ; PDF/A long- term archival format Maintain & update Follow new IT technologies; Change; Innovate Share Cooperate with publically open discovery & other systems; INIS as open access repository; Go mobile ; Federated search; Social networking, bookmarking, tagging; Social media ; Offer better reference service 5. Road ahead Improved information management The 37th Consultative Meeting of the INIS Liaison Officers October 2014, IAEA, Vienna 15

Thank you! I do not believe you can do today's job with yesterday's methods and be in business tomorrow. Nelson Jackson