BCS North London Future SummIT December 4, 2002 Andrew Abboud, PwC UK e-Business Director

Current Market Position Business Case & Benefits Technology Implications Key Learning Points Recommendations Portal Demonstration (Live!) Agenda

“There is nothing more difficult to plan, more doubtful of success, more dangerous to manage, than the creation of a new order of things.” Niccol Ò Machiavelli The Challenge

Fragmented market – many players today Consolidation has begun – e.g. Vignette purchase of Epicentric ERP and application server vendors - possible extinction of niche players Look for players with best vision and products “… Portals will become the standard employee user interface for >85% of G2000 organisations by 2004” Meta Group Inc. Current Market Position

Messaging and Work Flow connectivity hub Knowledge repositories ERP & Legacy Systems e-business applications Enterprise Portal Clients B2C Suppliers & Alliance partners B2B Suppliers & Alliance partners B2B Influencers, prospects, recruits Influencers, prospects, recruits Partners & Staff B2E Partners & Staff B2E Technology Implications

Revenue Generation Operational Efficiency Cost Savings User Satisfaction Align IT Investments Streamline operational support Share single infrastructure Focus on content and services, not technology Expand market share and move into new markets Provide revenue protection and cross selling opportunities Collaborate and learn from collective experience Gain competitive distinction Provide greater sense of belonging – “Global Glue” Facilitate my job and my life – the “Wow! Factor” Reduce back-office staff and administrative costs Build applications and services faster Consolidate procurement of hardware and software Increase data accuracy Communicate via one channel..not websites Link event based cross functional processes Business Case & Benefits

Critical Success Factors  Board level sponsorship  Governance  Working as ‘one’ organisation  Business ‘ownership’  Strong programme management discipline  Change management Issues  ERP & legacy systems integration  Coexistence of web and other technologies  Scope needs to be managed (e.g. Portal is not Knowledge Management)  Non-alignment to vision Key Learning Points

B2E +B2C + B2B = B2Everything -> Prioritise your ‘E’ Do not underestimate the challenge Need a business case and a robust benefits management approach Think “user” and “process”. Portal implementations are not technology projects. Recommendations

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