THEFT OF GAS TEAM

THEFT OF GAS TEAM PO Box 6803, 31 Homer Road, Solihull, B91 3LT Fax : Free Phone : Seamus Rogers Account Assistant Kay Fatania Account Assistant George Wood Account Assistant Mark Smith Account Administrator Mark Woodward Account Officer Alison Jennings Service Delivery Manager

The Gas Industry Legal Framework  Gas Act 1986 (as amended by 1995 Gas Act)  Gas Transporters Licence  Gas Shippers Licence  Gas Suppliers Licence  Uniform Network Code

Communication Theft of gas reported Emergency Bureau advised Bureau raises ToG contact via ConQuest xoserve ToG team receive contact Site visit results received by Bureau & ToG contact updated xoserve ToG team receive contact Bureau raises emergency job & ToG contact Despatch contact to Shipper for investigation xoserve ToG team investigate Is there a confirmed Shipper? Is there a safety risk? yes no

Administrative Procedures of the Theft of Gas Team  Record details of theft  Give advice on TOG issues  Co-ordinate investigation of the theft  Calculate value of gas stolen & associated charges (on behalf of GT)  Initiate financial procedures  Reasonable Endeavours claims

Objectives of the Theft of Gas Team  Ensure compliance with xoserve’s ASA obligations  Initiate financial procedures for recovery  Produce TOG procedures  Raise awareness of TOG  Provide input into discussions with Ofgem, Shippers, Suppliers etc

Xoserve / Supplier Communication Timeline xoserve request the following of Shippers to resolve reports of TOG:  Investigation findings  Assessed kWh stolen  Period of theft Timeline introduced to raise profile and encourage response rates.  D+2Advise supplier via ConQuest of valid TOG allegation -Supplier has 80 days to respond.  D+70 Shipper chase report sent  D+80 Close case & 80 day closure report sent to Ofgem.

Reasonable Endeavours  It was required by GT licence condition 7  Applies to Shippers in pursuit of gas taken illegally  It comprises of 7 actions by the supplier necessary to ensure payment of allowances.  Completion of these actions and confirmation to xoserve of failure to recover some or all of the charges results in payment by xoserve to Shippers on behalf of the Networks.  It is deemed to be a fair basis for all parties to implement their licence obligations.  Aims to remove the disincentive to pursue the illegal taking of gas.  Record keeping, audit trails and reporting.