THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update March 14, 2014 Status – CT Modernization Program Customer Self-Service – New On Line Capabilities Tax Collector Self-Service – New On Line Capabilities Next Steps

2 CIVLS Project Timeline

New Capabilities for Constituencies 3

44 CIVLS RELEASE 2 FUNCTIONS NEW CAPABILITIES for Business Partners File Transfers / Changes Web Transactions – Plate Cancellations – Renew Registrations via the Web – Self-Initiated Compliance Checks DMV uses Customer’s “Preferred Method of Communication” New Customer Capabilities Plate Cancellations Renew Registrations Self-initiated Compliance Checks CT Tax Towns CT DMV New Tax Town Capabilities File Transfers to update Customer information Real-Time Put-ons, Take-offs, & Inquiries Customers resolve tax issues with Tax Towns Customers can Renew registrations over the web (Optionally) DMV would support Town processing of Renewals Real-Time Updates & Batch File Transfers Customer Choice Interaction

55 NEW Customer Self-Service Capabilities On Line PLATE CANCELLATIONS Terminate Reasons – Sold – Junked – Stored – Stolen – Destroyed – Donated – Confiscated Plates were – Removed – Lost – Stolen

66 NEW Customer Self-Service Capabilities On Line RENEW REGISTRATIONS

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10 NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks

11 NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks

12 NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 12

13 NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 13

14 CIVLS IMPROVEMENTS On Line Tax Collector Capabilities Real Time Put-ons / Take-offs – CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs so that the customer can go back home and register (i.e. renew) their registrations on-line – DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option.

15 CIVLS IMPROVEMENTS On Line PORTAL Tax Collector Capabilities The CIVLS Web Portal will allow the Collectors to process real time put- ons and take-offs. To access the DMV portal you will need: – A PC with access to the Internet – A web browser. The following are supported: Current versions of Microsoft Internet Explorer Current versions of Apple Safari Current version of Mozilla Firefox A User Identifier and associated password. The User ID will be obtained through a DMV Administrator. Specific information regarding the start of the testing process will be provided at a later date. Batch files will be processed through a batch transfer process, however, one-record put-ons and take-offs can be done in real time.

CIVLS IMPROVEMENTS On Line PORTAL 16 CIVLS Portal For Tax Collectors

17 CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions On Line Portal Update Exceptions Put on / Take off Inquiry – DMV Direct Title and Registration Plate DMV Direct Only

18 CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions Update Exceptions (e.g. Delinquent Tax)

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions Delinquent Tax Exception Successfully Applied to Customer Record 19

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 20 Select the customer Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry”

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 21 Click and Drill Down

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 22

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 23 Continued on next page This is a “drill down” to the vehicle information for the customer’s vehicle

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 24 Continued

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry Plate Inquiry 25

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 26

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 27

CIVLS IMPROVEMENTS On Line PORTAL – Batch File Layout Delinquency File - FieldsData TypeFormatLength Transaction DateNumericccyymmdd8 Transaction TypeCharA or D1 Customer IDNumeric 10 Leasing CompanyCharY or N1 Vehicle IDNumeric 9 Tax Town NumberNumeric 3 28

29 Next Steps Portal Real Time and Batch Testing – Spring/Summer 2014 QUESTIONS?