Lessons Learned: Lessons Learned: BB9 Pilot Running Multiple Blackboard Products Simultaneously in a Production Environment Information: The Power to Transform Our World Peggy M. Brown, Director of Instructional Design Thomas A. Bunn, Systems Administrator Syracuse University, School of Information Studies

Agenda Background How we began Pilot phases Technology Challenges and benefits Information: The Power to Transform Our World

Background US News World and Report #1 Accredited distance program since 1993 Geographically dispersed student body Selective admissions Programs offered: Information: The Power to Transform Our World 1 Ph.D. 1 Doctorate of Professional Studies 1 Ph.D. 1 Doctorate of Professional Studies 4 Graduate 5 Certificate of Advanced Studies 1 Undergraduate 4 Graduate 5 Certificate of Advanced Studies 1 Undergraduate

Pilot Background and Introduction Information: The Power to Transform Our World

itsinfo.tamu.edu/consult/ images/addiemodel.jpg ADDIE Model

itsinfo.tamu.edu/consult/ images/addiemodel.jpg ADDIE Model ANALYSIS Summer09 – met to analyze need Presented findings Online task force ANALYSIS Summer09 – met to analyze need Presented findings Online task force

itsinfo.tamu.edu/consult/ images/addiemodel.jpg ADDIE Model DESIGN AND DEVELOPMENT Present findings Created sub-committee DESIGN AND DEVELOPMENT Present findings Created sub-committee

itsinfo.tamu.edu/consult/ images/addiemodel.jpg ADDIE Model IMPLEMENTATIONApproval Began pilot IMPLEMENTATION Approval Began pilot

Recommended Transition to the Syracuse University Blackboard LMS iSchool LMS SU Blackboard 9 / 9.1 In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible Fall 2009: A small number of iSchool instructors begin piloting SU Blackboard 9 system (supplement to campus courses only) Spring 2010-Spring 2011: New iSchool courses are built in SU Blackboard 9, starting with a few faculty volunteers and increasing progressively Summer 2011 (if available by June 1): Full Campus Migration to SU Blackboard 9.1, including all iSchool courses from Blackboard 9 and iSchool LMS Fall 2009: All but a handful of iSchool instructors teach in iSchool LMS Spring 2010-Spring 2011: New iSchool courses are built in SU Blackboard 9, starting with a few faculty volunteers and increasing progressively Summer 2011: iSchool LMS is phased out completely; all courses are taught through the University Blackboard system (if available by June 1) Fall Spring Summer Fall Spring Summer 2011

iSchool BB9 Pilot - Phase 1 Began Fall09 – test the SU BB9 product and system Beta testing - 3 iSchool staff/adjunct Feedback – Student and faculty evaluations Presented findings – Dean – Online Task Force – Presented at faculty meeting Approved to advance per timeline Administrative and faculty buy-in Information: The Power to Transform Our World

iSchool BB9 Pilot - Phase 2 Spring10 – continue to test SU BB9 product and system Beta testing – – 3 iSchool staff/adjunct – 3 full time professors – 1 full time professor - graduate online course Maintained discussion forum on pilot throughout semester Information: The Power to Transform Our World

iSchool BB9 Pilot - Phase 3 Summer10 and Fall10 – continue to test SU BB9 product and system Beta testing – Previous adjunct and professors continue New courses taught in the SU BB9.0 Information: The Power to Transform Our World

Recommended Transition to the Syracuse University Blackboard LMS iSchool LMS SU Blackboard 9 / 9.1 In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible Fall 2009: A small number of iSchool instructors begin piloting SU Blackboard 9 system (supplement to campus courses only) Summer 2011 (if available by June 1): Full Campus Migration to SU Blackboard 9.1, including all iSchool courses from Blackboard 9 and iSchool LMS Fall 2009: All but a handful of iSchool instructors teach in iSchool LMS Spring 2010-Spring 2011: New iSchool courses are built in SU Blackboard 9, starting with a few faculty volunteers and increasing progressively Summer 2011: iSchool LMS is phased out completely; all courses are taught through the University Blackboard system (if available by June 1) Fall Spring Summer Fall Spring Summer 2011 Spring 2010-Spring 2011: New iSchool courses are built in SU Blackboard 9, starting with a few faculty volunteers and increasing progressively

Recommended Transition to the Syracuse University Blackboard LMS iSchool LMS SU Blackboard 9 / 10 In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible In the interim, faculty will be provided with training and support to ensure that the move is as seamless as possible Fall 2009: A small number of iSchool instructors begin piloting SU Blackboard 9 system (supplement to campus courses only) Summer 2011 (if available by June 1): Full Campus Migration to SU Blackboard 10, including all iSchool courses from Blackboard 9 and iSchool LMS Fall 2009: All but a handful of iSchool instructors teach in iSchool LMS Spring 2010-Spring 2011: New iSchool courses are built in SU Blackboard 9, starting with a few faculty volunteers and increasing progressively Summer 2011: iSchool LMS is phased out completely; all courses are taught through the University Blackboard system (if available by June 1) Fall Spring Summer Fall Spring Summer 2011 Summer 10: SU testing BB9.1 on test server Fall 10: SU piloting BB9.1, including several iSchool courses

iSchool BB9 Pilot - Final phase Spring11 – pilot SU BB9.1 product and system Beta test SU BB9.1 Present findings – Dean – Online Task Force – Approval Begin final phase to move to SU BB9.1 Summer11 – full implementation of BB9.1 Information: The Power to Transform Our World

iSchool BB9 Pilot - Technology Information: The Power to Transform Our World Old Home – iSchool Datacenter New Home – ITS Datacenter

iSchool BB9 Pilot - Benefits Facilitating integration with online campus services Free up resources Software savings Hardware savings Time savings Quality of service Single central system Information: The Power to Transform Our World

iSchool BB9 Pilot - Challenges Present challenges – Training faculty, staff and students – Addressing issues and concerns Future challenges – Ensure level of support and service – Maintain level of control Information: The Power to Transform Our World

Contact Information Peggy M. Brown Peggy M. Brown Thomas A. Bunn Thomas A. Bunn