BASIC “TECH+” SKILLS Revisited. Why Have We Assessed Tech Skills?  Library Services seeks, as much as possible, to provide uniformity of service at all.

Slides:



Advertisements
Similar presentations
Culture of Assessment NCLB Outcomes-based assessment Accountability.
Advertisements

Demystifying the Dragon Creating and Transforming a Library Service Philosophy into Professional Practice Jeanne Le Ber Education Librarian Spencer S.
Campus Networking Best Practices This Presentation and related materials will be available at: Help Desk Services.

THE LEARNING RESOURCE CENTER Planning Priorities for
Effective Delegation.
Workforce Planning Training for Supervisors Presentation Subtitle/Description Presenter’s Name Date.
Service with a Byte: Building a New Model of Customer Service October Conference at Dartmouth College Kathryn D. Soule University of Virginia.
Database Design Concepts Info 1408 Lecture 1 Introduction to the module.
Library Career Workshop More Questions than Answers Elizabeth D. Byrne Environmental Design Library 23 July 2008.
OEI – Online education initiative What are the implications for Canada college and the district?
The Log provides a framework for recording details of: ● the research programme ● scheduled supervisory meetings ● activities concerning the development.
+ Introduction to Tax Levy and CUNYfirst. + Training Goals What is the Tax Levy Budget? How are Tax Levy transactions processed? Who is available to help?
AASTRA CLEARSPAN: CAMPUS PHONE SYSTEM IT SERVICES TECH TALK TUESDAY, FEBRUARY 24, 2015.
Max’s Restaurant Lesson Five Assignment Team Four Robert Casper Jean Leedy Brian White Jerrand Osei Assibey (MIA)
Jennifer Sirotkin Oxford College Library.  Two-year undergraduate school  756 enrollment  Liberal Arts Intensive  Significant leadership opportunities.
Math TLC Tutor Lab Overview: All sections of Math 010 and 110 are taught in a single, dedicated, technology-enhanced classroom that is adjacent to a.
Your Guide: TExES PPR Generalist/ Content Area Exams To the TExES PPR and Generalist/ Content Area Exams Presented By: Jennifer Harper Punam Singh Jonathan.
Cabrillo College Emerging Scholars Institute Draft Proposal Update Spring 2008.
Decoding faculty needs in research and teaching Cornell University Library Assessment and Communication Zsuzsa Koltay Gaby Castro Gessner, Linda Miller,
 LO5 – Customer service.  Customer service policies  Role of the administrative assistant  Communication  Benefits of effective customer service.
Mapping Through the Maze Status of Information Literacy on WeTALC Campuses.
Test Materials Aids/Tools Available Distribution Model Additional Orders.
Effective Career Search Strategies Michael Penwell, Career Advisor Office of Career Services Lycoming College
You’ve Got What It Takes: Peer Training and Mentoring for Staff Development You’ve Got What It Takes: Peer Training and Mentoring for Staff Development.
Redirecting the Librarian’s Mindset: Emerging Framework for Managing Human Resources in Libraries “Emerging Landscape, Mindscape and Netscape of the Philippine.
WVU ETD Program: Technical Support for Students Kathy Fletcher Manager, Training & Publications Support Services Office of Information Technology West.
Basic Skills Across the Curriculum Barbara Illowsky, Project Director ASCCC Curriculum Institute, July 2008.
January 18, 2012 Administrative Council Presentation.
Creating A Staff Development Program Some thoughts to facilitate our discussion Presented by Joanne Trepp Anne Arundel County Public Library.
Krystal Rodriguez EDC 594.  We represent the university commitment to providing an exciting live and learning environment.  Residence Life Staff: 
 Jim Rizzo Helpdesk Manager Providence College. Overview  About Providence College  History of Outreach  PC Self Help – A Wiki  Student Facilitation.
Recruitment Training and Development Performance Compensation Promotion Succession Management Organizational Development COMPETENCIES = ACCOMPLISHMENT.
Welcome!. What you will hear Staff involvement through needs assessment Technology solutions Lessons learned.
Online Reference Academic Senate 2009 Counseling and Library Science Faculty Development Institute February 20-22, 2009 San Jose Marriott Phyllis Usina.
Steps to Intern Success. Prepare for your internship Do a thorough search for your internship using: Books Internet Sites Previous intern information.
College Wide Planning Process and College Wide Master Plan (CWMP) Brought to you by : Institutional Effectiveness Committee Presenters: Kathy Werle.
“ Serving Distant Learning Business Programs and Students,” RUSA/BRASS, ALA Atlanta, June 15, 2002 Marilyn Hankel, Associate Dean of Library Services University.
Welcome to H2OS The H2OS software product is the product of a collaborative and ongoing effort between a team of software developers and the co-owner of.
Human Resource Planning and Job Analysis. Human resource planning is a process by which an organization ensures that it has the right number and kinds.
Lawrence University and the Seeley G. Mudd Library Private undergraduate college of the liberal arts and sciences with a conservatory of music 1450 students,
Best Practices Training Compliance Manager.
SEVEN STEPS IN PLANNING TO PLAN Prepared by Nancy Bolt Nancy Bolt & Associates For Educational Technology/Information Literacy Planning.
Scheduling. As the manager, one of your main duties is to staff your area of responsibility To do this, a manager must: Understand what jobs need to be.
EVAL Self Assessment (Adapted from LaConner School Improvement Presentation) Your Name Your District Your Date.
College Community Directory. Creating Your College Directory 1.Refer back to your Goal Setting sheet and review the campus resources you will seek out.
Interns in Emergency Management.  Intern Failures vs. Success  Intern Selection Process  Project Oriented vs. Seat Warmer  Organizations Responsibilities.
Re-thinking customer service training: A curricular solution to a familiar problem Sharon Epps Sheridan Sayles Judi Kidd Toni Negro November 13, 2014 Access.
Class of 2016 “ Rising Senior” Parent Presentation CLASS OF 2016 SENIOR PARENT NIGHT.
Customs & Trade Solutions, Inc © Developing A Training Program WESCCON October 16, 2004.
Software Reccommendations Francis Adu, Muhammed Casim, Matthew Gaughan.
AS Leisure Studies Unit 2 – A People Business. How is this unit assessed? 6 hour assignment completed in controlled conditions 4 x 1.5 hrs All notes will.
SAT School Day January SAT School Day One of the Superintendent Martinez’s college readiness initiatives is to offer the SAT School Day assessment.
Communicate in the Workplace ICAW2002A. Importance of Communication The development of effective communication skills can greatly affect:  The quality.
Business and Communication Systems RECRUITMENT AND SELECTION GCSE Business & Communication Systems.
First Day of Class Introduction: 1. What Does It Take to Be Successful? Introduction: First Day of Class 2 Defining Success.
HOUSTON INDEPENDENT SCHOOL DISTRICT Appraisal Training for Central Office and Campus-Based Non-Teacher Employees September 2013 HOUSTON INDEPENDENT.
Methods of Training Starter Create your own definition of training. Give an example of training you have undertaken in your life so far. Did you have a.
Listening to the Customer: Using Assessment Results to Make a Difference.
Bringing a New Brand to Life February 23, What was our brand?
ENTREPRENEURIAL MOTIVES AND CHARACTERISTICS Lesson objectives: To be able to explain what motivates an entrepreneur To be able to explain the main entrepreneurial.
Supported Employment Program
Part-Time Library Support Specialist
What is the Research Support Ambassador Programme?
Performance Management Has Begun – FY17 Timeline
“Nobody can go back and start a new beginning, but anyone can start today and make a new ending” Maria Robinson.
Unit 4 – Task 2 For this task, you are required to produce a Customer Service Training Guide to be given to all staff working for the “cruise Line”
HSE Competence Assessment/Development Process
Part-Time Library Support Specialist/Technology Assistance Support
Who Visits Quick-Service Restaurants?
Presentation transcript:

BASIC “TECH+” SKILLS Revisited

Why Have We Assessed Tech Skills?  Library Services seeks, as much as possible, to provide uniformity of service at all locations – a system-wide baseline skill set helps ensure uniformity.  College technology changes quickly, and periodic assessment keeps us up-to-date  Staffing and scheduling issues require employees to be familiar with a wide range of technologies

Tech+ What Are Tech+ Skills?  We are expanding the our skill sets this year to address system-wide issues such as Communication Customer service Confidentiality Money handling, etc.

New (and easier!) Process  Covers all full-time employees, adjunct librarians, and some hourly staff.  Like last time, employees will be given a list of basic skills and resources for learning them  Employees will print out a self-assessment form, fill it out, and return the form to their supervisors. No proctoring!  Employees working at more than one campus will work out which supervisor will direct

Old vs. New  Three forms  Proctoring system  Anxiety!  One form!  Self-assessment – no proctoring!  Assess yourself at your own pace! Old Assessment New and Improved Assessment!

Sample Form

Timeline for Assessment As with our previous effort in Spring 2006, we will have initial project an initial project and ongoing process an ongoing process.

initial Timeline for Assessment (initial)  Timelines for this initial effort will be determined soon.  Supervisors will direct self-assessment for their staff. watch for  Assessment forms and training materials to be available on the wiki soon – watch for .

ongoing Timeline for Assessment (ongoing)  The basic skills self-assessment will be scheduled every year in the spring  The deadline will be before Spring Break each year  New employees will have a slightly different schedule, worked out with their supervisors

Watch your for more details…