T.A. Wallace & Associates, Inc. Telecommunications & Network Consultants Member Firm Society of Telecommunications Consultants Maximize Your Network Investments Delivering Results To Support Your Business Plan Prepared By: Tom Wallace Dave Paruti December, 2008

T.A. Wallace & Associates, Inc. Proprietary Information 1 About T.A. Wallace & Associates, Inc. We Integrate Network Technologies Into Client Infrastructures Improve Employee Productivity Enhance Patient/Customer Service Control/Reduce Costs. T.A. Wallace Characteristics Independent: No Vendor or Supplier Affiliation Experienced: Delivering Results for Clients Since 1995 Ethical: Adheres To STC Code of Ethics Industry Consolidation & New Technology = Opportunity & Complexity Determining the right solution can be confusing and even counter-productive. We work for you and with your staff to navigate the environment and develop TCO price/performance analysis. We analyze your requirements, develop a plan & design the best combination of service and equipment elements to accomplish your objectives. We implement the recommendations “on-time and on-budget” and measure the results against ROI Model.

T.A. Wallace & Associates, Inc. Proprietary Information 2 Our Consulting Practices Strategic Consulting PBX & Voice Over IP (VoIP) Assessment & Design Integrated WAN & Equipment Design Video Conferencing and Collaboration Analysis & Design Virtual Private Network (VPN) for Remote Associates Call Center & Contact Center Design Wireless Services Analysis RFP Development & Analysis Contract And Price Negotiations Network Infrastructure Assessment Ensure that your bills reflect the rates and features in your contracts. Make recommendations for infrastructure improvement and cost savings in your network communications environment. Project Management Service Augment your staff and manage the deployment of recommendations. Accelerate benefit realization and measure results. Provide on-going staff support on a daily, monthly, or annual basis. Project Management Infrastructure Assessment Strategic Consulting

T.A. Wallace & Associates, Inc. Proprietary Information 3 Determine Engagement Goals Assess & Analyze Environment Measure Results Implement Plan Design Solution Develop Plan You & TAW Infrastructure Analysis Strategic Consulting Project Management Phased Process To Support Clients Establish Business Goals, Project Expectations w/ IT Management & Stakeholders Engage Resources to Collect Data Comparative Network Technologies Seminar for IT Management Baseline Analysis & Assessment of Current Network Validate Contracts, Design & Billing Determine Communications Voids & Needs w/ Stakeholders Develop Demand Set Based on Identified Req’s Savings Usually Accrued Here. Evaluate Technology Options for New Environment vs Business Goals Develop Network Topology & Vendor Strategy Design Application Integration Profiles Develop Network Management Plan- Staffing, Tools, SLA, Operations ROI Profile Develop & Issue RFP to Vendors Evaluate Responses & Review w/ Team Vendor Finalist Presentations w/ Stakeholders Obtain Best & Final Pricing Recommend Options w/TCO Analysis Contract Negotiation Develop Detailed Implementation Plan w/ Vendors Place Orders Begin Implementation Weekly Status Reports w/ Stakeholders Validate Results vs Objectives for Each Site as Completed Validate Overall Results vs Objectives Provide ROI Analysis & Validate ROI Profile from Strategic Plan We analyze your requirements, develop a strategic plan with you and design the best combination of network elements to accomplish your objectives. We don’t stop with the recommendation- we will implement it “on time, on budget” and measure the results.

T.A. Wallace & Associates, Inc. Proprietary Information 4 Opportunity To Align Infrastructure & Business Plan Strategic Network Migration Plan to Operations & Patient Services Develop a standardized architecture to improve productivity and collaboration. Existing communications environment may not effectively support your mission or future desired capabilities.. We can assist your IT organization in selecting the most cost effective IP solution for the long term looking at TCO and ROI. Converged networks and unified communications reduce costs and improve customer service. Developing A Strategic Network Migration Plan De-Centralized TDM Unified Communications Converged IP Two Step Migration From TDM to Converged IP to UCS Enables: More Gradual Investment Moderate Process Change & Elimination of Culture Shock Appropriate Benefit Realization

T.A. Wallace & Associates, Inc. Proprietary Information 5 Case Study- Hospital Group Developed 5 Year Strategic Networking Plan Assessed Centralized Applications Opportunities Voice Mail & Fax Messaging Call Center Investigated Patient/Customer Service Level Management Tools Scheduling Of Appointment/Procedures Nutrition/Wellness Programs Billing/Accounts Payable Departments IT Help Desk Assessed Productivity Enhancement Applications Audio/Video Conferencing Employee/Doctor Mobility Analyzed Converged Voice/ Data/ IP WAN Opportunities Reviewed Disaster Recovery Services Authored RFP For Infrastructure Upgrade Assisted In Vendor Selection

T.A. Wallace & Associates, Inc. Proprietary Information 6 Case Study: Health Care System Select Communications Platform Robust Feature & Application Set Automatic Failover and DR Capability Centralized Functions (VM, Auto Attendant, ACD) Standardized User Interface and Device Portability Integrated Messaging & Mobility Applications Unified Communications to Enable User Preferences User Friendly Management System to Measure Performance, Improve Productivity, Drive Savings Savings & Service Improvements Pre-Implementation- $149K  Flexpath to PRI Conversion $67K  Line Audit Project $64K  Correct Billing Plan for Operations Ctr $12K  Oncology Ctr. Replace Analog Lines $ 6K Post Installation Hard Savings- $203K  Management System Trunk Optimization $152K  Reduced Maintenance/Support Costs $ 51K Post Installation Soft ROI  Unified Messaging- Recover 2 Weeks/User Productivity  Improved Patient Services- Centralized ACD FOUNDATION System Platform Network Alignment USER INTERFACE Function Based Devices/Features APPLICATIONS Interoperability & Collaboration MANAGEMENT PROCESS BUSINESS STRATEGY

T.A. Wallace & Associates, Inc. Proprietary Information 7 Opportunities To Improve Services & Control Costs Network Audit & Assessment: An In-depth Review Will Provide A Good Baseline For Strategic Planning And Usually Uncovers Immediate Savings. Stakeholder Interviews Will Uncover Business Imperatives Network Design & Vendor Contract Negotiations: Develop Design For New Infrastructure Develop And Issue RFP To Major Vendors/ Distributors Evaluate Vendor Responses And Make ROI/ TCO Recommendations Project Management Develop Project Plan Coordinate Implementation & Validate Billing. We work strictly on a retainer basis and do not accept “contingency” arrangements. The benefit for Caritas Christi is that we are focused on supporting your mission, not on finding solutions that increase our fees.

T.A. Wallace & Associates, Inc. Proprietary Information 8 Thank You We appreciate the time you spent with us today. To discuss specific ways to improve your business results with networked communications, please call us directly. David M. Paruti (Dave) Senior Consultant (508) Thomas A. Wallace (Tom) President (508) For more information, please visit us on the Internet at tawallaceassociates.com Member Firm Society of Telecommunications Consultants