Smart Health Care Agent Smart Health Care Agent is a tool for managing health care services via phone (IVRS) and SMS. Smart Health Care Agent Smart Health Care Agent

Features Features Appointment reminders as SMS Drug and Dosage reminders as SMS Alerts to doctors as SMS Notifications as SMS Example Doctors:Meeting on 29 th sept at 5:00 pm in the conference room. We request your presence. Staff: Posted duty at the Health camp to be held at Gymkhana grounds from tomorrow. Suppliers: Running short of O+ blood.Required immediately Patients: Next Appointment date 25 th Sept at 10:00 AM Public: Free health camp on 25 th & 26 th of Sept at Gymkhana grounds, Hyderabad

Information retrieval over phone (IVRS) Features About Hospital Consulting Hours Doctors (Schedule, availability) Surgeries conducted Lab facilities Test/Diagnostics available Services available Room tariff Test/Diagnosis reports Appointments

Administrative Features Patient Information Handles information about a patient such as Name,DOB, Phone number, Registration number etc. Appointments Information about a patients appointment dates, time and the consultant doctor Drug Schedule Information about a patients drug schedule Master Data Information about Doctors, Staff, Suppliers, Diagnosis/Tests available, Dressings etc Information about the status of the Diagnostic tests reports of a patient Diagnostic tests reports status Maintains a log of Messages sent(to whom, phone number, date,time etc.) MIS reports

How it helps Doctors/Hospital authorities ? Consultant Doctors schedule for future appointments Appointment reminders to patients Time to time Drug dosage reminders to patients Cancellation of appointments due to non availability of doctors/facilities. Rescheduled timings of the cancelled appointments Doctors schedule and availability timings will be played over the phone, so that patients can fix an appointment as per their convenience. Time to time drug/dosage reminders and appointment reminders alerts the patient. This kind of service increases the Goodwill of the hospital Rescheduled timings of cancelled appointments are sent to patients as SMS

General Notifications to public Special instructions to patients General notifications such as Blood required, Free health camp, awareness on Aids etc. is sent to public as SMS Special instructions are sent to patients as SMS.Ex: Precautions to take before undergoing a surgery, Diagnosis test etc. General Information General Information such about hospital, facilities available, Test/Diagnosis available, room tariff, Consulting hours etc, are played over the phone with the help of an IVR.

How it Helps Patients ? Information about their appointments Time to time Drug dosage reminders helps patients to follow the prescription correctly Information about Status of the Tests/Diagnostics reports Availability of Doctors Information like Diagnosis Tests available,facilities available in the hospital. Important Phone numbers(Doctors,Hospitals etc)

PSTN Front desk operator feeds in the patients details like drug dosage, appointment date,phone number etc. Information Retrieval Patient calls SHCA for Information. Information Flow over Telephone Patient comes in and gets registered(Unique ID) and will fix an appointment with the concerned doctor. Information sought is played to patient Step 1 Step 2 Step 3 Step 4 Patient receives the required info Step 5

Cellular Network Front desk operator feeds in the patient details like drug dosage, next appointment date etc.and sets the events and messages. Information dispersal System detects drug intake time of a patient Sends SMS to patients Information Flow through SMS Step 1 Step 2 Step 3 Step 4 Patients receives SMS

IVR Flow for SHCA Patient calls SHCA Plays a Voice message Press 1 if Old patient Press 2 for Enquiry Plays a Voice message Please enter your registration number 1 registration number Correct? 2 Yes No 8 Plays a Voice message Test reports were delivered Plays a Voice message Consulting hours for out patient are between 10 AM to 2PM and between 4PM to 8PM 6 Plays a Voice message Thank You for calling KIMS Hospital Press 1 for Consulting Hours Press 2 for Visiting Hours Press 3 for Room Details Press 4 for Treatment/Surgical facilities available Press 5 for Diagnostic/Lab facilities Press 6 for List of Doctors Press 7 for List of services Press 8 Lab or Diagnostic test report status Plays a Voice message Orthopedic Gynecology Pediatric Cardiology ENT General surgeon 3

Snap Shots of the User Interface Patient Information Administrator can Add/Edit/Delete a patient details Displays the list of patients and their details Appointment Consultation Administrator can assign the concerned doctor to the patient. can fix an appointment for the surgery and store the appointment date and time Displays the list of patients, consultant doctor, appointment date & time.

Appointment Lab/Diagnostic tests Administrator can assign the concerned doctor to the patient. can fix an appointment for the surgery and store the appointment date and time Displays the patient name,test to undergo consultant doctor, test date & time. Appointment Surgical procedure Administrator can assign the concerned doctor to the patient. can fix an appointment for the surgery and store the appointment date and time Displays the patient name,surgery to undergo consultant doctor, surgery date & time.

Appointment Physio therapy Administrator can assign the concerned doctor to the patient. can fix an appointment for the physio and store the appointment date and time Displays the patient name,therapy to undergo consultant doctor, therapy date & time. Diagnostic tests report status Displays the patient name,test undergo consultant doctor, status of the report. Can Add/Edit/Delete a patient for Diagnostic tests

Master Data- Doctors Displays the list of doctors available and their details Can Add/Edit/Delete details of a Doctor Master Data- Staff Displays the list of staff available and their details Can Add/Edit/Delete details of the staff

Master Data- Surgeries Displays the list of surgeries available and their details Can Add/Edit/Delete details of the surgery Master Data- Surgeries Displays the list of voice messages that are to be played a patient calls SHCA Can Add/Edit/Delete Voice Message

Hardware Requirements PC with PIV processor 256 MB RAM External/Internal Voice Modem or Telephony card GSM Modem

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