Management and Leadership CHAPTER 7 Management and Leadership 7-1 Management 7-2 Leadership 7-3 Ethical Management

7-1 Management Goals Define the five functions of management. Describe the levels of management in businesses. Discuss when to use the two management styles.

Key Terms management planning organizing staffing implementing Chapter 7 Key Terms management planning organizing staffing implementing controlling management style

ROLE AND WORK OF MANAGERS Chapter 7 ROLE AND WORK OF MANAGERS Who is a manager? What do managers do? Planning Organizing Staffing Implementing Controlling

Checkpoint >> What are the five management functions? Answer Chapter 7 Checkpoint >> What are the five management functions? Answer planning organizing staffing implementing controlling.

MANAGEMENT LEVELS Top management Mid-management Supervisors Chapter 7 MANAGEMENT LEVELS Top management Mid-management Supervisors Management by others

Chapter 7 Checkpoint >> What are the differences among the three levels of management? Answer Top-level managers are executives with responsibilities for the direction and success of the entire business. Midlevel managers are specialists with responsibilities for specific parts of a company’s operations. Supervisors are first-level managers who are responsible for the work of a group of employees.

MANAGEMENT STYLES Tactical management Strategic management Chapter 7 MANAGEMENT STYLES Tactical management Strategic management Mixed management

Chapter 7 Checkpoint >> How is tactical management different from strategic management? Answer The tactical management style is more directive and controlling than the strategic management style. Using tactical management, the manager makes the major decisions and supervises employees closely to make sure the work is done well. In strategic management, managers are less directive and involve employees in decision-making.

7-2 Leadership Goals Describe the need for leadership skills and the characteristics of an effective leader. Identify the human relations skills needed by managers and leaders. Recognize four types of leadership influence.

Key Terms leadership human relations influence informal influence Chapter 7 Key Terms leadership human relations influence informal influence formal influence

WHAT IS A LEADER? Need for leadership Leadership characteristics Chapter 7 WHAT IS A LEADER? Need for leadership Leadership characteristics

Characteristics of Effective Leaders Chapter 7 Characteristics of Effective Leaders Understanding Initiative Dependability Judgment Objectivity Confidence Stability Cooperation Honesty Courage Communication Intelligence

Preparing to Be a Leader Chapter 7 Preparing to Be a Leader Study leadership Participate in organizations and activities Practice leadership at work Observe leaders Work with a mentor Do a self-analysis and ask for feedback

Chapter 7 Checkpoint >> What are several ways to develop leadership skills? Answer Leadership skills can be developed through studying leadership, participating in organizations and activities, practicing leadership at work, observing leaders, working with a mentor, and doing a self-analysis and asking for feedback.

IMPORTANCE OF HUMAN RELATIONS Chapter 7 IMPORTANCE OF HUMAN RELATIONS Human relations skills Self understanding Understanding others Communication Team building Developing job satisfaction

Chapter 7 Checkpoint >> Why do managers and leaders need effective human relations skills? Answer Managers and leaders need effective human relations skills because their success depends on their ability to get along well with all of the people with whom they work.

INFLUENCING PEOPLE Kinds of influence Formal and informal influence Chapter 7 INFLUENCING PEOPLE Kinds of influence Position influence Reward influence Expert influence Identity influence Formal and informal influence

Chapter 7 Checkpoint >> What is the difference between formal and informal influence? Answer Managers have formal influence because their leadership position is part of the organization’s structure. Managers and non-managers alike can have informal influence when they fill a leadership role that is not part of a formal structure.

7-3 Ethical Management Goals Justify the need for ethical management. Identify the role of leaders in increasing ethical behavior.

Chapter 7 Key Terms ethical business practices core values

IMPORTANCE OF ETHICAL BEHAVIOR Chapter 7 IMPORTANCE OF ETHICAL BEHAVIOR Not everyone has the same belief about what is ethical and what is not ethical. Organizations should develop a clear view of what is acceptable business behavior and what is not. Individuals and organizations develop reputations based on their actions and the decisions they make.

WHAT IS ETHICAL BEHAVIOR? Chapter 7 WHAT IS ETHICAL BEHAVIOR? It is lawful. It is consistent with company values and policies. It does not harm some while benefiting others. If the actions and results become public, it will not embarrass the company.

Chapter 7 ETHICAL MANAGEMENT Actions and activities of the business are legal, honest, and ethical. People and other companies treated fairly. Work of the company improves the communities and countries in which it operates. Company works to protect the environment and conserve natural resources.

Checkpoint >> What are the two parts of ethical behavior? Answer Chapter 7 Checkpoint >> What are the two parts of ethical behavior? Answer The two components of ethical behavior are (1) the actions of individuals and groups and (2) the results of those actions.

INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Chapter 7 INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Preparing the organization Modeling ethical behavior

Checkpoint >> What are the core values of an organization? Chapter 7 Checkpoint >> What are the core values of an organization? Answer An organization’s core values are the principles that guide decisions and actions in the company.