The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates G. Douglas Lipp & Associates Presented to SIM DFW Chapter.

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Presentation transcript:

The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates G. Douglas Lipp & Associates Presented to SIM DFW Chapter March 3, 2008

The Magic of Exceptional Leadership, Teamwork & Service

Confession: There is no “Magic”

Confession: There is no “Magic” It’s Doing Ordinary Things Extraordinarily Well

The Challenge of Outwitting, Outplaying, and Outlasting Your Competition

“Be Willing to Change To Remain the Same”

Organizations That Reinvent Themselves Doug Lipp

Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp

Maximize Your Potential:

Maximize Your Potential: Overcome the Obstacles

Maximize Your Potential: Overcome the Obstacles Create the Opportunities

The Obstacles

Obstacle #1 Let The “Old Ways” Rule

“Old Ways” Stuck in A Rut We’ve never done it this way Back in the good ‘ol days… That’s their job… What would Walt say?

Obstacle #2 “We’re Soooo Good”

“Soooo Good” Arrogance Complacency The One-Trick Pony

Obstacle #3 Everyone Else is: “A Jerk” “Incompetent” “Too Demanding”

“Everyone Else is a Jerk” Mutual Bashing & Contempt Robotic / Self-Centered Other Person’s / Group’s Fault No Trust / Mud in Middle

Obstacle #4 “Save” Your Way to Prosperity

Save to Prosper Fire the Matterhorn Climbers! Tinkerbell? What’s the ROI? Who Needs Training?

Save to Prosper Fire the Matterhorn Climbers! Tinkerbell? What’s the ROI? Who Needs Training? Don’t Value Your Value

The Opportunities

Opportunity #1 Communicate

Communicate

Communicate Tear Down the Walls

Communicate Tear Down the Walls Consistency & Discipline

Communicate Tear Down the Walls Consistency & Discipline Words + Actions = Execution

Communicate Hire Right

Communicate Hire Right Train Right

Communicate Hire Right Train Right Treat Right

Communicate To Achieve & Sustain Your Culture

“We have a tendency to live in our own silos”

Core Values

Communicate [Disney Land is]… “The Happiest Place on Earth”

Communicate “The Happiest Place on Earth” “We Improve Peoples’ Lives”

Does Your Culture Reward Creative Thinkers?

The FedEx “Magic 7” Words:

The FedEx “Magic 7” Words: “I Don’t Know, What do You Think?”

Opportunity #2 Observe, Imagine, Deliver

Opportunity #2 Observe, Imagine, Deliver Expanding the Possibilities… …Through Teamwork!

Balanced Teams Can: Outwit, Outplay, and Outlast The Competition

Teamwork

Teamwork Seeing the Possibilities = Outwit

Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay

Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay Relying on Your Team = Outlast

Opportunity #3 The World Is Changing… Are You?

Are We Looking At the Same Thing?

When is a Train, Not a Train?

How “Clean” Is Clean?

Survival of the Fittest Lessons From:

Survival of the Fittest Lessons From: Bell Mobility

Survival of the Fittest Lessons From: Bell Mobility Starbucks

Survival of the Fittest Lessons From: Bell Mobility Starbucks P&G

Opportunity #4 Creativity “Disney Style” Know Your Customer!

Opportunity #4 Creativity “Disney Style” Walk In Their Shoes

Walk In Their Shoes Think for Your Customer…

Walk In Their Shoes Think for Your Customer… Solve Their Problems!

Walk In Their Shoes Think for Your Customer… Solve Their Problems! Prove Your Value!

Walk In Their Shoes Think for Your Customer… “Where did I park my car?”

Walk In Their Shoes Think for Your Customer… “When is the 3:00 Parade?”

Walk In Their Shoes Think for Your Customer… Popcorn Empowerment

Walk In Their Shoes Think for Your Customer… Tigger Teambuilding

Opportunity #5 Life on the Highwire The Best Teams are Balanced Where Do You Stand?

Outstanding Service & Leadership A Balancing Act of: Art & Science Maintenance & Risk-Taking

Opportunity #6 It’s Up to You!

Opportunity #6 It’s Up to You! What Will You: Start, Stop & Continue

Mental Toughness

Mental Toughness Happiness

Mental Toughness Performance Happiness

Mental Toughness HealthPerformance Happiness

Mental Toughness HealthPerformance Happiness

Mental Toughness HealthPerformance Happiness

Short-Term (This Week) Start: Stop: Continue: Long-Term (Within 1 Month) Start: Stop: Continue: StartStop Continue

Lead The Way! Your Employees And Customers Will Follow