Reimagining the enterprise in the digital age Name, Title Date

mobile-first, cloud-first world Today, we live in a mobile-first, cloud-first world

Enterprise leaders are reimagining their businesses collaborate Outperforming enterprises are 54 % best indicator extensively more likely to CEO’s of business CEO priorities engaged employees satisfied customers digital performance with their savvy Growing expectation personal, individualized service 79 customers % of C-level executives believe they make better and faster tech decisions than IT Enhancing the customer experience 27 % of tech budgets controlled by departments other than IT 70 % Transforming o f CIOs Becoming more to a digital 7 in Would increase risk responsive 10 business CxOs believe social/digital interaction is the new imperative to reduce IT costs and accelerate business agility 60 % 3 / 4 decision makers of CxOs now look to partners who will have an equal hand in creating business value Sense/ respond business model Make/sell business model Responding to ongoing needs for efficiency and growth exploiting a fundamentally different digital paradigm top priority enhancing customer experience dual goals

Leading enterprises are transforming to digital Realizing the branch of the future today Nedbank reduced queue times in the branch by delivering a new video banking service that connects clients face-to-face with experts in a call center. Transforming the travel experience Delta is providing travelers with new conveniences via its Fly Delta app and easy in-flight purchases, plus saves 1.2M gallons of fuel annually with electronic flight bags. Providing proactive service ThyssenKrupp Elevator continuously monitors data from “things” in 1.1 million elevators around the world to fix them before they break. Accelerating decision making Lotus F1 Team is analyzing and sharing data from over 200 sensors to make the calls that make the difference between winning and losing. Unleashing latent talents and sparking innovation Coles built an employee portal that is driving a sense of allegiance and pride in Coles that translates into superior customer service and increased business.

Becoming a responsive, customer-obsessed enterprise Making every buyer feel understood Encouraging collaboration across the business Understanding your customer’s industry Breaking down the walls of the traditional workplace Putting the customer first in every decision Becoming more responsive Making mobile and social “business as usual” Building teams around the customer Enhancing the customer experience Making information security a top priority Helping employees to do their best work with connected technologies Anticipating customer behavior and needs Connecting everything with the cloud Responding to customers without delay Transforming to a digital business Finding new ways to connect with customers online Protecting the privacy of customers Making it easy for employees to get the same view of information Engaging with customers across the channels they want to use Working smarter with intelligent automation Inspiring innovation across the company Tapping into new opportunities with the Internet of Things Creating great customer experiences that they will want to share Starting with mobile for every new initiative Building infrastructure to be flexible Moving faster to take on new opportunities Empowering the front line with direct access to information and tools

Digital Work & Life Experiences We’re reimagining Microsoft… Our Core Microsoft is the productivity and platform company for the mobile-first and cloud-first world. We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more. Cloud OS Digital Work & Life Experiences Device OS & Hardware

Our Microsoft technology environment >1 million devices hit the Microsoft network Empowering our field with modern business apps and devices 100,000+ Microsoft employees on Yammer 6.6 million Lync calls each month 300,000 System Center managed devices Federated business intelligence portfolio for 1,000 apps 4.5 million Remote connections each month “All of Microsoft runs in the cloud” 180,000+ users 513 site locations in 113 countries 210,000 SharePoint sites in the cloud Providing great, useful apps to our employees and vendors Improving energy efficiency in our buildings and datacenters

Reimagining the enterprise with Microsoft Deliver fluid experiences that transcend time, place, context, and device Work like a network in a modern workplace Unlock insights on any data and make smarter, faster decisions Respond more quickly to changing business needs with a flexible, hybrid cloud 1.5 billion people use Windows every day 200 million Windows 8 licenses 1.1 billion people use Office 60% of the Fortune 500 57% of Fortune 500 2 in 3 servers run Windows Server 85% of Fortune 500 + 8 million users Rated highest for supporting critical data needs in the cloud Mission-critical usage has jumped 2/3 enterprise seats covered More than 90% of Fortune Global 100 7 of the top 10 Fortune 500 companies 10% Devices & Mobility Cloud Productivity & Enterprise Social Business Insights & Mission Critical Cloud Platform

Envisioning the future Building the city of the future Transforming businesses with the Internet of Your Things Envisioning the future Improving customer experiences with big data Helping millions of victims of cybercrime fight back every day Skype Translator

Reimagining the enterprise with Microsoft Activating the business …with customer-centric solutions. Transforming to digital …and protecting assets in a mobile-first, cloud-first world. Empowering people …to be responsive and make an impact from anywhere. Global excellence in hybrid cloud services… …culture of reliability, security and privacy… …comprehensive and connected solutions… …spanning consumer and business… …familiar and fluid experiences

Reimagining the enterprise with Microsoft Presenter: Tailor next steps to your customer Next steps Get connected Industry, business & IT perspectives Events & webcasts Social channels microsoft.com/enterprise Work with experts to help design and implement cloud-first, mobile-first solutions that help you to compete and win in the digital age [Insert next steps for your audience here]