Veterans & Eligible Spouse Intake Process

JVSG Refocus Jobs for Veterans State Grant (JVSG) refocusing is a joint VETS-ETA effort to best meet the employment needs of veterans at CareerSource Centers. (Ref: TEGL 19-13 and VPL 03-14) Establishes clear definition for Significant Barriers to Employment (SBE) Clarifies roles and responsibilities of JVSG-funded staff Emphasizes the requirement to provide intensive services to veterans with a SBE

CareerSource Staff Roles Frontline/WP/WIA staff focus on providing Core Services and Initial Assessment to Veterans seeking employment assistance (majority of veterans will be served by Frontline/WP/WIA staff) DVOP specialists provide intensive services to veterans with SBE (are not to provide services to any other population) LVER staff conduct employer outreach and job development in the local community, on behalf of all CareerSource Center veterans (are not to provide direct services to participants)

_______________________________________________________ Identifying Covered Persons Priority of Service and WIA requires the broad definition of veteran found in 38 U.S.C. 101(2) The term “veteran” means a person who served at least one day in the active military, naval, or air service, and who was discharged or released under conditions other than dishonorable _______________________________________________________ Differs from JVSG definition of “eligible veteran” found in 38 U.S.C. Chapter 42 § 4211 (4) Which includes specific criterion for: 180-days or more of service; service connected disability; Reservists pursuant to Title 10; or campaign badge recipients and applies to program eligibility for DVOP services and Wagner-Peyser program reporting WIA Veteran Definition is general to incorporate Individuals that have served 1 Day of Active service 4

Verification of Eligibility It is neither necessary nor appropriate to require verification of the status of a veteran or eligible spouse at the point of entry, unless the individual who self-identifies: is to immediately undergo eligibility determination and be registered or enrolled in a program; AND the applicable federal program rules require verification of veteran or eligible spouse status at that time.

Reccomended Intake The First Question should ALWAYS be: “How may we help you today?” ________________________________________________________ Followed by: “Are you registered in the Employ Florida Marketplace system?” If it is a Veteran’s first visit to the CareerSource Center: Have them complete the Veteran’s Initial Intake questionnaire and return to the front desk when form is completed Direct them to First Available CareerSource Center Staff and provide completed Initial Intake form to the Staff Member Identification of Veteran Status required at Point of Entry However It should not impede priority of services provided by ALL one stop staff 6

Veteran Intake Form ** Indicates referral to DVOP is permitted (Ref: VPL 03-14/TEGL 19-13 and VPL 04-14/TEGL 20-13) Must also meet program definition for “Eligible Person”; “Eligible Veteran” and/or “Covered Veteran” (Ref: 38 U.S.C. Chapter 41 § 4101 (5); Chapter 42 § 4211 (4) and/or § 4212 (3))

Priority Notification & Initial Assessment Core Services for Veterans will be performed by First Available CareerSource Center Staff ________________________________________________________ 1. Notify client of Veterans Priority of Service (POS) (Code 189) 2. Review Intake Questionaire (part of Initial Assessment process) 3. Complete Initial Assessment (Code 102) 4. Refer to DVOP specialist if Significant Barriers to Employment (SBE) are identified during the Initial Assessment 5. Document identified SBEs in Case Note prior to referral 6. DVOP will first complete an Objective Assessment (Code 203) then proceed as appropriate for individual veteran job seeker 8

SBE Categories for DVOP Assistance 1. Special disabled or disabled veterans, are those: Who are entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans’ Affairs; or, Were discharged or released from active duty because of a service connected disability; Homeless, as defined in Section 103(a) of the Stewart B. McKinney Homeless Assistance Act (42 U.S.C. 11302 (a)); A recently-separated service member, as defined in 38 U.S.C. 4211(6), who at any point in the previous 12 months has been unemployed for 27 or more consecutive weeks; An offender, as defined by WIA Section 101(27), who has been released from incarceration within the last 12 months; Lacking a high school diploma or equivalent certificate; or Low-income (as defined by WIA at Sec. 101(25)(B)). Any veteran ages 18 to 24 (as defined in VPL 04-14 and TEGL 20-13). Vet Staff to support NOT Supplant other staff 9

Vet/EP Job Seeker Flow Chart DVOP Specialist ‘First Time’ Vet/EP identified at CareerSource center WP/WIA Staff Vet/EP fills out Intake Form Vet/EP is referred to first available WP/WIA staff WP/WIA staff inform Vet/EP about POS (code 189), review Intake Form and conduct Initial Assessment (code 102) DVOP’s Goal is to eliminate SBE and help Veteran become Job Ready. Conducts plan and utilized case notes to meet spirit of new guidance. WP/WIA Staff’s Goal is to provide core services and help Veteran become Job Ready. Eligible Vet/Person? Yes No SBE? Yes No Document SBE in EFM VETERAN OBTAINS JOB!

Frontline Staff Training To provide tools and resources on how to best serve and assist veterans, the National Veterans Training Institute (NVTI) has created a six-module, no cost, eLearning tool called "Preparing Veterans for Meaningful Careers" (PVMC). Registration is required. PVMC eLearning course: http://www.nvtihelpvets.ucdenver.edu Basic "Welcome" information: http://www.nvti.ucdenver.edu/home/buzz_xtra/ajc_help.pdf Topics areas and descriptions are:   Meet Your Veteran: Learn which AJC staff serves veterans, the different ranks and branches of service, and your role in helping veterans. Upon completion, you?ll have a better understanding of the environment veterans come from which will enable you to assist them in their job search. Transferable Skills and Credentialing: Military service members come out of the military with a wide range of valuable skills. You will learn to translate those skills for a private sector job search. Resumes: Transitioning service members and veterans often experience difficulty with translating their skills and experience when writing a resume. This module will help you assist them in writing a more effective resume which will get results?more interviews. Interview: Employment interviews can make or break any candidates' opportunity to get the job. Veterans' experience with job interviews may be limited or non-existent. This module will help you learn ways to best build and improve veterans' interviewing skills and employment chances. Disability Awareness & Resources: Some veterans will leave military service with disabilities. Learn how to assist and guide veterans with disabilities through their individual circumstances as they make career decisions. Federal Laws & Programs: In this module we will discuss four specific federal programs or laws which may affect you and the veterans you serve. These programs will help you serve veterans and will allow them to access benefits they've earned.

Providing Services to Veterans Service Delivery Remember Providing Services to Veterans is EVERYONE’s Responsibility 12

Questions And Discussion 13

Contact Information Florida Department of Economic Opportunity Veterans and Military Family Employment Programs 600 S. Calhoun Street, Holland Bldg., Suite 155 Tallahassee, FL 32399 Fax: (850) 488-0053 Shawn Forehand, State Veterans’ Program Coordinator (850) 717-0760 / shawn.forehand@deo.myflorida.com Paul Furbush, Asst. Veterans’ Program Coordinator (850) 717-0761 / paul.furbush@deo.myflorida.com Fred Beckham, Asst. Veterans’ Program Coordinator (850) 717-0726 / fred.beckham@deo.myflorida.com An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. 14