Integrating Property Management, Employment & Tenant Services in Supportive Housing Presented by COMMUNITY HOUSING PARTNERSHIP San Francisco, California

Presenters Brett Vaughn –Director of Property Management Gail Gilman –Director of Tenant Services Elizabeth Hewson –Director of Employment and Training

Community Housing Partnership Agency Overview Formed in 1990 to address an Alternative to the Homeless Crisis in San Francisco CHP formed by two community based groups –Council of Community Housing Organizations –Coalition on Homelessness Purpose –To integrate permanent, affordable housing with support services, training and employment opportunities offering tenants a range of resources to achieve stability and independence.

Community Housing Partnership Agency Mission The Community Housing Partnership (CHP) is a non-profit corporation established to own or lease and manage permanently affordable, safe and well-maintained housing for homeless persons in San Francisco. Additionally, the corporation provides a supportive environment with integrated human services, especially vocational and employment development, case management, social service provision, and tenant organizing. These services are available to all residents, but are not a required condition of tenancy.

Community Housing Partnership Agency Mission In order to fulfill its purpose, CHP will primarily serve those persons who without this type of housing would be homeless. CHP will work in cooperation with the many public and private agencies that also serve this population to ensure that quality housing and supportive services are provided. Further, it is the goal of CHP to involve the tenants in every aspect of the agency — from day-to-day operation of the property to policy- making on the governing board.

Community Housing Partnership Agency Mission It is the goal of CHP to provide an environment that fosters independence with a special emphasis on employment, to help break the cycle of homelessness.

Community Housing Partnership Agency Status 15 th Year of Operations Five Operating Properties –311 Units (195 Single; 116 Family) Three Properties in Development –Single Adults; Seniors; Families Supportive Housing Employment Collaborative (Lead Agency) 70 Staff (Over 50% Formerly Homeless) Four Organizational Departments –Property Management, Tenant Services, Employment & Training, Administration

Identification of Major Responsibilities & Resources

Property Management Mission Driven Shared Organizational Values Joint Training/Job Sharing Internal Checks & Balances

Property Management Case Example: Johnson Family –Mother of two, homeless—moved in as tenant –Mother engages in counseling, employment training –Mother employed with organization –Children known to other tenants & staff –Mother dies—son left at risk of housing loss –Son referred to TS & Employment –Housing navigation, counseling, job skills –Son hired as staff member –Housing preserved

Tenant Services Mission Driven Shared Organizational Values Joint Training/Job Sharing Internal Checks & Balances

Tenant Services Support Services Flow Chart

Tenant Services Case Example: Mr. Franklin

Employment & Training Mission Driven Shared Organizational Values Joint Training/Job Sharing Internal Checks & Balances

Employment & Training Employment Services Flow Chart

Employment & Training Case Example: Mr. Davis

Fully Integrated Model