Total Cherwell Incidents: 30,276. Total Telephone Calls: 23,498.

Slides:

Advertisements

Similar presentations

Welcome To SPARROW Website URL

Advertisements

Leave &Time Reporting. Employee Categories Faculty (benefits eligible) < 12 month (9 month): summer appointments dont count! 12 month Staff (benefits.

Employee & Student Parking: From waiting list to permit assignment Presented by: Jim Sayre, Carrie Brus and John Thomas.

Unicenter© ServicePlus Service Desk How to manage helpdesk tickets

August 2014 PART TIME COMPENSATION AND CLASSIFICATION PROCESS Module 1 Policies and Procedures.

Copyright © 2008 Waiting Room Solutions Waiting Room Solutions Training: Support Portal.

HP Service Manager.

Service Manager Service Desk Overview

PASS THROUGH Individuals who previously received Medicaid as a Supplemental Security Income (SSI) or State Supplementation (SSP) recipient may be eligible.

 Free Mobile App for LSU Urec Members  Shows live Gym Capacity  Gives accurate forecasts based on historical data  Ability to view historic trends.

HP Service Manager Process Designer for Help Desk

ETravel Authorization / Reimbursement Overview SOLAR Financials x 6685 July 8, 2014.

SCS Computing Facilities Help Desk Requests 11 November 2003.

I.1 ii.2 iii.3 iv.4 1+1=. i.1 ii.2 iii.3 iv.4 1+1=

Remedy HelpDesk Remedy HelpDesk IACC Presentation.

I.1 ii.2 iii.3 iv.4 1+1=. i.1 ii.2 iii.3 iv.4 1+1=

Software How-To Using the HelpDesk Ticket System You can use the Helpdesk to request help from the technology department of your local district. This will.

OKLAHOMA STATE DEPARTMENT OF EDUCATION MIGRANT EDUCATION PROGRAM MAY 27, 2015 Certificates of Eligibility (COE) Recertification Process.

MyFloridaMarketPlace Roundtable August 20, 2003 MyFloridaMarketPlace.

Mid-Year Early Retirement Incentive Meeting UACT and CVUSD Friday, November 6, 2009.

House Business & Consumer Affairs Subcommittee Presented by: Michael Ayers, Chief of Staff, Department of Economic Opportunity Wednesday, October 19, 2011.

Comprehensive Training for Distributor on Help Desk Application

June 20, 2014 Linda Sinclair. ITIL regards a call center, contact centre or Help Desk as limited type of service desk which provides a share of what.

Coordination with MARSS Student Number Fall 2013.

KLR 2006 Support Overview Overview of KLR Training Incident Support Process Agency Responsibilities COT Responsibilities.

HP Provider Relations October 2011 Medical Review Team.

Datzilla Overview / Workflow and Climate Tools from SRCC & SCIPP Kevin Robbins, Director Southern Regional Climate Center.

Guide on How to Reset Your Password in People First

Routing and Tracking Complaints in CCW. CCW Now that you have learned how to logon to CCW, you will learn how to open a route with and without special.

This PowerPoint has been produced for the public and is made available for non-commercial use (e.g. toolbox meetings,

e-WiSACWIS – iC Interface e-W sends records to iC nightly, M-F. iC processes the file the following business day and updates member records that evening.

Human Resources1 PART TIME COMPENSATION AND CLASSIFICATION PROCESS Module I Policies and Procedures.

Financial Aid Workshop September 26,  Prorating TEXAS Grant and TEOG Awards  Exemptions and Waiver Programs  TX College Work Study Program 

November 6, 2009 Presented by Jennie Carthew, DHS.

VACCINE ORDERING CHANGES WITHIN THE NCIR Brittney Wooten, BS Immunization Branch.

Explorer Renewal 1/2010 Explorer Renewal Updated 9/29/14.

DEFINE Departmental User Access Form and Guidelines January 2011.

What do Butte-tants Know About Performance Improvement? Tales of the journey from the depths of the bottom quartile…..

Banner Leave Report, Request, and Approval BAS Forum April 11, 2007.

Educational Measurement and School Accountability Directorate Better informed, better positioned, better outcomes.

Ticket to Work Program All EN Payments Call Part I Tuesday, June 25, 2013.

REQUEST TEASE ACCESS INDICATOR 7 Steps to Request Access to Indicator 7 through TEASE (Texas Education Agency Secure Environment) Data Collection TEA.

Implementing SiteManager in a non-P/L/C State Dawn E. Scheel, P.E. TxDOT.

1 Visalia Unified School District SRTS User Training November 21, 2005 By SRTS Support

ConnectCarolina User Conference - GradStar Beverly WyrickSockie West The Graduate SchoolITS October 21, 2015.

Service Unit Validation What is it and how does it work.

Welcome to State of Michigan Managerial and Supervisory Advance Entered for Employee Tutorial Brought to you by the Office of Financial Management.

Project Manager (CTM) Training – What’s New ePIP Phase II.

Monthly Earnings Estimator Ticket Training Tuesday.

and Collaboration Services TIF Update July 30, 2014.

Medical Eligibility Verifications 1. Medical Eligibility: Verifications Introduction After completing this course, you will be able to: Recognize shared.

1 Visalia Unified School District Principal & Area Administrator Service Request Approval Processing Using The SRTS November 16, 2005 Administrative Services.

The OSG Stakeholders’ Request System Oct 9, 2012 Gabriele Garzoglio for the Project Office.

Tuesday, April 20, :30 – 2:00 pm Expense School/Unit Rep Group Meeting.

Records and Information from DMVs for E-Verify (RIDE) Presentation for 2011 Annual Region IV Conference.

Page ADP PearsonAccess Proctor Training. Page Agenda Test Overview Testing Components Proctor Roles and Responsibilities Overview Administering the Test.

HR: Leading People, Leading Organizations © 2006 SHRM SHRM Weekly Online Survey: September 29, 2006 Workplace Privacy Sample comprised of 442 randomly.

Ticket to Work Program Common Payment Denials. Objectives Recognize the most frequent reasons why payments to ENs are denied. Discover how to avoid denials.

Rationale, Key Processes and Roles

Explorer Post Renewal Instructions

Managing Expectations and SLA

Managing Expectations and SLA

Explorer Renewal.

Technical Frontiers, Inc.

Activating your account and navigating through TIDE

Alabama Uniform Traffic Crash Report

УВС АЙМГИЙН НИЙГЭМ ЭДИЙН

New Mexico MAPS Users Guide: December 2012

Solving Equations 3x+7 –7 13 –7 =.

Regional Seminar on Developing a Program for the Implementation of the 2008 SNA and Supporting Statistics Cihat Erce İŞBAŞAR September 2013 Ankara.

Presentation transcript:

Total Cherwell Incidents: 30,276

Total Telephone Calls: 23,498

How Open Tickets are Being Calculated Total Jul – Oct Development: 941Total Jul – Oct Help Desk: 397 September StatusSeptember Count Assigned49 Closed6 In Progress51 InDevelopmentReview485 New2 Pending19 Reopened59 RequestReview15 Resolved2913 Sent to Development10 Grand Total3609

Total Number of November Cherwell Incidents: 1,604 Sent to Development Not Sent to Development

November Total: 1,604 November Subcategories Greater Than 30 Eligibility EDBC518 CSED188 Data Collection169 Eligibility Det Grp105 Benefit Issuance100 Security97 Recertification58 Performance44 Interfaces30 Sent to Development StatusCount% Sent to CQ66241% WRs261 Remaining40125% Error 100s 236 (613) Special Projects Deleting and entering tickets for ids that cannot be deleted in response to audit Providing all employees with queues for all offices in their region: Region II and Region III completed, Region IV started Analyzing monthly statistics

Help Desk Statistics – Weekly Ticket and Call Count Ticket Status11/711/1411/2111/2812/5 Accepted00000 Assigned Closed10100 In Progress In Development Review New01000 Pending Reopened22429 Request Review13884 Resolved Sent to Development14123 Grand Total

Help Desk Statistics – Top Issues Reported – 12/05/14

Tickets Resolved by Help Desk – Week Ending 12/05/14 Note: Tickets resolved include user errors and user coaching by Help Desk Agents.