© Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Interculturally

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Communication MulticulturalWorkforce MarketGlobalization

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Sensitivity Culture Subculture Ethnocentrism

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Differences Legal and Ethical NonverbalNonverbal ContextualContextual SocialSocial

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Context High Context Low Context Decision Making Practices Problem Solving Techniques Negotiating Styles High Context Low Context

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Social Behavior Differences  Materialism  Roles  Status  Manners  Time

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Nonverbal Communication Personal Space Personal Space Body Language Body Language

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Overcome Ethnocentrism Accept Distinctions Avoid Assumptions Avoid Judgments

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Across Cultures Study Other CulturesOvercome Language Barriers Develop Skills in Communication English as a Second Language English as a Second Language ForeignLanguageForeignLanguage Speaking Skills Writing Skills Social Customs BusinessProtocolsBusinessProtocols

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

© Prentice Hall, 2005 Excellence in Business CommunicationChapter ESL Communication Barriers Communication Styles Communication Styles Vocal Variations Vocal Variations Accents and Pronunciation Accents and Pronunciation Slang and Idioms Slang and Idioms

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Foreign Language Barriers Learn Another Language Language Offer Training In English Offer Training In English Hire a Translator Translator Use an Intermediary Intermediary

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Written Communication Use Plain English Strive for Clarity Use Proper Addresses Cite Numbers Carefully

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Written Communication Strive for Brevity Use Transitions Avoid Slang and Idioms Keep Paragraphs Short

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication MinimizeNoiseObtainFeedbackSpeakSlowly ClarifyIntent Do Not Talk Down Use Accurate Language

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication Learn Foreign Phrases ListenCarefullyAdapt Your Style Check for Understanding Clarify the Next Step Watch Body Language