CORPORATE LEARNING COURSE Seminar 3.2 Introduction to Teamwork and Group Development

What is “teamwork” and why is teamwork important to CAP?

Objectives Discuss the concept of “teamwork” Discuss the concept of “group development” Describe ways to build and maintain teamwork within the group Illustrate teamwork skills

Concept of Teamwork

Concept of Group Development Cog’s Ladder 1.Polite Stage 2.Why We’re Here Stage 3.Power Stage 4.Cooperation Stage 5.Esprit Stage

Building and Maintaining Teamwork Teamwork Do’s 1. Articulate a goal with which everyone can identify. 2. Ensure each member has a job; value the contributions of each member 3. Have a communications system that allows each member of the team to contribute and receive direction. 4. Foster an environment conducive to team work. 5. Provide effective feedback. 6. Provide motivation. Teamwork Don’ts 1. Try not to micromanage. 2. Don’t withhold information. 3. Don’t lose sight of the goal.

How do you maintain team cohesion? 1.Use the team. 2.Ensure all members of the team are actively engaged. 3.Resolve problems within the teams quickly and fairly. 4.Remember that building a team is an ongoing process.

Teamwork Exercise 1.Observer and note taker assigned. 2.Exercise guidance will be provided minutes allowed to perform the exercise. 4.Observer will discuss observations using four criteria:  How did the team evolve?  Identify the roles of each team member.  How did the team interact with one another ?  What process did they use to form the problem solution? 5. What are your impressions of the quality of teamwork your team experienced as they progressed through the exercise?

Summary 1.Teamwork involves working together, agreeing on the same end result and the method for achieving the result in a unifying way that makes it happen. 2.Group development implies that people come together to do something together. Groups can be assigned to together to perform a certain task, they can be part of a pre-existing entity or they can spontaneously come together. What binds the group together is a common goal or mission. 3.Ways to build and maintain teamwork within a group are: Articulate a goal; Ensure each member has a job; foster good communication; Build a sense of trust and respect; Provide positive feedback; and provide motivation. 4.Teamwork skills are illustrated by the exercise and group dynamics.