Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009 FEMA Customer & Data Services Consolidating Critical Services for Risk MAP

Risk MAP 2 Presentation Overview  About Zimmerman Associates, Inc.  Components of FEMA’s Customer & Data Services (CDS)  CDS Responsibilities for Risk MAP  CDS Vision for Risk MAP  CDS Solutions for Risk MAP

Risk MAP 3 About Zimmerman Associates, Inc.  31 years of experience  Located in Fairfax, Virginia  Experts in: Information Management Information Technology Engineering  More than 500 employees  Awarded 5 patents for remote sensing technologies

Risk MAP 4 Components of CDS  FEMA Map Service Center (MSC)  Mapping Information Platform (MIP)  FEMA Map Assistance Center (FMAC)  Flood Hazard Mapping (FHM) website  FEMA Engineering Library  Non-MIP systems and applications  Other FEMA systems

Risk MAP 5 CDS Responsibilities for Risk MAP  Provide the digital platform for sharing flood mapping products  Develop and implement IT strategies for Risk MAP  Maintain the IT technical environment that supports Risk MAP  Provide knowledgeable and friendly customer service

Risk MAP 6 CDS Vision for Risk MAP  Leverage existing systems and infrastructure MSC MIP  Eliminate redundancies  Establish a comprehensive, yet simple web presence  Promote cooperation and coordination among contractors

Risk MAP 7 CDS Solutions for Risk MAP  One customer contact center  One central web interface  One map viewer

Risk MAP 8 Contact Jeanette Hanfling Office: (703)

Risk MAP 9