Workshop 501 and 505 Review barriers to communication Identify areas for improvement in communication Discuss the practicalities of information sharing. Discuss partnership working in the context of your own provision

Workshop 501 and 505 Identify your own roles and responsibilities for partnership working Finally, you will have some tasks to build on your work here today and produce more evidence for your award.

Communication Review the range of groups and individuals whose needs must be addressed and list the strategies you use to communicate

Communication Review the range of groups and individuals whose needs must be addressed and list the strategies you use to communicate For each of the groups listed above, can you identify some of the barriers or challenges to communication?

Communication Performance criteria for this unit – identify areas for improvement and do something about it. Plan to use work products to demonstrate this.

Communication What are your quality standards for communication?

Communication Read through Scenario given for Information sharing. In pairs or three’s discuss: What are the legal constraints on information sharing? When can you breach confidentiality?

Data Protection Act Personal data shall be processed fairly and lawfully Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

Data Protection Act Personal data shall be accurate and, where necessary, kept up to date. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes

Information Sharing When sharing information between services, what would good practice look like?

7 Golden Rules 1. Remember that the DPA is not a barrier to sharing information 2. Be open and honest with the person or family 3. Seek advice if you are in any doubt 4. Share with consent where appropriate 5. Consider safety and well-being 6. Necessary, proportionate, relevant, accurate timely, and secure 7. Keep a record of your decision and reasons

7 key questions 1. Is there a clear and legitimate purpose for sharing information? 2. Does the information enable a living person to be identified? 3. Is the information confidential? 4. Do you have consent? 5. Is there sufficient public interest? 6. Are you sharing appropriately and securely? 7. Have you properly recorded your decision?

Partnership

Different terms for partnership shared learning cooperation collaboration teamwork joint education/practice interdisciplinary partnership working multi-disciplinary working participation

One example Good practice example: University of Dundee - Service User and Carer (CU) Group, BA Hons Social Work The Service User and Carer (CU) Group has been involved from the outset in strategic design, development, planning, delivery of training.

• no tokenism; users to share genuine power • all groups to have a voice, especially hard-to-reach individuals and groups • fair funding for involvement • plain English to be used • bottom-up networking, beginning with groups who have experience of social work • the group should see change as a result of the consultation process.

The essence of partnership is sharing The essence of partnership is sharing. It is marked by respect for one another, role divisions, rights to information, accountability, competence, and value accorded to individual input.

In short, each partner is seen as having something to contribute, power is shared, decisions are made jointly and roles are not only respected but are also backed by legal and moral rights. (3) (citing Jo Tunnard, 1991)

Worksheets Working in pairs or three’s answer the questions in the first two pages of your worksheet.

Outcome 1: Respecting and involving people who use services People who use services: ● Understand the care, treatment and support choices available to them. ● Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support. ● Have their privacy, dignity and independence respected. ● Have their views and experiences taken into account in the way the service is provided and delivered.

What should people who use services experience? Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

What should people who use services experience? This is because providers who comply with the regulations will: ● Cooperate with others involved in the care, treatment and support of a person who uses services when the provider responsibility is shared or transferred to one or more services, individuals, teams or agencies. ● Share information in a confidential manner with all relevant services, individuals, teams or agencies to enable the care, treatment and support needs of people who uses services to be met. ● Work with other services, individuals, teams or agencies to respond to emergency situations. ● Support people who use services to access other health and social care services they need.

Characteristics of effective partnership working Effective partnerships: involve agencies working together for mutual benefit have an aim that is agreed and understood by all the partners put the person using the service at the centre of partnership working focus on quality have clear, effective leadership identify the role of each partner, which is understood by others in the partnership

Characteristics of effective partnership working share ownership of the partnership and partners feel they benefit from the collaboration have dedicated time and resources for administration and operation recognise different organisational cultures within the partnership have a supportive atmosphere, where suggestions, ideas and tensions are addressed.

Group activity Decide what your role and responsibilities are for: Working with colleagues Working with other professionals Working with others.

Before the next workshop 501 1.2 Explain how you support communication within own job role

Before the next workshop 505 Dealing with conflict . Following on from the Partnership workshop, write a reflective account that explains how you have dealt with conflict constructively when working with: Your Colleagues Other Professionals Individuals using your service (or family/advocates etc).