Brinley Franklin Vice Provost, University of Connecticut Libraries MINES for Libraries Measuring the Impact of Networked Electronic Services (MINES): The North American Experience

MINES is a research methodology consisting of a web- based survey form and a sampling plan. MINES measures who is using electronic resources, where users are located at the time of use, and their purpose of use. MINES was adopted by the Association of Research Libraries (ARL) as part of the “New Measures” toolkit in May, MINES is different from other electronic resource usage measures that quantify total usage (e.g., COUNTER, EQUINOX, E-Metrics, ICOLC Guidelines, ISO and NISO standards) or measure how well a library makes electronic resources accessible (LibQual+ TM ). What is MINES?

Data was collected at 18 university libraries in Ontario, Canada (OCUL) between May, 2004 and April, Data was also collected at 14 university libraries in the United States between January, 2003 and April, Recent Data Collection Activities Main University LibrariesAcademic Medical Libraries University of ColoradoUniversity of Connecticut Health Center University of ConnecticutUniversity of North Carolina University of Texas Medical Branch Oregon State UniversityUniversity of Texas Southwestern University of Utah University of Virginia Washington University

More than 50,000 networked electronic services uses in the U.S. were surveyed. At each U.S. library, the MINES survey was one component of a comprehensive cost analysis study that assigned all library costs to sponsored research, instruction/education/non- sponsored research, patient care, other sponsored activities and other activities. Recent Data Collection Activities MINES was also conducted by the Ontario Council of University Libraries (OCUL) in in conjunction with ARL. More than 20,000 users were surveyed.

A representative sampling plan, including sample size, is determined at the outset. Typically, there are 48 hours of surveying over 12 months at a medical library and 24 hours a year at a main library. Random moment/web-based surveys are employed at each site. Participation is usually mandatory, negating non-respondent bias, and is based on actual use in real-time. Libraries with database-to-web gateways or proxy re-writers offer the most comprehensive networking solution for surveying all networked services users during survey periods. MINES Methodological Considerations

Library User Survey

Patron Status

Library User Survey Affiliation

Library User Survey Location

Library User Survey Purpose of Use

On-Campus, Not in the Library n = 15,948 In the Library n = 6,590 Purpose of Use By Location U.S. Medical Libraries 2003 – 2005 Off-Campus n = 4,852 *83% of sponsored research usage occurred outside the library. 92% of this use took place on-campus. Overall Use n = 27,390

On-Campus, Not in the Library n = 9,460 In the Library n = 9,733 Purpose of Use By Location U.S. Main Campus Libraries 2003 – 2005 Off-Campus n = 7,790 *72% of sponsored research usage of electronic resources occurred outside the library; 83% of this took place on-campus. All Usage n = 26,983

Location of Users U.S. Medical LibraryU.S. Main Library All Libraries 30% 36% 64% 70% 76% 24%

Demographics by Location of User U.S. Main Libraries On Campus, Not in the Library n = 6,391 Inside the Library n = 9,172 Off-Campus n = 4,953 Total Users n = 25,698

Off-Campus n = 5,133 Demographics by Location of User U.S. Medical Libraries Inside the Library n = 6,819 On Campus, Not in the Library n = 19,582 Total Users n = 31,883

Location of Users All U.S. Libraries 20% 52% 28% 72% 28%

Demographics of OCUL Users ( n=20,300)

OCUL Scholars Portal Users by Purpose of Use ( n=20,300)

Location of Networked Electronic Services Users- U.S. and Canadian University Libraries OCUL U.S.