Your NEW Social Services Verification Tool User Training 2010

Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

How to Login Go to – www.theworknumber.com/socialservices Use your login credentials provided by The Work Number. Your username and password will arrive via email from verifierID@theworknumber.com **Both your username and password are CASE SENSITIVE

Fax Login Error Message Your login failed. You account was recently migrated from using a fax number to using a username and password to login.

Create Your Password After logging in for the first time with your username and temporary password, you will be asked to enter a new password.

Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

Agenda New Login Process New Verification Order - Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

Placing a Verification Request Enter the SSN for the verification you are requesting. If you have not entered a permissible purpose, you will need to select one here. You can change a previously selected permissible purpose by clicking the “change” link.

Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

Employment Summary Page – Pay Date Summary This screen will allow you to view a summary of available employment records. You may check individual boxes or select all.

Order Confirmation Page Click “Confirm Order” to submit your order.

Instant Verification

Instant Verification (cont.)

The Verifications are separated by a blue bar. View Multiple Verifications at the same time The Verifications are separated by a blue bar.

Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

My Account Page – Main Page To Change your Permissible Purpose Click “Change” Review and Update your account and personal information or change your password by using the “My Account” link

Change Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

My Account Page – Main Page Check the “Skip Confirmation Page” box to skip having a confirmation page displayed with your orders.

My Account Page – Main Page Click on “Change Personal Information” to update your information.

My Account - Personal Information page Update your Personal Information and click “Save” You will receive an email confirmation from pim_confirmation@noreply.talx.com.

My Account Page – Main Page To change your password click “Change Password”

My Account - Change Password page Enter your current password Enter and confirm a new password and click “Save”

Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

Incorrect Password page This message will appear when you enter an incorrect password. You may attempt to login 4 more times before being locked out. If you do not remember your password, click on the highlighted link to have your password reset.

Account Locked page This message will appear after 5 failed attempts to login. Wait 30 minutes before attempting to login again or contact your webManager to unlock your account.

Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: If your Order Cannot be Completed PIN Previously Used New Login E-mails to Users

Forgot your Password If you forgot your password, enter your username and click on “I Forgot my Password”

Forgot Your Password: Reset To reset your password, confirm your information in the red box and click “Yes; Reset my Password”

Forgot Your Password – Reset Confirmation Your password has been successfully reset

Forgot Your Password – Hold On Option If you do not use one or more of the e-mail addresses listed in the red box or you are accessing the system from a remote location and do not have access to the listed email address, select “Hold On”

Forgot Your Password – Hold On Option Enter your full name, e-mail address and phone number. Once you click “continue” you will receive a confirmation message and a support team member will contact you shortly to verify your identity and provide you a new password.