(you must put the “s” in https to access) PASSWORD MANAGER https://pwmanager.henrico.k12.va.us (you must put the “s” in https to access)

Starting the Process https://pwmanager.henrico.k12.va.us Enter your Username (username is the first part of your HCPS e-mail address. (Example: HCPS0\jadoe) To verify your e-mail address, enter the characters you see on the screen and click ok! The characters are not case sensitive.

My Questions and Answer Profile IMPORTANT: This must be completed before your password expires Click on “My Questions and Answers Profile” link. Enter the characters and click next. On the next screen, enter your current e-mail (Active Directory) password

Answer your personal questions The minimum length of an answer must be 3 characters All answers must be unique You must answer both mandatory questions, both helpdesk questions and one optional question Once you have completed, you should receive e-mail showing it was updated successfully.

SUCCESS You have successfully completed your Question and Answer Profile. Click “Go to home page” to complete the process for changing your password.

Change/Manage My Password https://pwmanager.henrico.k12.va.us

https://pwmanager.henrico.k12.va.us To change or update your password, click Manage My Password

Credentials Enter your current e-mail (Active Directory) password.

Review the Password Policy to enter your new password At least one UPPERCASE character (A-Z) At least one lowercase character (a-z) At least one digit (0-9)   At least one special character (such as !@#$%^&*) It must be at least 8 characters You may not use words in the Password Manager Dictionary Example: T3chn0lo@y

Restart Your Computer An e-mail will be sent to you once you have successfully changed your password. Please DO NOT write your password down for others to see. RESTART YOUR COMPUTER……..

iPad and iPhone Users Once you have set up your profile and have changed your active directory password, your i-phone will prompt you stating your username or password is incorrect. Please choose “Settings” and follow instructions. It may take sometime for it to show on the i-phone

Next Required Password Change https://pwmanager.henrico.k12.va.us An e-mail notification will be sent prior to your required password change date. To change your password, click “Manage My Password”. To reset a forgotten password, click “Forgot My Password”