Design & Innovation = 3 1 Dominic Macdonald-Wallace MA, CertEd, AFPC, SSAf Director of Learning and Development Shared Service Architecture Ltd Lecturer on the Postgraduate Certificate In Shared Services

Collaborative Working “Don’t do it unless you have to! Joint working with other organizations is inherently difficult and resource consuming. Unless you can see the potential for real collaborative advantage…it’s most efficient to do it on your own.” Professor Chris Huxham World leader in Inter-organisational Relations 2

“If we don’t innovate [in the public sector] we are in serious trouble. We are not going to get out of this recession with a few efficiency savings or, as someone put it, a hair cut here and there for public services. We are going to have to look at fundamentally different ways of delivering services” Lord Michael Bichard 3

4 Collaborative Transformation can be a “positively disruptive” opportunity for change… Innovation pushing at an open door… The new service will really help the recipients because… That’s the kind of service I would work in because… This new way of working will be so much better because… This means we can stop doing stuff too…

A Shared Service Architect™ does this: Builds and sustains strong trust between the decision makers in the collaboration Ensures that the customers, decision makers, and service staff co-create a clear vision of the better future that will result from the shared service Facilitates project innovation …makes 1+1=3 Manages the cost of delay 5

6 Alasdair Robertson:

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In 2009 Dr. Su Maddock, from the Whitehall Innovation Hub published a report on leadership in collaborative innovation in which she stated that: “…whilst there is plenty of literature on innovation and transformational leadership there is very little on leading transformational innovation...in spite of the fact that leadership is the key to creating the conditions for innovation”. 8

9 The Shared Service Architect’s Innovation Toolbox

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Collaborative Transformation is: an opportunity to innovate to stop doing things that no longer need to be done an opportunity to create a new, better lower-cost service an opportunity to focus on the resident/student/patient/vulnerable in our society and build provision around their needs 11

Its about making: 1+1 = 3 12

Design & Innovation = 3 13 Dominic Macdonald-Wallace MA, CertEd, AFPC, SSAf Director of Learning and Development Shared Service Architecture Ltd Lecturer on the Postgraduate Certificate In Shared Services