Serco Managed Services Contract Review and HCC ICT Review 2014/15 Stuart Bannerman Campbell Assistant Director - Improvement and Technology compass.hertscc.gov.uk

ICT Review An evaluation of current HCC ICT provision and approach All departments fully consulted Using feedback from Enabling the Worker North Highland used for external challenge

compass.hertscc.gov.uk Outputs To provide efficient, responsive, cost effective, high-quality and secure ICT services, with the flexibility to enable new ways of working and transform our ability to serve our customers An agreed ICT strategy for 2015 / 18 Clear implementation plans

compass.hertscc.gov.uk Timeline North Highland and stakeholder Engagement – Oct / Nov 2014 Analysis – Oct / Dec 2014 Strategy Report – Jan 2015

compass.hertscc.gov.uk Serco Managed Services 4 years in to an 8 year contract for the delivery of a range of support services. Contractual provision to benchmark value for money Sensible point at which to take stock and consider potential improvements / changing requirements moving forwards

compass.hertscc.gov.uk Benchmarking Engaging ISG – Information Services Group Normalising and comparing to other contracts Good comparative data for most services Enabling VFM and service approach challenge

compass.hertscc.gov.uk Identifying Areas for Potential Change Consulting all service management leads Identifying areas where taking alternative approaches may lead to better value or improved service Workshop new service approaches Leading to proposals for contractual changes

compass.hertscc.gov.uk Timeline Benchmarking – Dec 2014 Finalise scope – Jan 2015 Hold workshops – Jan/Feb 2015 Final reporting target – March 2015

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