ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution

Agenda Introduction to AdventNet & ManageEngine Introduction to ManageEngine IT360 Business Service Management

About ZOHO Corp. (formerly AdventNet Inc.) ZOHO Corporation OEM / Telecom Business World #1 in EMS frameworks Zero Venture capital Founded in 1996 ManageEngine Marquee customers Strong Product line 32,000+ customers Zoho Innovating for the future Web 2.0 Leader

Introduction to ZOHO Corp. - ManageEngine ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk

Introduction to Zoho Zoho – “The most comprehensive suite of online applications delivered as a service (SaaS)”

Business Service Management BSM Approach Traditional Managing IT Operations by Giving IT a Business Application Perspective.

What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.

ManageEngine IT360 is a “BSM Lite” solution BSM vs. BSM Lite BSM BSM Lite Suited for very large organizations Suited for Mid-market Existing investments in Big 4 No significant investments in Big4 Mega investments in Big 4 BSM solutions Affordable Complex Products, acquired portfolio Single product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box ManageEngine IT360 is a “BSM Lite” solution

ManageEngine IT360 – Key Components Network Monitoring Integrated WAN Traffic Analysis Performance (DB, Servers, Middleware) Systems Management Availability / Performance/ Capacity Management End User Experience Management SLA Management Web / J2EE Transactions, SOA ITIL ServiceDesk & CMDB Automated Incident Event Mgmt

ManageEngine IT360 : For Networks WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis

ManageEngine IT360: Application Performance Management Servers Linux AIX Windows Solaris etc. App. Servers J2EE .NET etc Weblogic WebSphere JBoss OracleAS ERP SAP SAP CCMS Oracle EBS Databases Oracle MS SQL DB2 Sybase MySQL

ManageEngine IT360: End User Experience Management HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) J2EE Transactions SOA Web Services

ManageEngine IT360 : Service Desk Ticketing Business Rules Self Service Portal User Survey Reports ITIL V2 Incident Change Problem Knowledge Base Manage Solutions Easy to Use Improve Workflows IT Asset Mgmt CMDB Contract Purchase

ManageEngine IT360 – Target Audience IT Manager Service Manager CIO / Director

Technical Benefits Out of the box Network, Systems and Applications Management – with Integrated Service Desk Agentless Monitoring Multi User – Web Client Easy to Evaluate & Deploy - 140 MB Download

Business Benefits Line of Business Managers For IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User Experience Identify Root Cause of Performance Issues Quickly Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows

Business Service Management Adding a Business Perspective to monitoring IT Services

Business view of your IT Infrastructure Business Views Business view of your IT Infrastructure

ITIL Ready Service Desk Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Monitoring Network Performance & Availability Monitoring

Application Performance Dashboard

Application Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring

Summary The ManageEngine alternative Expertise in IT Management Software (32,000 customers) Business Services Management for Everyone

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