Presentation of GemaTech’s Product Portfolio

Company Background GemaTech is an established company with a proven track record in designing, developing and distributing innovative and leading edge technology for the telecommunications industry comprising solutions for:-  Virtual Call Centre / Intelligent Hot Desking  Secure Voice Recording  Business Continuity Conventional Businesses Call Centres

GemaTech’s Products Remote Service Manager (RSM) “ taking the Call Centre to the skills base rather than dragging the skills base to the Call Centre” Business Continuity Manager (BCM & BCM LITE ) “ delivering the only credible Disaster Recovery / Business Continuity solution for both conventional business and Call Centre Switches” Secure Voice Recording (SVR & SVR LITE ) “trunk side voice recording which records all incoming and/or outgoing calls, including full duplex (stereo) recording”

The GemaTech Group Corporate Philosophy and Focus Virtual: Ability to work, at anytime, from any place, on a global basis. Flexible: Ability to monitor, manage and change real-time from anywhere in the world. Affordable:Purchase/lease/share/outsource options all available.

Virtual Call Centre Product RSM Networked Call Centers

Virtual Call Centre Product RSM Networked Call Centers Additional Resilience

Virtual Call Centre Product RSM Networked Call Centers Migrating to VoIP

Call Center ACD Product BCM Before Invocation

Call Center ACD Product BCM After Invocation

Secure Voice Recording Product SVR and SVR LITE The Principle

Secure Voice Recording Product SVR and SVR LITE The Detail

Secure Voice Recording Product SVR and SVR LITE The Technical Solution

Secure Voice Recording Product SVR and SVR LITE Recording VoIP

GemaTech delivering always available Telecommunications….. …..whatever the problem !