Welcome Thank you for the opportunity to introduce you to NAEO

NAEO Mission An Association of Amtelco users dedicated to education, networking, and development of best practices among members.

NAEO Board of Directors Joe Adam, President Cori Bartlett, Past President Kelli Harrigan, President Elect Jim Wagner, Membership Chair and Past President Trisha Stenberg, Conference Committee Chair Gerald Brosseau, Education Committee Chair

NAEO Board Matt Crocker, Technical Committee Chair Robin Bailey, Treasurer Billy Peppard, Ambassador Program, Membership Shannon Pfarr Thompson, NAEO Executive Julie Cygan, NAEO Executive, Conference Planner

Membership Committee Billy Peppard – Ambassador Liaison Ron Waine Laurie Blow Deborah Wohlt Richard Titus Bill Smith Lina Masri Rob Laguerre Andy Shelp, NAEO Executive

Benefit Overview Ambassador Program Errors & Omissions Insurance Amtelco Maintenance Discount Informative Webinars On-Line Infinity Operator Training Annual Conference & Discount NewsLinks Newsletter Supervisor Training Seminars Buying Power (future) NAEO Listserv

Ambassador Program Gain guidance and mentorship from those with experience Regional representation typically provided via network of existing member sponsors Expertise available for both Hardware & Software Program applicable for both new installs and upgrades

Errors & Omissions Insurance Reduce Insurance costs from national top rated companies Provide coverage for lawsuits as a result of unintentional errors in response services Coverage includes defense costs Alliance with Zutz Insurance, a company with expertise in the telecommunications industry

Amtelco Maintenance Discount Discount offered by Amtelco in return for basic level of self sufficiency on technical support issues Requires passing grade on basic competence test Open book test designed to identify key support issues 10% Program savings could pay for NAEO Membership

Webinars Typically scheduled once a month Based on Assoc. feedback of “hot” or important topics Notification of upcoming Webinars through Listserv and NAEO member contact listing Webinar schedule appears on NAEO website

Operator On-Line Training Web based program allows Operators to self-train Administrator can test and track trainee progress Program customizable to meet site specific and keyboard setting requirements. Available Quick Start Guide, FAQ’s, Equipment clarifications training.naeo.org

Annual Conference & Discount rates Informational equipment specific sessions covering a variety of important and interesting topics General industry related presentations including a Keynote Speaker to help and inspire success Tremendous “networking” opportunity Special opening reception for first-time attendees Members save up to 25% off regular conference rates

NewsLinks Association News Letter offering valuable information for all areas of operations and management Stay current on important Industry issues Keep up to date on NAEO information and events Always a good reference for “tips & tricks”

Supervisor Training Seminars Equipment specific training focused towards primary position within a Center Opportunity to exchange and share ideas with colleagues Some important topic examples: call distribution, reporting, greetings, coaching staff Next Seminar: located at NAEO Conference in Newport Beach, CA. March 21-25, 2010

Group Purchasing Similar to the concept used for E&O Insurance NAEO’s 200+ Members can generate many purchases Can be used for in-demand products and services Potential applications recently discussed – Pre-Employment Testing software – Credit card processing fees

NAEO Listserv Enhanced learning and problem solving by sharing experiences and information Question and comments regularly include both Amtelco related subjects and Industry related information Multiple participants are welcome from each member company Listserv changes made at

Wrap-up Membership Committee happy to provide additional or more detailed information on any topic Please take the opportunity to speak about NAEO benefits with your network Please participate Save time, money and educate Thank you!