Wolters Kluwer A Global Company Performs on the World Stage Nancy McKinstry Chief Executive Officer and Chairman of the Board of Wolters Kluwer

Worldwide Internet Usage is Exploding

By 2020 A nursing shortage of 340,000 in the US alone. In China, there will be 2 million lawyers from 120,000 today. 75% of the members of the AICPA (US Accounting Trade organization) will be eligible to retire.

Web 2.0 Applications Become Increasingly Important to Information Users Communication User-generated content Context-relevant user and networking experiences Deeper integration of research applications 4

A Symphony Orchestra…

…of Brands

10 Our Strategy Transformed and Accelerated Our Growth Wolters Kluwer Today §Leader in core markets §Clear momentum around organic growth §Local focus, global scale §Product depth and breadth with focus on essential customer content and workflow tools §Operational discipline §Strong organizational capabilities Strategy §Strengthened market positions and portfolio §Restructured cost base and increased operational rigor §Developed significant presence in online and software §Reallocated capital to higher growth markets §Achieved major increase in shareholder value

The Organization as a Jazz Band

Wolters Kluwer’s Strategy for Growth Enhanced value for customers, shareholders, and employees 4 Institutionalize Operational Excellence 2 Capture Key Adjacent Markets 1 Grow Our Leading Positions 3 Exploit Global Scale and Scope

Rule #1: Know the Customer

Customer Knowledge Drives Innovation and Product Expansion Engagement Fixed Assets Client Relate Site Builder Client Write-up Profit Driver Practice Driver Scan Outsource Practice Tax Preparation Tax Preparation Document Global fx Trial Balance Planning Software Drive Productivity: New Functions & Flexibility Content CCH Federal Tax Reporters Expand Print Content Online Delivery Global Leverage Tax Research Network Integrated Libraries Interactive Tools – SmartCharts & Client Relate Interactive Tools – SmartCharts & Client Relate State Tax Reporters Specialty Practice Areas Accounting & Audit Wolters Kluwer Global Platform International Content Expand A&A Tax and Accounting Example

Rule #2: Build the Right Team §Talented, informed, and united leaders §Willingness to listen and learn from others §A passion for work §Talent management program for grooming future leaders Dedication and expertise of talented employees to meet our customers’ needs provide platform for growth and long term success

Rule #3: Innovation Drives Growth and Retention

ProSystem fx Scan v4.0 demo tax.cchgroup.com/flashdemo/test/scan_autoflow/main.htm

Rule #4: Outsource Creatively

Rule #5: Critical Mass is Getting Smaller

For Legal Professionals – An Example: Our Dutch Portal Poll VodCastsDirectory/Network RSS Blog featuring contributions from several thought leaders EXTENSION OPPORTUNITIES Allow for comments on blog and news articles Extend directory with opportunity for listed lawyers to blog Not only mention relevant sources in the Juridica section, but aggregate content they generate Optimize for Search Engine ranking BUSINESS MODELS Advertising Job advertising Blog’s recent articles

For Health Professionals – OvidSP 2.0

For Finance and Tax Professionals – Belgium’s Finance World and…

Rule # 6: Put a Time Horizon on Profitability

Strong Subscription Model Dominates – Even with New Products

Traditional Business Models Have Given Way to… Distribution ProductionContent Creation

A Complex Array of Competitions, Business Models, and Distribution Networks Collaboration Blogs Advertising supported Traditional & Online Production Subscription & PPV Professional and Consumer Co-opetion with Google, Microsoft Traditional Competitors

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Wolters Kluwer A Global Company Performs on the World Stage