© 2005 Avaya Inc. All rights reserved. Avaya Global Services “We’ve Got You Covered” Avaya Global Services “We’ve Got You Covered” Denzil Samuels Vice President, Global Managed Services

2 © 2005 Avaya Inc. All rights reserved. Agenda What is the customer telling us? Supporting your needs through services Getting the value and benefits IP Supporting your path to migration

3 © 2005 Avaya Inc. All rights reserved. What We Hear Every Day: “ Help Me Grow My Business Efficiently” CEO CMO CIO COO Footnote: 1. Mercer Management Consulting, interviews with 50 c-level executives, April Lane & Co., focus group discussions, March Grow Revenue “Our main priority is on winning business back and growing our top line.” 1 Reduce Costs “Even in growth markets, cost reduction is a top-of-mind issue. We have to reduce overhead while maximizing efficiency” 2 Lower Risk “Our top two business priorities are security & continuity, after that next priorities are numbers 5 and 6.” 1

4 © 2005 Avaya Inc. All rights reserved. Progress to Our Goal The Journey Services Sold to Support TDM Product – Installation – Maintenance Unique Value in EXPERT Systems SM Diagnostic Tools Services Sold to Support TDM Product – Installation – Maintenance Unique Value in EXPERT Systems SM Diagnostic Tools Services Differentiating Our Products –TDM products –IP products Expanding Services Value Because of IP –Professional services –Managed services Integrating Geographic Coverage Unique Value in Suite of Tools Services Differentiating Our Products –TDM products –IP products Expanding Services Value Because of IP –Professional services –Managed services Integrating Geographic Coverage Unique Value in Suite of Tools Services Solving Business Problems –Services leads engagements –Services involvement on ongoing basis –Hosted services Strong Value Proposition –Comprehensive offering –Tailored to each customer’s needs PathPath PacePace ChoiceChoice –Seamless geographic coverage Services Solving Business Problems –Services leads engagements –Services involvement on ongoing basis –Hosted services Strong Value Proposition –Comprehensive offering –Tailored to each customer’s needs PathPath PacePace ChoiceChoice –Seamless geographic coverage The Past The Present The Future

5 © 2005 Avaya Inc. All rights reserved. Avaya Solution Framework Unlocking the Power of Communications Services Applications Consulting & Integration Professional Services Maintenance Support Services Managed Services On Demand Services

6 © 2005 Avaya Inc. All rights reserved. Avaya Global Services — We’ve Got You Covered Supporting Your Path, Your Pace, Your Choice Developing migration plans Assessing the readiness of your network Managing the migration project Optimizing your network Securing your network Your Challenges How should we apply this technology to our existing network? Where do we start? Is our network ready? How do we maintain security? IP Migration

7 © 2005 Avaya Inc. All rights reserved. Challenges of IP Telephony Difficult But Worth It Architecture Simple / Closed Complex / Open Local Geography Global Simple Complex Problem / Resolution TDMIP We’ve Got You Covered!

8 © 2005 Avaya Inc. All rights reserved. Meeting Customer Expectations In A Challenging EnvironmentIP Business Communications Consulting System Architecture Implementation and Integration Installation Manage (Entire Environment) Monitor (Entire Environment)TDM Installation Maintenance (Voice only) Consulting & Integration Services Support Services Managed Services & On Demand Service Professional Services

9 © 2005 Avaya Inc. All rights reserved. “In the final analysis, we chose Avaya because of their ability to meet each of our business requirements and deliver the best total solution— extremely strong VoIP technology and applications that are fully surrounded by expert convergence support.” —Troy Tinsley, Senior Telecommunications Specialist, QualChoice IP Migration Expert convergence support Industry-leading Avaya ExpertNet SM VoIP Assessment Tool Single point of accountability Full range of services from planning to implementation to managed services Reduce capital expenditures and costs Improve operational efficiency and productivity Enable business growth Business Value

10 © 2005 Avaya Inc. All rights reserved. Avaya Global Services Process 21 years of experience in multivendor data environments >18 years of leadership in Managed Services Process 21 years of experience in multivendor data environments >18 years of leadership in Managed Services Technology Avaya EXPERT Systems SM Diagnostic Tools Avaya EXPERT Systems SM Diagnostic Tools Avaya ExpertNet SM VoIP Assessment Tool Avaya ExpertNet SM VoIP Assessment Tool Technology Avaya EXPERT Systems SM Diagnostic Tools Avaya EXPERT Systems SM Diagnostic Tools Avaya ExpertNet SM VoIP Assessment Tool Avaya ExpertNet SM VoIP Assessment Tool People More than 7,000 service professionals around the world Average >20 years of experience Major investments in industry certificationsPeople More than 7,000 service professionals around the world Average >20 years of experience Major investments in industry certifications 7 Network Operations Centers in EMEA 10 Technical Support Centers in EMEA 24/7/365 services in over 60 countries in EMEA Serving over one million businesses worldwide, including 90% of the FORTUNE 500 ®

11 © 2005 Avaya Inc. All rights reserved. There Are Over 100 Reasons Why… Avaya is a consistent winner in the field of communication services Here are just a few… At Avaya…Like in Football –Success is achieved by building strong teams who like winning together At Avaya…Like in Football –We believe that creative thinking can be an advantage leading to greater scoring opportunities on the field Like in the Game of Football … –Avaya believes that results comes from the tireless pursuit for excellence

Football with No Helmets? What Country Has Won the World Cup More Times Than Any Other County? Where Did Football Originate? What Was the Largest Attendance at a World Cup? Brazil - 5 Times Derby, England, a.d at the Maracana in Rio de Janeiro, Brazil 199,850 people were in attendance Curiously enough, the stadium could only hold 190,000!

Football with No Helmets? Any Predictions for the Winner of the 2006 World Cup? Brazil last won the world cup in Before that they won it in 1970 Add 1970 and 1994, it equals 3964 Argentina last won the world cup in Before that they won it in 1978 Add 1978 and 1986, it equals 3964 Germany last won in Before that they won in 1974 Add 1990 and 1974, it equals 3964 So going by this logic, the winner of the 2006 world cup is the same as the = 1958 world cup The 1958 world cup was won by Brazil SOOO…maybe they'll make it to 6 World Cup championships!

14 © 2005 Avaya Inc. All rights reserved. Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ FIFA Women’s World Cup USA 2003