State Portal Advisory Committee Kick-Off meeting 12 August 2010 Prepared by: Ivy Hoffman and George Bakolia

2 Agenda Welcome and Introductions Why a Portal Now? – Key Drivers – Purpose – Portal Models – Scope Structure, Roles and Process – Phased Implementation – About ITng – Role of APT and SCIO – Role of Executive Steering Committee – Role of Portal Advisory Committee Future Meetings Questions

Key Drivers GS § places the responsibility for State web portal planning and development on the Office of Information Technology Services, with the approval of the State Chief Information Officer. S.L Section 6.14 requires OSBM and the State CIO to plan and implement the upgrade of the State Portal. Governor’s memorandum dated July 21 st based on recommendations from the Budget Reform and Accountability Commission (BRAC). Letter from Jerry Fralick and Anne Bander dated July 27 th on State Portal Program Governance Participation. 3

Focus on Our Customers Business of government is to serve citizens Citizens need better ways to interact with government – Consistency, uniformity – Security, trust Know they’re dealing with an official state entity – Convenience Be able to complete transactions online anytime, from anywhere Not have to guess which agency is responsible for which service 4

Technology has Changed Internet has transformed how people live – Google, immediate access to information – 24/7 transactions: online banking, shopping Our portal technology has not kept pace Citizens expect government to offer the same online service experience as popular sites like Amazon.com – One-stop, comprehensive – Familiar, easy to use 5

6 Portal Models Search & Links Page –Current model Integration Model –Portal facilitates transactions with distributed resources Agency Website Agency Website Agency Website State Web Portal Search & Link Public Business State Web Portal Search & Transact Agency Website Agency Website Agency Website Public Business

Portal Models... 7 Centralized Model –Portal itself provides functional platform for agency web resources  Our adopted model will be an Integration Model State Web Portal Centralized Web Mgmt Agency Website Agency Website Agency Website Public Business

8 What would a portal look like?  Currently, the State Portal is a “Links Page” – Provides a collection of organized links to disparate State web-based resources – Lacks clear content ownership, lacks modern technological features  The goal in developing a new portal – Create value for citizens and businesses – Facilitate government transparency and accountability – Use best-in-breed web design and application development to create cutting- edge technical solutions – Establish well-defined content ownership & review/approval process – Provide transactional capabilities (fill out forms and pay for services online) – Enable user experience customization – Allow data sharing

9 What would a portal look like?  In-scope vs. out-of-scope – The State Portal does not replace or subsume departmental websites. – The portal integrates websites and systems. – The portal may provide a platform for implementation of new features & functions for departments in the future. – The portal can facilitate horizontal data sharing via a web service warehouse or data warehouse.

Phased Implementation Assessment: Partner with ITng to perform a 3 month assessment, reviewing applications from various agencies that would benefit from the web portal (August through October 2010). Request for Proposal: Release an RFP in early November to establish a partnership with a private provider, with the expectation of having an operational portal by July 1,

About ITng The Institute for Next Generation IT Systems (ITng) is a joint university/government/ industry research organization located in the College of Engineering at NC State University. ITng applies the best practices developed through this public/private collaboration to serve the needs of various public entities. 11

Role of APT and OSCIO The Agency for Public Telecommunications (APT) is the business owner of the portal, concerned with the content that serves citizens, business and others visiting nc.gov. ITS will provide technical guidance and support to APT. APT and OSCIO provide the day-to-day operational leadership to the portal program. 12

Role of the Executive Steering Committee The Executive Steering Committee is made up of representatives from DOA, SCIO, OSBM and the Governor's Office. The steering committee considers strategic issues, generally concerned with policy and legal questions. 13

Role of Portal Advisory Committee Broad representation across departments, from a variety of disciplines. Participate in ITng assessment meetings. Discuss issues, decision points, potential or actual impact to agency operations. Propose recommendations to the steering committee. Propose enhancements to the portal on an on-going basis. 14

Future Meetings Meetings will be called on a periodic basis, yet to be determined. Over the next six months, meetings will be frequent. After deployment, the Portal Advisory Committee will meet less frequently. Subcommittees may be established. 15

Questions? Ivy Hoffman or George Bakolia 16