The contentment room The denial room The renewal room THE CHANGE HOUSE With Additional Rooms The Sun lounge Wrong direction door The contentment room The denial room The renewal room The confusion room Dungeon of denial Paralysis pit We are the best Let’s postpone it Why should we do it arrogance They are responsible Circumstances are responsible Fingerpointing Defensive behaviour Which way is the best? Hire and fire! A new strategy every day Lots of uncoordinated initiatives Consultants Let’s do it together Let’s make it happen! High motivation and energy Taking responsibility

Signs of contentment The Sun lounge Wrong direction door Dungeon of denial Paralysis pit What they say How they act Let’s postpone it We know what we’re doing We achieve our targets It it isn’t broke, don’t fix it It will get better next month Management have decided We don’t have any major problems Ignore the outside world Arrogant Justify bad results Don’t listen to customers Don’t listen to own staff No sense of urgency Unaware of new threats Want more money

Signs of denial The Sun lounge Wrong direction door Dungeon of denial Paralysis pit What they say How they act It’s a general industry trend What problem? It’s not our fault The budget was too ambitious It’s a short time issue It’s the recession Corporate doesn’t understand It will be ok next month It can’t happen here We’ve always done it this way Our business is different If it isn’t broken, don’t fix it Defend the past Defend the present Agressive Miss the message, but kill the messenger Blame everything else Blame everybody else Minimise or trivialise the change Not listening to own staff Not listening to customers Try to find competitors who’re doing worse

Signs of confusion The Sun lounge Wrong direction door Dungeon of denial Paralysis pit What they say How they act What are we doing? What should we do? How did we get into this mess? Let’s hire some consultants What are our competitors doing? What have I done wrong? We must do something now I’ve been saying that for years We’re trying to do too many things at once Frustration Anger Insecurity, self-doubt No sense of direction Dependency on others (internal, external) Slogan of the month Set up numerous committees, task forces Hire people from outside Never complete anything

Signs of renewal The Sun lounge Wrong direction door Dungeon of denial Paralysis pit What they say How they act Let’s make it happen Let’s do it together This is a good place to work Let’s tell everybody about this This is our plan It’s been tough, but we’ve made it We’re doing well, but we could do better We have to trust each other We won’t do it if it doesn’t fit our strategy Learning Trust, delegation Independence Accepting risk Flexibility, creativity Trying new approaches Enjoying themselves Continually improve Stay focussed Set new targets Don’t believe all their own publicity Regularly review progress and process

Let’s get into the renewal room as soon as possible !!! The change house The Sun lounge Wrong direction door Dungeon of denial Paralysis pit Renewal room Let’s get into the renewal room as soon as possible !!!