Collaboration- 1 © Minder Chen, Collaboration Tools Dr. Minder Chen Associate Professor of MIS CSU Channel Islands

Collaboration- 2 © Minder Chen, LO: Learning Objectives Understand the needs and challenges of teamwork/collaboration Study different categories of IT that can be used to make teamwork more effective. In class exercises using TeamSpirits – –Explaining the design principles –Exercise: »*Information sharing »Major problems in teamwork »Evaluate the problems »*Solutions to one of the major problem »*Rate these solutions »*Using multi-criteria evaluation tools »*Evaluate TeamSpiritz for collaborative learning

Collaboration- 3 © Minder Chen, Information Systems Triad Operational Database Data Warehouse Enterprise Workflow OLTP BI DSS EIS Data Information Knowledge Collaboration/Messaging Systems Workgroup Workflow Business Process Workflow OLAP

Collaboration- 4 © Minder Chen, A New Model for Workgroup Across Geography Across Geography On the Road On the Road Across Disciplines Across Disciplines Between Companies Between Companies Between Departments Between Departments Critical Business Processes

Collaboration- 5 © Minder Chen, Teams, Partnerships, and Alliances Collaboration system – supports the work of teams by facilitating the sharing and flow of information B2B Server/ E-commerce

Collaboration- 6 © Minder Chen, Collaboration Systems Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

Collaboration- 7 © Minder Chen, Colocated Teams vs. Virtual Team Jessica Lipnack and Jeffrey Stamps, Virtual Teams: People Working Across Boundaries with Technology, Wiley, 2 nd ed.,

Collaboration- 8 © Minder Chen, I Work Next To You. We Should Talk Sometime.

Collaboration- 9 © Minder Chen, Teamwork & Groupware Same Time (Synchronous) Same Time (Synchronous) Different Time (Asynchronous)) Different Time (Asynchronous)) Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS Project/team rooms Shared offices Screen sharing Audio/video conferencing: Skype Web-based desktop conferencing: WebEx Instant messaging: Skype CMS: wiki, Google Docs Discussion forum Workflow Different Place (Virtual Team) Different Place (Virtual Team) Same Place (Colocated) Same Place (Colocated) CMS: Content management system

Collaboration- 10 © Minder Chen, Videoconferencing Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously. Example: –PictureTel from Polycom –

Collaboration- 11 © Minder Chen, Web Conferencing Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site. Example: Skype us/features/allfeatures/video-call/

Collaboration- 12 © Minder Chen, High Degree of Telepresence

Collaboration- 13 © Minder Chen, Cisco employees in New York, left, and San Jose, Calif., on screen, meeting via Telepresence. Cisco’s 3000 model sells for $299,000. “Double that to $600,000 when you add a similar system at a remote location.

Collaboration- 14 © Minder Chen, References TeamSpirits: WebEx from Cisco – Cisco TelePresence IBM Lotus Notes Microsoft SharePoint – – Office 360: Google Docs, Video: Forrester Enterprise Social Networking (Video) – html 21:00 minutes (count down) html Social Networking in the Enterprise: Benefits and Inhibitors –

Collaboration- 15 © Minder Chen, What is Groupware/Collaboration system? Groupware has been used to describe from to work-flow-automation software. Definition: Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of teamwork. Alias:  Collaboration Technologies  Computer-support cooperative work (CSCW)  Group decision support systems (GDSS)  Computer-mediated communication systems  Workgroup computing

Collaboration- 16 © Minder Chen, Decision Information Center (1 st Generation) Source:

Collaboration- 17 © Minder Chen, University of Arizona (2 nd Generation)

Collaboration- 18 © Minder Chen, Facilitated Meetings Source: Adapted from Agenda Outcomes Roles Participants Facilitator Rules Scribe (Technographer) Public displays served as group or organizational memory

Collaboration- 19 © Minder Chen, Managing Meetings as a Problem-Solving Process A meeting Agenda item 1 Agenda Item 2 Agenda Item 3 … A problem solving process Problem-solving activity or task 1 Problem-solving activity or task 2 Problem-solving activity or task 3 … Meeting Roles Facilitator: Design, set up, and monitor the meeting Participant: Participate in a meeting

Collaboration- 20 © Minder Chen, Generic Problem-Solving Process and TeamSpirit Share information Discussion forum Structured brainstorming Brainstorming Idea consolidation Rate alternative Rank alternatives Select alternatives Multicriteria evaluation Idea generation Idea Organization Alternative Evaluation TeamSpirit Toolbox DivergentThinking ConvergentThinking Group Tool Classification TeamSpirit is a Web-based group decision support system / creative group problem solving system. Every user can create and facilitate meetings.

Collaboration- 21 © Minder Chen, Problem-Solving Life Cycle Idea generation Idea Organization Alternative Evaluation Generic Problem Solving Process Identify problems or opportunities Create/design solutions or systems Implement solutions or systems Idea generation Idea Organization Alternative Evaluation Idea generation Idea Organization Alternative Evaluation Problem-Solving Life Cycle Iteration

Collaboration- 22 © Minder Chen, Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Group Toolkit Group Toolkit Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup User Authentication and Registration Join Meetings Manage Meetings Participation Version Facilitation Version Internet / Intranet Facilitators Participants TS Idea generation Idea consolidation Idea evaluation

Collaboration- 23 © Minder Chen, Team Performance Model