English for emails English for emails I. Enríquez, PhD ; E. Garbey ,MA English Language TV students English for emails

stepclarkjr@hotmail.com English contest dianagr@infomed.sld.cu sandrabr@yahoo.es English contest

Make a cross to represent how much you agree or disagree 1.- You need the same language skills to write an email as you do to write a letter. 2.- if you can speak English well, you can write good emails. 3.- Accuracy is still very important when writing emails. 4.- If you need an answer straight away, it is better to use the phone than to send an email.

Just a brief message to tell u we arrived safe and sound. Safe & sound Safe & sound Hello Just a brief message to tell u we arrived safe and sound. Love, Dorothy

Match the words on the left with the Spanish definitions on the right. 1. Attachment 2. Deleted items 3. Drafts 4. Forward 5. Inbox 6. Outbox 7. Reply 8. Send/receive 9. Sent items 10. Subject a. Asunto b. Enviar/Recibir c. Respuesta d. Elementos enviados e. Enviar a f. Elementos Borrados g. Ficha de Salida h. Borrador i. Ficha de Entrada j. Anexo

Hints on email writing Subject line: It is short and gives information about the content of the message. Opening sentence: To explain the reason why you are writing. Formal: I'm writing to… Friendly and informal: Just a quick note to An advantage of emails is that they are quick and direct. Most emails have the following structure:

Hints on email writing Salutation: It can be formal or informal. Formal: Dear Mr, Mrs, Ms… Less formal: Dear Larry Informal: Hi/Hello Mary ( or just the name) Very informal: No salutation Main text or body: usually brief to explain the details of the message. Very often emails-especially those from English speakers - can contain a lot of acronyms and abbreviations.

Hints on email writing Conclusion: To tell the reader what kind of response, if any, you expect. Friendly ending, can be used in formal and informal emails: Looking forward to your reply. Informal ending to indicate a reply is necessary: Hope to hear from you soon.

Hints on email writing Close: Like the salutation, this can be formal or vey informal. Very formal: Yours sincerely Formal and informal (very commonly used): Regards/Best wishes Friendly, informal: Bye/All the Best/Best When writing to close colleagues: Name only (or initials)

Some useful and commonly used acronyms and abbreviations. & + : and/plus am: in the morning appt: appointment asap: as soon as possible at the mo: at the moment eg: for example ie: in other words

E-Mail abbreviations pls: please pm: in the afternoon Re: regarding/about wk: week yr: year/your Thx: thanks. Tia: Thanks in advance FAQ: Frequently asked questions CU: See you FYI: For your information

E-Mail abbreviations Rgds: Regards BTW: By the way Info: Information. Fwd: Forward, which means that you send the same email to another colleague. 2: To U: You RU: Are you REQ: Request, when you want someone to do something for you. ATB: You write this as a close, to wish someone well.

Exercises

to answer, to ask, to get in touch with, Match the vocabulary used in formal emails with the less formal vocabulary below. to answer, to ask, to get in touch with, to help, to need, OK, to put off, to be sorry, to set up, to tell

1. convenient = _____ 2. assistance = _____ 3. to inform = _____ 4. to reply = _____ 5. to regret = _____ 6. to contact = _____ 7. to postpone = _____ 8. to arrange = _____ 9. to enquire = _____ 10. to require = _____

1. convenient = ok 2. assistance = help 3. to inform = to tell 4. to reply = to answer 5. to regret = to be sorry 6. to contact = to get in touch with 7. to postpone = to put off 8. to arrange = to set up 9. to enquire = to ask 10. to require = to need

Complete the email with words from the list. 1. convenient 2. to inform 3. to reply 4. to contact 5. to postpone 6. to arrange 7. to enquire 8. to require

Dear Mr. Davis I'm writing to ____about your products. Our company has diversified . Apart from what we've traded, we now ___ products for the golfers. Could we ___ a meeting with your sales reps to ____us about your products? Next week would be ____for us. Please ____ my assistant, directly. Best regards, Zed Holland

Dear Mr Davis I'm writing to enquire about your products. Our company has diversified . Apart from what we've traded, we now require products for the golfers. Could we arrange a meeting with your sales reps to inform us about your products? Next week would be convenient for us. Please contact my assistant, directly. Best regards, Zed Holland

Complete the table with the phrases below a. I am sending you …, b. if you need any help, c. Please answer ASAP, d. Can you help? More Formal Would you be able to help…? Do not hesitate if you require further assistance I'd appreciate a reply asap. I am pleased to send… Less Formal

Complete the table with the phrases below a. I am sending you …, b. if you need any help, c. Please answer ASAP, d. Can you help? More Formal Would you be able to help…? Do not hesitate if you require further assistance I'd appreciate a reply asap. I am pleased to send… Less Formal 1 - d 2- b 3 - c 4 - a

Unscramble the words below and use them to complete the gaps *snde *antttmahce *apsa * eqyuirn *rqtseue Please answer _______________ Please send the price list in the _______ Your _____ is being processed. Can you ______ me …? Thank you for your _____

Unscramble the words below and use them to complete the gaps *send *attachment *asap * enquiry *request Please answer asap Please send the price list in the attachment 3. Your request is being processed. 4. Can you send me …? 5. Thank you for your enquiry.

Read the email below and: - find informal language - write the words the abbreviations stand for

Hi Mark! I'm coming over to Brighton 4 a conference in 2 wks & was wondering if U could sort out somewhere for me to stay? I don't have much information about hotels. Can you help me pls? Reply ASAP Best wishes Frank

Hi Mark! I'm coming over to Brighton for a conference in two weeks and I was wondering if you could sort out somewhere for me to stay? I do not have much information about hotels. Can you help me please? Reply as soon as possible. Best wishes, Frank

stepclarkjr@hotmail.com homework Write an email. Use the content learned stepclarkjr@hotmail.com homework

Use the notes below to write an email to a client to set up a meeting. Sat Second meeting to finalize terms and conditions next week Three possible times: Tuesday 15/4 9 a.m. Wednesday 16/4 any time Thursday 17/4 afternoon any time Need information on the conference schedules (booking ends tomorrow noon)

Now look at the client's diary and write a response. Monday: Tuesday: Meeting the executive board 9-11 am Wednesday: Visiting convention center all day Thursday: Meeting colleagues 10-12 am Friday: Saturday: Sunday: Camping with family and friends

Summary The lesson dealt with the language used for writing emails , and some of the common abbreviations and acronyms in emails