WEB USABILITY STUDIES AT RAMAPO COLLEGE’S GEORGE T. POTTER LIBRARY Christina Connor Katie Maricic Samantha Wittenberg VALE Assessment Fair Rutgers University, Scholarly Communications Center July 17, 2014

Potter Library Website: 2008

Internal Assessment Less clicks on the homepage meant a very deep site Patrons were confused by the titles of main categories Multiple clicks for important information

Addressing the Issues : A Web Group was created to strategize new organization, changes to content and appearance Membership included representation from various departments in the library Keeping Stakeholders in the Loop While organization and look of the site was being discussed by the smaller Web Group, content was divided among librarians for edits and updates Students and faculty were also consulted about content, language/descriptions used, and quick links

New Library Site Launched: 2010

Changes Implemented More information and quick links moved to homepage Multiple access points with close attention paid to descriptions Organized by user group not services

Moving Forward: 2014 Usability Testing

The Process 1.Internal Review Board approval 2.Consent forms 3.Selecting a recording method i.Testing the set up 4.Advertising and Implementation

What we learned about the process

Next Steps: Accessibility Testing

Next Steps Continue to perform web usability studies using new incoming students (Summer 2014) Survey Faculty (Fall 2014) Create functional Sandbox demo (Summer 2015) Continue with regular updates

THANK YOU FOR LISTENING. ENJOY MORE TIPS ON OUR HANDOUTS! Christina Connor Katie Maricic Samantha Wittenberg VALE Assessment Fair Rutgers University, Scholarly Communications Center July 17, 2014