May 18, 2001 Wayne E. Williams © 2001

May 18, 2001 Wayne E. Williams © 2001 What About Wayne?

May 18, 2001 Wayne E. Williams © 2001 What about Wayne Started in business at 12 years old Graduate of East Valley High School Get out of town Some night college, HBS program ’94-’96 Learning style – surround myself with smart people Non-linear thinker Forgiveness not Permission

May 18, 2001 Wayne E. Williams © 2001 What About Wayne Growth-minded Gregarious Name means “wagon maker,” builder Difficult to hide emotions Trusts firsts, validation later Listens with ears and eyes; communicates and applies the learned knowledge

May 18, 2001 Wayne E. Williams © 2001 What About Wayne Surround myself with good people Once target is reached, moves on Doesn’t live in the past, focuses on tomorrow Likes new technology because it forces me to learn something different More hobbies than time Will go to battle for my team, if they let me And….. Wife - Terina, Mitchell - 14, Spencer - 10, Shayla - 7

May 18, 2001 Wayne E. Williams © 2001 Being the CEO

May 18, 2001 Wayne E. Williams © 2001 The CEO Be a leader — Leaders are not appointed, they earn the right — Managers are appointed The leader must have a clear vision of the destination – the stops, the starts, and the refueling The leader must be able to communicate, motivate, and energize the troops – in growth and decline The leader must be able to formulate plans and strategies that lead to tactical deployment — Even when you don’t know 100%

May 18, 2001 Wayne E. Williams © 2001 The CEO The leader must posses a clear vision of what they want their ship to look like when they reach their destination The leader must gain the trust of the employees The leader must allow their employees to exercise the freedom they have within their charter to gain clear vision and accomplish goals Treat others the way you would want to be treated — Golden Rule — Servant Leadership

May 18, 2001 Wayne E. Williams © 2001 The Challenge as a Leader Break away from the status-quo Accept, embrace, and adopt change - don’t run away from it Technology automates the mundane and frees time to develop relationships Reinvest in your community, business, and people

May 18, 2001 Wayne E. Williams © 2001 The Philosophy Don’t let anybody say you can’t do it Appear bigger (more capable) than you are In The Face (ITF ) of your customers and people Dress for what you want to become, not what you are Identify where your top competitor plays and be there Have FUN while doing your work

May 18, 2001 Wayne E. Williams © 2001 What kind of Person will you be? Will you…. — Dig the well before you are thirsty? — Try to change the status quo? — Be a leader – make things happen! — Be a follower – things happen to! — Be a wonderer – wonder what happened!

May 18, 2001 Wayne E. Williams © 2001 Closing – Life Values Honesty: Say what you’ll do and do what you say! Character: Do good, sound good, and look good! Integrity: Over-perform and under-promise! Knowledge: Know our customers better than they know themselves! Image: Presentation! Presentation! Presentation!

May 18, 2001 Wayne E. Williams © 2001