Lync 2014 4/15/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning for PSTN Conferencing Lync Conference 2013 4/15/2017 MEET305 Planning for PSTN Conferencing Gareth Ireland Architect – Enterprise Communications Centre of Excellence Microsoft Corporation © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session Objectives Key Take Aways Lync 2014 4/15/2017 Session Objectives Understand the opportunity PSTN Conferencing with Lync 2013 presents to your organization. New features in Lync 2013 PSTN Conferencing Define Lync 2013 Conferencing Architecture Know the steps needed to effectively plan for Lync PSTN Conferencing Key Take Aways PSTN Conferencing with Lync 2013 can save your organization $$$ by reducing ACP service provider costs. Understand the new features in Lync 2013 PSTN Conferencing Best practices for planning and scaling Lync PSTN Conferencing © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2014 4/15/2017 Agenda Review the Business Value Proposition of PSTN Conferencing with Lync New features in Lync PSTN Conferencing Conferencing Architecture Dial in Conferencing Dial out Conferencing Planning for Lync PSTN Conferencing © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Mission and Goals Mission Move 85% of your ACP calls on premise Goals Provide all the features needed to handle small/mid-size meetings Make join simpler and more reliable Provide a best in class UX on both the PSTN, Mobile and Client side Support larger meetings (up to 1000 users) Non Goals Move all meetings to ACP: large meetings which require operator assistance will remain on ACPs

Meeting Types (from Gartner report) Lync 2013 85 % Reservation less calling, usually 25 or fewer participants, weekly staff, 1-2 hrs, usually w/web attached, intl. participation by company. 85%) <10% Operator assisted calls with roll call, polling etc., 25-100 participants. Biweekly/monthly, <10% of calls. Web attached. Managed event and externally focused calls (IR) with transcription, high touch, max features, large audiences. 100+ participants. Maybe quarterly. Web attached. Our target Will stay on ACPs

Conferencing/ Meetings continuum # of participants & cost per meeting organizer today Spontaneous Scheduled P2P conversations Multiparty conversations, sharing content Meetings (by any name), interactive, training, collaboration Private Auditorium (All Hands) Public Auditorium (External, Marketing, eLearning) Managed events, virtual tradeshow 1-to-1 Few-to-few (<25) Few-to-few (<250) One/few-to-many (250s-1000s) Controlled access (10s-1000s) Open, registration based or controlled access One/few-to-many (10s-1000s) Among internal or federated contacts Among internal or federated contacts Mix of internal/ external, anonymous attendees (no anonymous attendees) Internal audiences, authenticated attendees Mix of internal/ external, anonymous attendees Variable by event type Low Medium High Very high Scenario Interaction model Participant mix Structure Lync Meeting (conferencing)

Lync Capabilities Deliver Value Capability Lync Online Lync Server Reduce Travel Expenses 4 Improve End User Productivity Up to 30 min/day Complete Projects Faster By 10%-20% Shorten Sales Cycle Up to 20% Resolve customers Issues Faster Up to 50% Attract and Retain Employees Varies by customers Save 5%-30% Reduce Audio Conferencing Charges 4 Save 30%-95% Reduce Telephony Charges 4 Save 50%-70% Reduce Cost of Communications Systems 4 Save 40%-60% Lower Real Estate and Facilities Costs 4 Save 15%-30% Reduce IT Admin, Migration Costs 4 Reduce costs through converged communications Reduce travel via A/V/W conferencing Yes Reduce audio conferencing service charges Partial Reduce PSTN calling charges via VoIP Retire separate PBX systems (some or all) Shared workplace, home and mobile communications support  Partial HYBRID ON-PREMISES ONLINE Drive adoption through ease of use and Microsoft Office Instant messaging and presence in Office and SharePoint Yes Click to communicate, seamless escalation Yes 1 Ad hoc A/V/W conferencing (inter-organization) Partial Click to call via VoIP Skills-based people search in Lync client Yes 2 1 Except PSTN calling 2 With SharePoint on-premises Deployment, migration, interoperability, extensibility Embed communications in LOB applications Yes 3 Yes Embed communications in Server applications   Integration with on-premises room video systems Integration of voice capabilities Partial Consolidate management of communications functions 3 client only 4 savings amounts based on actual customers. www.microsoft.com/casestudies

What is new in Lync PSTN Conferencing? 4/15/2017 What is new in Lync PSTN Conferencing? © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

New Features Non-EV enabled organizer support No more need for static routes Honors policy for organizer also when not enabled for enterprise voice Mobile Client Support Join directly from the Mobile Lync Client Android, iPhone, iPad and Windows Phone support PSTN or VOIP Meeting Content for iPad support

Conference dial-out for non-EV users Lync Conference 2013 4/15/2017 Conference dial-out for non-EV users Anonymous participants have always used the organizer’s policy. New conference policy setting allows authenticated-but-non-enterprise-voice users to dial out using the organizer’s policy. Eliminates need for workaround: Unnecessarily enabling users for enterprise voice Creating a static route directing outbound calls to a mediation server. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Feature Comparison Feature Sets OCS 2007 R2 Lync Server 2010 Participant Passcode Leader Passcode (Corp User PIN) Music on Hold (not apply to corporate user) Multiple access numbers with multiple languages and Toll free support Entry/Exit Announcement (Tone only) (Tone or Name) Scheduled Meeting Reservation-less Meeting Mute/Un-mute Notification DTMF in-meeting control x Announce late participants/Recorded name Operator/Moderator Assisted Conference Reference code (Billing) Silent mode Partial (Live Meeting Console) Roll Call Partial (Roster)

DTMF Commands End user discoverable Commands Admin customizable *1 - Automated help *3 - Private roll-call *6 - Mute/unmute self *7 - Lock/unlock (leaders only) *4 - Toggle silent mode (leaders only) *9 - Entry/exit announcements on/off (leaders only) *8 - Open lobby (leaders only) Admin customizable Each command can be configured as * / # + 0-9 Each command can be disabled (unset key mapping) End user discoverable Shown on the Dial-in Conferencing webpage Discoverable in conference by issuing help command

Entry/Exit Announcements Entry/exit announcements with names Announcements are made when participants join & leave Batching reduces # of announcements Anonymous PSTN users record name Authenticated users’ names are announced by text-to-speech (TTS) Can skip name recording, join as “unknown participant” by pressing #

Leverage Lync 2013 PIN Simplifications Make join easier New default policy for PIN to never expire. Default on. Increase awareness Dial in page is made more discoverable PowerShell scripts for admins to send mail to users whose PIN is about to expire

Multi-language Support Dial-in experience Language is taken from the contact object IVR offers users the choice of languages found on the CO In meeting experience Personal announcements (played by PVA) In the language which the caller had at dial-in time Global announcements (CAS, GVA) Announcements are played to all users grouped by language Dial-out The person being dialed out to gets the language of the person dialing out If the language of the user can’t be matched, the closest language is used (ex: FR-CA -> FR-FR)

Dial-in Audio Conferencing Architecture

Audio Conferencing Architecture Front End Server Web Components (IIS) Focus Join Launcher Focus Factory Lync Web Client Server IM Conferencing Server Dial-in Conferencing Page Backend SQL DB Server Web Conferencing Server Conferencing Database App Sharing Conferencing Server Conference Announcement Service Conference Auto Attendant Personal Virtual Assistant AV MCU Group Virtual Assistant Machine Boundary Process Boundary Web Application Audio Conferencing

PSTN Conferencing Service Components Conferencing Auto Attendant (CAA) Handles the IVR for the user join flow Joins the user to the conference Plays music if conference hasn’t been activated Personal Virtual Assistant (PVA) Handles prompts played only to a user in their language (you have been muted/unmuted, help, lobby notifications, roll call) Group Virtual Assistant (GVA) Handles prompts played to ALL users in the conference in their language (Entry/Exit Announcements)

Multi-language Support Voice Applications Caller 1 joins and requests English Conference Announcement Service English Group Virtual Assistant (C1/C2) Caller 2 joins and requests English Group Virtual Assistant Personal Virtual Assistant (C1) Personal Virtual Assistant (C2) French Caller 3 joins and requests French Group Virtual Assistant (C3) Personal Virtual Assistant (C3)

Dial-in Join Pool01 Pool02 Access number(s) bound to CAA Pool Front End Server External Caller 4. Conference URI lookup via conference ID 2. Inbound Routing Conferencing Attendant (CAA) PSTN 5. C3P join conference on behalf of caller 1. Incoming Setup Pool02 3. Prompt for Conference ID Front End Server Focus Mediation Server Conferencing Announcement Service (CAS) 6. C3P AVMCU transfer 8. Dial out INVITE with Replaces Access number(s) bound to CAA Pool Conference Hosted on Organizers Pool G.711 PSTN inbound G.722 default from AVMCU 7. User-specific CAS joins AV MCU Conference Attendees SIP Media C3P

Conference IDs Click-to-join Alphanumeric ID Dial-in Numeric ID TechReady 16 4/15/2017 Conference IDs Click-to-join Alphanumeric ID Default is same ID per meeting - ‘reservationless’ Modify by invite or by policy (EnableAssignedConferenceType) Dial-in Numeric ID <housekeeping digit (1 digit)><conference directory (usually 1-2 digits)><conference number (variable number of digits><check digit (1 digit)> Conference directories and do I need more than 1 Map alphanumeric (correlate with conference SIP URI) to Numeric Create one per 999 user on a pool to limit size Do this at the beginning of your deployment © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Join Experience Settings Settings related to the join experience Default meeting policy (set by admin, can be changed by user) Lobby bypass for PSTN users (set by user)  Meeting policy   Phone, Anonymous Phone auth’d with ph# + PIN  Invited Not Invited Organizer only (Locked) Lobby (MoH) (MoH) unless organizer People I Invite Lobby (MoH), unless PSTN lobby bypass turned on IN People from my Company IN, unless PSTN lobby bypass turned off Everyone IN, unless no authenticated users are in Recommended default. Also gives a constant conference ID, i.e. Closest Experience to ACP.

Dial-out Audio Conferencing

Dial-out Scenarios Pool01 Front End Server Focus External Caller 1. Dial out to PSTN Pool01 Front End Server Mediation Server Focus External Caller PSTN Conferencing Announcement Service (CAS) PBX Phone User-specific CAS joins 3. Dial out or Join from PBX Reverse Proxy AV MCU 2. Call-via-Work Lync Mobile Conference Attendees Edge Server External Client Signaling Media

Dial-out Configurations TechReady 16 4/15/2017 Dial-out Configurations Anonymous Conferencing Policy AllowAnonymousUser sToDialOut Lync 2010 Applies to Organizer Mobile Non EV Conferencing Policy AllowNonEnterpriseVoic eUsersToDialOut Lync 2013 Applies to Organizer Organizers Voice Policy Mobility Policy EnableOutsideVoice Call via Work Lync 2010 CU4 Applies to User * If Organizer is not EV enabled they need either a voice policy applied (powershell) or voice policy needs to be defined at the site or global level © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conference Dial out for non-voice enabled users

Planning for Conferencing Lync 2014 4/15/2017 Planning for Conferencing © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conferencing Planning Flow Lync Conference 2013 4/15/2017 Conferencing Planning Flow Planning for Conferencing Enable Web Conferencing? Enable AV Conferencing? Enable PSTN Dial-In? Enable External Users? Enable Resiliency? Create Simple URL? Deploy: Edge Server: Allows external IM, presence, conferencing, audio/video and optionally enable federation with other Lync server or OC2007R2 and XMPP federation Reverse Proxy: Needed for Lync to publish resources available on the internal network. Enables conference join etc. Director (Optional): Pre-authenticates requests and routes it to users’ FE server or pool Dial-in URL: Only one URL for org Admin URL: Only one URL for org Meet URL: Can define global or site level URLs Update meeting policy to: Disable A/V conferencing Disable only Video Allow only a few users to use A/V Enable Conferencing on FE pool Update meeting policy to disable app sharing or change session default BW Enable Office Web Apps Server integration Plan and deploy PSTN termination Plan dial-in access numbers Enable PSTN dial-in conferencing HA requires EE pool with a loadbalancer to distribute load DR requires paired pools in 2 separate geographic regions © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Typical Conferencing Topology Lync Conference 2013 4/15/2017 Typical Conferencing Topology Central Site 1 - Enterprise Edition contoso.com CA/DNS WAC Server Farm FileShare DNS Load Balancing System Center Operations Manager Monitoring and Archiving Databases Front End Pool SQL Back End Server CMS Server A single forest, single domain Active Directory structure A single domain controller with Domain Name System (DNS) and an Enterprise Root certification authority (CA) An Enterprise Edition Front End pool consisting of: Three Front End Servers Collocated Mediation Server and A/V Conferencing Server on the Front End Servers or a separate pool for better scale A SQL Server-based Back End Server in a pool and a Central Management store Monitoring and Archiving Servers (optional) WAC and Fileshare to support data collaboration scenarios © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conferencing Access WAN PSTN Lync Conference 2013 4/15/2017 Conferencing Access Branch A Branch Office Central Site 1 - Enterprise Edition contoso.com CA/DNS Edge Server Pool Pool HTTP reverse proxy Exchange UM Server WAC Server Farm Survivable Branch Appliance FileShare/DFS DNS Load Balancing WAN System Center Operations Manager Monitoring and Archiving Databases PSTN Front End Pool SQL Back End Server CMS Server SIP Trunking Adding following roles to the topology for enhancing access Edge Server Pool Sip trunking for enterprise voice Exchange UM Survivable Branch Appliance © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning for HADR Topology considerations for HA Lync Conference 2013 4/15/2017 Planning for HADR Topology considerations for HA Topology considerations for DR At least three front end servers in an Enterprise Edition pool Load balancer to route traffic to front ends If a server running a certain role fails, the other servers in the pool running the same role take the load of that server (applies to front end servers, edge servers and mediation servers) Deploy pairs of front end pools across two geographically dispersed sites Both sites active, and the Lync Server Backup Service provides real-time data replication to keep the pools synchronized. Backup Service is installed on a front end pool when a pool is paired with another front end pool © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning for DR Data Center 1 Data Center 2 Front End 1 Front End 2 Replicate Replicate Front End 1 Front End 2 Front End 3 Front End 1 Front End 2 Front End 3 Backup Backup Pool 1 Backup DB Pool 2 Backup DB Inter-pool Backup Pool 1 Content Share Inter-pool Backup Pool 2 Content Share Pool 1 Pool 2 Data Center 1 Data Center 2

Planning for Dial-in Conferencing Lync Conference 2013 4/15/2017 Planning for Dial-in Conferencing © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

PSTN Dial-in Planning Considerations Lync Conference 2013 4/15/2017 PSTN Dial-in Planning Considerations Mediation Server Front End Pool PSTN Gateway PSTN Conf Service AV Conf Service Focus Plan additional DID numbers and PSTN trunk capacity Configure dial plans Deploy PSTN Gateway or configure SIP trunking Configure access numbers globally or per site Configure DTMF commands globally or per site Configure PIN Security Enable user for dial-in conferencing Populate unique phone numbers for users Generate PIN and send welcome email via PS script © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Dial-in Region Considerations Lync Conference 2013 4/15/2017 Dial-in Region Considerations Dial Plan Access Number Has One Display Name Pool Primary Language (one) Secondary Language (up to 4) Region (multiple) Region Access Number Can have Multiple Create Geographical Regions with multiple languages Use clearly recognizable region names Prioritize (order) access numbers within a region Set-CsDialInConferencingAccessNumber © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conference Directories Conference Directory converts between Alpha and Numeric IDs Format <housekeeping digit (1 digit)> <conference directory (usually 1-2 digits)> <conference number (variable number of digits> <check digit (1 digit)> Best Practices Recommend 1 conf directory for every 999 users in the pool Default 1 per pool Do this at the beginning of your deployment

Lync 2014 4/15/2017 Scoping CAAs to Site You can create CAA numbers and scope them to site if you wish however this is not exposed in the Control Panel UI You must create the CAA from scratch using the –scopetosite parameter or change it after the fact using the set- csdialinconferencing cmdlet with the –scopetosite flag You don’t pick a site to scope it to, the CAA is scoped to the site where you have homed the contact object Once there are CAA contacts present at the site level the Outlook addin will ignore any additional numbers that are located at the global level. Make sure you know what you are doing before you use this option © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning for Capacity Lync Conference 2013 4/15/2017 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Capacity Management Model Lync Conference 2013 4/15/2017 Capacity Management Model Capacity Planning Guide http://technet.microsoft.com/en-us/library/gg399017.aspx Bandwidth Calculator http://www.microsoft.com/en-us/download/details.aspx?id=19011 Planning Tool http://www.microsoft.com/en-us/download/details.aspx?id=36823 Capacity Calculator http://www.microsoft.com/en-us/download/details.aspx?id=36828 Stress and Performance Tool http://technet.microsoft.com/en-us/library/jj945609.aspx Monitor & Maintain Model Usage & Bandwidth Rollout Use Planning Tools Test, Pilot & Optimize © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conferencing User Model Lync Conference 2013 4/15/2017 Conferencing User Model Client distribution per meeting type Scheduled (60%): 65% Lync 2013, 5% LWA, 30% earlier clients Ad-Hoc (40%): 70% Lync 2013, 30% earlier clients 5% of users in conferences during working hours 80K Pool = 4K users in conferences simultaneously “Busy Hour” – 75% of a 8-day’s conferences happen in 4 hours Meeting Participant Distribution 50% users internal & authenticated; 25% remote & authenticated; 15% anonymous; 10% federated 85% meetings 4 users, 10% meetings 6 users, 5% meetings 11 users, 1 large meeting 250 users Media Mix Audio: 15% dial-in, 75% VoIP, 10% no audio Video: 20% have video Collab: 50% have app sharing, 50% have IM, 20% have data collab, 15% add shared notes © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Recommended Hardware Server Role Maximum number of users supported Lync Conference 2013 4/15/2017 Recommended Hardware Server Role Maximum number of users supported Front end pool with 12 front end servers and one backend server or a mirrored pair of back end servers 80,000 unique users Supported max meeting size in a shared pool: 250 users (3,750 other users participating in smaller conferences) To ensure successful collaborative experience of meeting size > 250 it is recommended to have a dedicated pool to host such meetings The best practice is to create a special user account in this pool to be used only to host large meetings Note: It is not necessary to have dedicated File Share, Office Web Apps Server and Monitoring Server One Front End Server 6,660 (1,000 concurrent A/V conference users) One Edge Server 12,000 concurrent remote users Mediation Server Depends on collocated or standalone mediation server One Office Web Apps Server 1,000 concurrent users Tested hardware: 64-bit dual processor, hex-core, 2.26 gigahertz (GHz) or higher, 32 GB RAM 8 or more 10,000-RPM hard disk drives with at least 72 GB free disk space. Two of the disks should use RAID 1, and six should use RAID 10. 1 dual-port network adapter, 1 Gbps or higher (2 recommended, which requires teaming with a single MAC address and single IP address) © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Conferencing Bandwidth Guidance Lync Conference 2013 4/15/2017 Conferencing Bandwidth Guidance No change to audio and app sharing bandwidth in 2013 Know your network topology, typical usage patterns and utilization of existing infrastructure Think about all possible directions for the traffic (meeting homed in organizer’s pool) Consider external users to edge traffic, AV conf service to PSTN traffic, branch office WAN traffic and the remainder of your internal network Controls to use: Quality of Service (QoS), Call Admission Control (CAC), User Policies, Media Configuration Media Typical Codec Typical Stream Bandwidth (Kbps) Maximum Stream Bandwidth without FEC (Kbps) Audio G.722 46.1 100.6 Siren 25.5 52.6 Audio (PSTN) G.711 64.8 97 Main Video Receive H.264 and/or RTVideo 260 8015 Main Video Send 270 Panoramic Video Receive 190 2010 (for max resolution 1920X288) Panoramic Video Send 2515 App Sharing RDP 70 kbps – 2 Mbps ~10Mbps Collab and App Sharing Capacity Planning http://technet.microsoft.com/en-us/library/gg425781(v=ocs.14).aspx Network Bandwidth Requirements for Media Traffic http://technet.microsoft.com/en-us/library/jj688118%28v=ocs.15%29.aspx © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Go do.. Lync Conference 2013 4/15/2017 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Transition from Traditional ACPs Lync Conference 2013 4/15/2017 Transition from Traditional ACPs Dial-in from mobile Best experience is Client or Device join! Dial-out through client is easier than dial-in DTMF (Set-CsDialinConferencingDtmfConfiguration) Announcements (Set-CsDialinConferencingConfiguration) PSTN bypass lobby (Set-CsMeetingConfiguration) No Anonymous meetings (DesignateAsPresenter) Authentication – Conference ID & PIN; need Line URI Managed Rollout (Set-CsPinSendCAWelcomeMail) Adoption Plan (use RASK http://aka.ms/lyncrask ) © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Plan, Pilot, Deploy 1 2 3 4 Plan Build Dial-In Manage Run Lync Conference 2013 4/15/2017 Plan, Pilot, Deploy 1 2 3 4 Plan Build Dial-In Manage Run Topology, Servers, Certs, Clients Simple URLs Dial-in and Admin URLs: One URL for org Meet URL: Define global; site level URLs optional WAC, Edge, Monitoring & Archiving Enable Conferencing Update/create conferencing policies as you require Customize configurations as you require Capacity Planning Pool, Server Roles, Resiliency Geographical Considerations Central site(s)/Locations Infrastructure Dependencies Firewall, Gateway/SBC, HLBs, etc Network Planning Plan and deploy PSTN integration Plan dial-in access numbers Build Dial Plans Enable PSTN dial-in conferencing Pilot Drive Adoption Monitor Health Maintain Quality Repeat! © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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4/15/2017 7:46 AM © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.