Change in Public Service: The partnership is now an imperative. Information sharing is mandated. This results in the emergence of infrastructure. Prof.

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Presentation transcript:

Change in Public Service: The partnership is now an imperative. Information sharing is mandated. This results in the emergence of infrastructure. Prof. Mike Martin Centre for Social and Business Informatics University of Newcastle upon Tyne, England

Local Authority Department A The Local Authority experience:

Local Authority Department A New guidance & targets Department B Department C Department D Sub-Regions, Regions Demands on systems, resources and practice The Local Authority experience:

Change in Public Service: It is not a simple project. It involves sense-making at the political, corporate, practitioner and client levels. It involves reshaping technologies and products.

Hardware The Hub New channels and media Recognising & naming Index Switch Marshalling & dispatching Finding & accessing Portal Single Authority Front office Back office Middleware Applications Database

New channels and media Finding & accessing Recognising & naming The Hub Switch Index Marshalling & dispatching Portal Partnership Publication & collaboration space. Agency systems with local records.

New channels and media Finding & accessing Recognising & naming The Hub Switch Index Marshalling & dispatching Portal Smart cards? Publication & collaboration space. Agency systems with local records. Acceptance Networks Identity Tokens Brand Applications Mobile Data

Joining up at the regional and national levels Federation services Workflow crossing local partnership boundaries Choice, mobility and ubiquity. Identity and consent across boundaries of established trust

Hubs, spokes

Building networks of hierarchies and hierarchies of networks... and axles: Hubs, spokes

Structures like this are not designed in a top down way. …both real and virtual. and axles: Hubs, spokes Building networks of hierarchies and hierarchies of networks...

Trusted Shared Services. Identity, Consent, GIS Support… Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Existing and new Local Authority applications New shared applications Local Authority Hub National GRID for Learning, SuperJANET CJS Voluntary & Community Organisations Business/ Individual Public Access Central Government NHS Gateway

Trusted Shared Services. Identity, Consent, GIS Support… Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Existing and new Local Authority applications New shared applications Local Authority Hub National GRID for Learning, SuperJANET CJS Voluntary & Community Organisations Business/ Individual Public Access Central Government NHS Gateway Partnership Hubs Partnership Network Architecture

Trusted Shared Services. Identity, Consent, GIS Support… Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Existing and new Local Authority applications New shared applications Local Authority Hub National GRID for Learning, SuperJANET CJS Voluntary & Community Organisations Business/ Individual Public Access Central Government NHS Gateway Partnership Hubs We are no longer “e-enabling” services and deploying partnership hubs… …we are creating public service infrastructure.