Case Management and Transitions Panel Panelists: Muriel Schonbachler, RN, BSN, CCM, CHFN CHF Care Navigator Providence Little Company of Mary Hospital, Torrance Elizabeth (Liz) Miller, RN, MSN Vice President of Care Management White Memorial Medical Center Diana Retome, RN Manager of Long Term Care Kaiser Permanente, Orange County Moderato r: Gavin Ward, Certified Fellow in Readmission Prevention Regional Director of Strategy and Partnerships 24Hr HomeCare October 16th, 2014

Muriel Schonbachler, RN, BSN, CCM, CHFN CHF Care Navigator Providence Little Company of Mary Hospital, Torrance Bachelors of Science in Nursing at University of Phoenix, Torrance, Ca. Nurse for 33+ years in Acute Care, Critical care Nurse, CCRN for 29 years. House supervision, home health supervision. Inpatient case management, CCM certification. Nurse manager of a cardiac step down unit. CHFN, Certified Heart failure Nurse, developed a CHF program following evidenced guidelines to care of our Heart Failure population. Developed and lead a CHF support group for community for last 4 years. Lead Team for reducing readmissions for all inpatient moving through continuum. Born, raised and Live in Sunny California, and Love It!!

Elizabeth (Liz) Miller, RN, MSN Vice President of Care Management White Memorial Medical Center, Los Angeles Currently Vice President of Care Management at White Memorial Medical Center, Care Managers, Social Workers, and the hospital based clinics Formerly Director of Healthcare Services at Brown and Toland in San Francisco, a large medical IPA, serving San Francisco and the East Bay. Responsible for CM, UM, Population Health Management and Quality Management Over 20 years in managed medical groups, IPA, staff model, clinics and a nursing association Clinical background, Cardiovascular Critical Care Transplant, Critical Care Educator She roots for the SF Giants!

Diana Retome, RN Manager of Long Term Care Kaiser Permanente-Orange County Over 30 Years of Experience in the Medical World, including Medical Surgical, Intensive Care, Home Health, and Long Term Care Nursing Experience includes serving at Victory Memorial (Medical Floor, 1 Year), Los Angeles County (ICU, 17 years) Served in Case Management and Home Health for Downey Regional Medical Center for 7 years Currently serving as the Administrator of the Long Term Care Department for Kaiser Permanente in Orange County, where she started as an Extended Care Coordinator in 2002

Gavin Ward, Certified Fellow in Readmission Prevention Regional Director of Strategy 24Hr HomeCare-California (Arizona- Dec. ‘14) Bachelor of Arts in Communication Studies at Westmont College in Santa Barbara, CA Certified Fellow in Readmission Prevention by the National Readmission Prevention Collaborative Pioneered 1 st office and helped expand non-medical division of Maxim Healthcare Services known as Maxim Companion Services Specialize in strategic partnership formation with federal and local organizations including acute, post-acute, in-home, and managed care organizations Currently serving as Regional Director of Strategy & 24Hr HomeCare, a professional caregiving organization in California and Arizona ranked #24 by Forbes Magazine as one of America’s Most Promising Companies Spearheading current Study with 2 nd largest managed care group in California Targeting CHF Patients discharging directly home, with the goal of reducing readmission rate from 22% to below digits.

Muriel Schonbachler, RN, BSN, CCM, CHFN CHF Care Navigator Providence Little Company of Mary Hospital, Torrance Elizabeth (Liz) Miller, RN, MSN Vice President of Care Management White Memorial Medical Center, Los Angeles Diana Retome, RN Manager of Long Term Care Kaiser Permanente-Orange County Gavin Ward, Certified Fellow in Readmission Prevention Regional Director of Strategy and Partnerships 24Hr HomeCare