TEAM 5 Operations Management Staffing Johanna Kallio Patrik Louko Maija Nurmi Juha Perälampi

Agenda Organizational structure Job descriptions Job enrichment regional manager facility manager assistant facility manager Job enrichment Conclusion

Organizational Chart

Regional Organization

Personnel Needs Title Regional Manager 4 Facility Manager 100 Assistant Facility Manager 600 Total Personnel Needs 704

Regional Manager Responsibilities Co-operates with other regional managers Reports to the country VP Supervises facility managers Manages the regional budget Organizes area development/activities

Regional Manager Requirements Bachelor’s degree 5+ years of experience in management positions Knowledge of logistics and marketing would be considered as an advantage Excellent communication and interpersonal skills

Regional Manager Requirements Fluent in English and Finnish Willingness to travel Ability to work under pressure Good computer skills Flexibility and commitment to the corporate vision

Facility Manager Responsibilities Implements strategies created by upper management Reports to regional manager Evaluates outsourcing needs

Facility Manager Responsibilities Supervises the work of subordinates Organizes and maintains public relations at the local level Controls quality and compliance to corporate standards at the facility

Facility Manager Requirements Bachelor’s degree Emphasis on prior work experience Knowledge of the service industry Fluent Finnish, moderate skills in English Ability to work individually and in a team

Assistant Facility Manager Responsibilities Reports daily to facility manager Available on site 24h Oversees quality of franchisees Handles all the emergency situations Takes care of maintenance and repairs

Assistant Facility Manager Requirements Polytechnic Some previous work experience in services Technical and computer skills Fluent Finnish and moderate skills in English Self-motivation and ambition

Job Enrichment Work performed in three shifts Activities to promote team spirit “Facility of the Year” Possibility to advance through corporate training programs

Conclusion Middle management is divided into three different job levels Regional Manager (4) Facility Manager (100) Assistant Facility Manager (600) Middle managers are responsible for day to day operations and decision making at the local level

Conclusion Increased motivation and work ethic through job enrichment