© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Vendor Communication Conference Process Improvements EJF /AOTS, CO Access, Ask Yourself

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Dips for VIPS 2

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Dips for VIPS – Enhancement Suggestion 3

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. EJF/AOTS-CR Process discussions/forums ongoing with EJF and AOTS SMEs – in progress –Subject: EJF Action Item Report Tracking Review When: Occurs the first Wednesday of every 1 month effective 4/6/2011 until 3/24/2012 from 2:00 PM to 3:00 PM GMT (Standard) / GMT (Daylight). Where: Conference bridge pc Mike Mores – MEI/OTV Process support Dawn Pate - EJF application support Doug Hoenig – GNFO Process Support Yolanda Maksymiw AOTS-CR process/application support 4

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. EJF/AOTS-CR Documentation revisions – Removed outdated documents and corrected documentation to better match the web-based application CTI (Category, Type, Item) simplification Currently have ~ 1,000, hoping to simplify to ~ 150 with more specific views for vendors Application migration from web-based version – under investigation Potential Integration Between EJF/AOTS – under investigation Dependent on outcomes from GNFO change management initiatives 5

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Central Office Access New system being deployed by GNFO in the next days will impact the process EARS (Electronic Access Request System) Online system for the 3081 form submissions Roy Howser’s team will be working with GNFO to get Vendor SPOCs access to the online system Firewalled intranet access and ATTUID/AT&T Global Logons will be required 6

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Central Office Access GES team is developing background process for validations of OTV personnel Will require a SPOC for each vendor Will require tightening up the assignment information Will require regular validation by vendor SPOC and NP&E representative Roy Howser’s team on point for the development of the DB that will support this validation process Tom Weber also supporting the overall process work with GNFO and CRE All process/system changes will need GNFO/CRE approval due to audit risks 7