Our emotional response to economic crisis: Will you thrive or survive? Sarah Speers JCA Occupational Psychologists

2 Content Where do emotions come from? Thrive or Survive? Do you Thrive or Survive? –Attitudes –Feelings –Actions Surviving at a team and organisational level Questions

3 A people development business enabling clients to get the best out of people in a sustainable way

4 ‘ie’ where do emotions come from? A ctivator P attern match E motion T hought

Thrive or Survive?

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7 Do you THRIVE or just SURVIVE?

8 JCA Framework

9 Survival mode at an ‘attitudinal’ level How easily do you fall out of each box?

10 the four life positions YOU ARE OK I AM OK Healthy YOU ARE NOT OK I AM NOT OK Submissive StuckCritical

11 Survival mode at a ‘feeling’ level How much do we own up to ourselves and others?

12 Openness When you are not open you: Alter the story Are guarded and hidden Talk at a task/superficial level (ignore or avoid emotions) Unaware or unreceptive When you are open you: Speak your truth Acknowledge and express feelings and emotions Share how you are in the moment Consider the possibility ‘if only 1% were true’

13 Survival mode at an ‘actions’ level How self-responsible are we?

14 Choice When you are not exercising choice you: Blame others or circumstances Are ambivalent Are rigid or close minded (defensive) Dismiss (e.g. ‘this is not me’) When you are exercising choice you: Accept accountability Feel empowered See your options and are open to change Choose to be open and seek to understand

15 JCA Framework

Survival mode at a team and organisational level

17 Life Positions Conflict between dept Sales people within team Hungry birds syndrome Blame, cover back culture Different agendas Set up rival co’s Go through motions Lacks energy No aim or goals Committee meetings They are not OK Olympic teams SAS team F1 team Round world yacht crews They are OK We are OK We are Not OK Compromise Lack of confidence Abdication Lack of decision making Self regard Other regard

18 Life Positions Critical (Culture of blame, unethical, disrespect, burnout, lie to customers, short termist e.g. sales) Hopeless (e.g. CSA, declining industries, resigned, survival mode) You are not OK Healthy (Company is positive, energy, values customers, staff etc) You are OK I am OK I am Not OK Submissive (Helping professions, NHS, Teaching. Undersupported, low recognition ) Self value Valuing others

19 Energetic Adult Honest Acknowledging Cooperative Friendly Alive Self determined Self aware Significant Competent Likeable Participation Freedom Openness Recognition Empowerment Humanity in the organisation Individuals feel: Relationships are: Organisation’s culture is:

"It is the really inspirational Leaders who stand out in a crisis...emotional intelligence is a big plus in hard times" Sir John Egan (2002), past CEO of Jaguar & BAA Writing in the Director

Our emotional response to economic crisis: Will you thrive or survive? Sarah Speers JCA Occupational Psychologists