1 Supervisory Challenges of the 21st Century Global Competitiveness Overcoming Parochialism : Seeing things solely through one’s own eyes and within one’s own perspectives; believing that what we do is best. Understanding Cultural Environments : The values, customs, and laws of other countries. Hofstede’s Cultural Variables : Helps define the differences between national cultures.

2 Supervisory Challenges of the 21st Century Technology Enhancements Technology is any high-tech equipment, tools, or operating methods that are designed to make work more efficient. In many organizations it has helped many companies in today’s marketplace create and maintain a competitive edge.

3 Supervisory Challenges of the 21st Century Workforce Diversity The composition of the workforce to include males, females, whites, blacks, Hispanics, Asians, Native Americans, the disabled, homosexuals, heterosexuals, the elderly, and so on.

4 Workforce Diversity Distinct Age Groupings Mature Workers: A group of workers born prior to 1946 who are security oriented and have a committed work ethic. Baby-boomers : The largest group, they are regarded as the career climbers - Mature workers view them as unrealistic and workaholics. Baby-busters : Less committed, less rule-bound, and more into self-gratification and intolerant of baby- boomers. Viewed as selfish and uncooperative.

5 Changing How Business Operates Downsizing : A reduction in the workforce and reshaping of operations to create lean and mean organizations. Total Quality Management : A philosophy of management that is driven by customer needs and expectations. (Deming)

6 Changing How Business Operates TQM n Focus on the Customer n Continuous Improvement n Improve Quality n Measure Accurately n Involve Employees

7 Changing How Business Operates Reengineering n A radical or quantum change that occurs when most of the work being done in an organization is evaluated, and then altered. n Reengineering requires organizational members to rethink what work should be done, and how to best implement these decisions.

8 Changing How Business Operates Reengineering vs TQM How do they differ? What is the impact on supervisors?

9 Thriving on Chaos Tomorrow’s successful supervisor will be the one who has learned to thrive on chaos. They will confront an environment in which change is taking place at unprecedented rate and their effectiveness will depend on their ability to adapt. Their ability to recognize change and to change themselves.

10 Social Responsibility An obligation organizations have to pursue long-term goals that are good for society. Social Obligation : Is fulfilled when an organization meets its economic and legal responsibilities. Social Responsiveness : An attempt to do those things that make society better and not to do those things that could make it worse.

11 Ethics Rules or principles that define right and wrong conduct. Code of Ethics A formal document that states an organization’s primary values and the ethical rules it expects employees to follow.