Organization Overview and Strategy Mike Butler, President, Operations and Services.

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Presentation transcript:

Organization Overview and Strategy Mike Butler, President, Operations and Services

Measuring Success Yesterday & Tomorrow Providence Health & Services | 2014 GOVERNANCE CONFERENCE

Our Mission to Our Communities $951m %

Our People & Our Mission 92% 2013 Top Two Box

Our People & Our Promise 72% 82% 2013 Top Two Box

Our People & Their Voice 10% 2013 Norm

Our Leaders & Their Commitment 7% 2013 Norm

Our Patients & Our Quality O/E Ratio

Our Patients & Our Service 3.0% 2013 Combined

Our Epic , 2400, MonthsPractices Hospitals

Our Financial Performance -85%, $975m, NOI Budget EBIDTADays Cash

Our Changing Market & Share 2013

Measuring What Matters Providence Health & Services | 2014 GOVERNANCE CONFERENCE Aligning Our Success Measures Mission & values Strategic outcome & pillars Operating model Industry transformation Core leaders Metric drive Drive competitive excellence 2014

Inspire and Develop Our People Core Leader Engagement Caregiver Health Index 2014 New Success Measures

Building Enduring Relationships with Customers My Chart Activations Patient Loyalty Index New Success Measures

Clinical Excellence Index Create Alignment with Clinicians & Care Teams 2014 New Success Measures

Develop and Thrive Under New Care Delivery Models Primary Care Panel Size Clinical Network Performance 2014 New Success Measures

Grow by Optimizing Expert-to-Expert Capabilities Free Cash Flow Unique Patient Count

Develop and Thrive Under New Care Delivery & Economic Models Salary & Supply Cost 2014 Foundational Success Measures Net Revenue

Community Benefit 2014 Foundational Success Measures What’s Possible, Together Retail Excellence Institutes of Excellence Healthiest Communities