PLANNING TO ACHIEVE EXCELLENCE Shabnam Ansari, Head of Strategic Planning- Nexus

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Excellence To do something in a fashion that in the available resources can’t be done better. IKEA Founder of IKEA- Ingvar Kamprad To design a desk which may cost $1,000 is easy for a furniture designer, but to design a functional and good desk which shall cost $50 can only be done by the very best. Excellence- Being the best you can be with what you have

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Planning to achieve personal excellence Assess current Situation- resources, strengths Dreams-what matters? What do you live for? “I want to create something big, something that will change the world” Redknee- leaders in communication software Roles- husband, father, son, self, ceo, etc. Mr. Steven J. Ross- Time Warner Merger Goals for each role & monitor progress

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Planning to achieve Business excellence Four Key Questions 1. Where are we now? 2. Where do we want to be? 3. How do we get there? 4. How do we know if we are getting there? Most Important Resource to achieve excellence People- Customers and Employees People focus at the root of planning & daily operations

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Where are we now? 1. Where do we want to be? 2. How do we get there? 3. How do we know if we are getting there? Foundations for Achieving Excellence A Quick Recap

Where are we now? Why are we in business? Why do we exist? Mission Statement Environment Assessment Internal factors- strengths & weakness External- opportunities and threats SWOT Analysis- to identify 1. Customers/ Markets 2. Unique Selling Proposition- USPs IKEA’s assessment of Operating Environment Why are nice homes only possible for people with a lot of money? Why shouldn’t everybody be able to afford a nice, functional home? Why does furniture have to be so expensive? IKEA-Mission statement- customers/USP Offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them.

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence 1. Where are we now? Where do we want to be? 1. How do we get there? 2. How do we know if we are getting there? Foundations for Achieving Excellence A Quick Recap

Where do we want to be in future? What are our dreams? Vision Statement Sharing the dream with your people Vision Statement-Key points Aligned with mission Future-oriented Inspirational Short and Concise Flexible and adaptable Few Examples Toyata's design to beat Benz Oxfam: A just world without poverty Microsoft had the vision "A personal computer in every home running Microsoft software" General Electric- in 1980s: to become the number one or number two in every market we serve Stanford University- in 1940s: To become the Harvard of the West

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence 1. Where are we now? 2. Where do we want to be? How do we get there? 1. How do we know if we are getting there? Foundations for Achieving Excellence A Quick Recap

How do we get there?- Link Plan to Roles & Goals Identify Business Roles Coca Cola- “achieve sustainable growth” People: Be a great place to work- people inspired to be the best they can be. Portfolio: Bring to the world- quality beverages that anticipate and satisfy people's desires & needs. Partners: Nurture winning network of customers and suppliers Planet: Be a responsible citizen that makes a difference Profit: Maximize to shareowners while being mindful of our responsibilities. Goals for each role Long term & short term goals -in line with vision. Link vision with what you should be doing

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence 1. Where are we now? 2. Where do we want to be? 3. How do we get there? How do we know if we are getting there? Foundations for Achieving Excellence A Quick Recap

How do we know if we are getting there? Link Goals to activities and behaviors Two Key Steps 1. Measure Business Performance against goals 2. Link performance to Employees Incentives Whatever is measured, matters Business Performance measurement tools Keep it simple- Financial & Accounting measures Identify right KPIs & measures- link Incentives Great Little Box Company’s People First Approach Goals-KPIS- Incentives Some Incentive schemes Box Event- Stretched/Realistic Goals Profit Sharing Idea Recognition Program Award of Excellence West Canada’s Largest Co. Best Managed companies Top 100 Employers Best Corporate Culture

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Foundations for Achieving Excellence -Planning & Execution Adaptability and Flexibility Be Flexible & open to change Benchmarking Performance Safeguard against complacency Black berry- Growth in smart phone industry

Foundations for Achieving Excellence- Planning &Execution Ethics, Values & Best Practices Business Ethics & Best practices Means are more important Evolution V/s Transformative Thrusts Gradual Growth- Evolves rather than explodes Ikea- six decades- small farm to 40 countries Aramex- Middle east courier company, 1982, Jordon- 12,000 staff- 60 countries Growth through day-to-day strategic choices rather than transformative thrusts

Foundations for Achieving Excellence, Resources Utilization Focus on your core competencies Build on your strengths Original PCs of early 80’s- Core strength- PCs & low end server markets. Growth and growth in market share Ask what is growth doing? Impact on revenues, costs and profits? Keep your eyes & ears open Involve everyone, Team esp. lower level employees & line managers Information sharing- two way feedback Customers and Market

Foundations for Achieving Excellence -Approach Grateful Attitude “Develop an attitude of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation” Brian Tracy Opportunistic Your resources- environment/ opportunities Just Falafel-leverage social media- generated 3,500 requests-70 countries Persistence and Perseverance German Imaging Technology- Near- bankruptcy- Took more than 5 years Will Smith- Pursuit of Happiness You got a dream, You gotta protect it. If you want something, Go get it. Period.

Agenda A Bit About Excellence Planning for Our personal Lives Planning to Achieve Corporate Excellence Foundations for Achieving Excellence A Quick Recap

Excellence- Being the best you can be with what you have! Key Questions and Planning Process 1.Where are we now? 2.Where do we want to be? 3.How do we get there? 4.How do we know if we are getting there? Quick Recap- Planning to Achieve Excellence Planning to Achieve Business Excellence Roles 5-Year Goals Current Year Goals Current Month Goals Current Week Goals KPIsIncentives Mission Vision Roles Goals KPIs Incentives

THANK YOU Shabnam Ansari, Head of Strategic Planning- Nexus