Ishikawa fishbone diagram

Slides:

Advertisements

Similar presentations

Employee Involvement Employee Involvement is one approach to improving quality and productivity. Motivation:- By Needs, Desire, Monetary Benefits, Incentives,

Advertisements

Excellent Credit Control The cheapest form of funding for your business Midlands Think Tank 14 th November 2013.

WHY PEOPLE GET FIRED Jobs for Montana's Graduates C20L2PP1.

A3 PROBLEM SOLVING TOOL: Date: Contact: SOLUTIONS / COUNTERMEASURES What solutions will solve the root causes? (Tools: Brainstorming and Affinity Diagram)

PHD Performance Management Program Matt Gilman Spencer Soderlind Brieshon D’Agostini September 28, 2011 PDCA Training Series 2 PLAN, Part 2.

ISHIKAWA DIAGRAM – Tool for quality management Marit Laos IS Project Management

Business Operating System

Customer Service & Customer Protection in MANSELL

Electronic Business Systems Cross-functional Enterprise Systems Functional Business Systems Chapter 7 McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill.

Problem solving tools 1 Problem solving tools We need tools to: –improve designs: increase the chance that we are making what the customer wants. –identify.

Root Cause Analysis Presented By: Team: Incredibles

Effective Problem-Solving: Getting to the Heart of the Matter © Copyright 2011– Lean Homecare Consulting Group, LLC This presentation is distributed for.

Practicum November 16, 2006 Group 4 Jeff Dittman, Bret Haney, Ryan Knapp and Elizabeth Wong.

Quality Improvement: Problem Solving Quality Tools and Techniques.

Standard 5.1 Understand Resources Used to Enhance Customer Experiences.

VENDORS, CONSULTANTS AND USERS

Compensation management

Electronic Business Systems

Eleventh Edition 1 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise Irwin/McGraw-Hill Copyright © 2002, The.

People Health Audit Frank Newman, C.H.R.L. Newman Human Resources  35 years HR experience  Finance Industry, Pharmaceutical Manufacturing, Semi-Conductor,

Time Management Give the test of time management and assess.

Introduction Operations Management Intermediate Business Management.

Ishikawa fishbone diagram Skorkovský ESF MU KPH. Introduction (FBD= fishbone diagram) FDB is a tool to find out relationships: FDB is a tool to find out.

Questions for HR. Questions Describe the way in which employment patterns have changed over the last 20 years (6) Describe the following types of workers:

1 AQA ICT AS Level © Nelson Thornes Consequences of use of ICT systems.

Chapter 1 General Problem Solving Concepts

Florida Quarterly Meeting Root Cause Analysis Florida Quarterly Meeting Root Cause Analysis January 12, 2011 Christy Hormann, MSW, CPHQ Project Leader-PIPs.

BASIC ERP ARCHITECTURE Skorkovský, KPH, ESF MU,Brno.

Team Building. All teams go through growth stages. One thing is sure, a team will go through a roller coaster ride to achieve their goal. Building an.

Root Cause Analysis Training and Explanation 1.

Very concise introduction MPH_AOMA Jaromír Skorkovský, KPH,ESF MU BRNO.

All Rights Reserved Fundamentals of Entrepreneurship © Oxford Fajar Sdn. Bhd. ( T), – 1.

Unit 4 Searching for a Job.

Quality Tools Instructor: Hank Sobah

VENDORS, CONSULTANTS AND USERS. WHY CAN’T COMPANIES DEVELOP THEIR OWN ERP PACKAGES? To develop an ERP package is a complex & time consuming activity which.

 Human resources are one of the most important features of many businesses - especially in an economy where there is an increasing shift towards service-based.

WORKPLACE COMMUNICATION Activities for Telephone Conversation, Company Presentation and Meeting.

Putting the Internet To Work for Your Business The Internet Business Solutions Center.

Seven Old Tools of Quality Management

EGR Risk Management What is it? Assessing, reducing, and controlling risks so that project objectives are met without requiring excessive schedules.

© 2005 Wiley1 Total Quality Management Chapter 5.

-To insert a Zurich picture click on the "camera"-icon in the Zurich CI toolbar and follow the instructions. -To insert a picture from your personal files,

The 5 WHYs Analysis Tool The 5 WHY method is a tool used to identify the root cause of an incident or problem. The idea is that you take the initial question,

Basic Quality Control Tools. Flowchart Check sheet Cause-effect diagram Pareto chart Histogram Scatter diagrams Control chart.

Levels of Management. Each Level of Management determines the line that separates between managerial positions in an organization.

Determining the Root Cause and Corrective Action of a Problem World Class Solutions for Global Applications Riverhawk.

Bridge Reading T1 Lesson 22. Objectives You will learn several note-taking techniques that you can use to monitor and increase your reading comprehension.

MESFIN ARAGIE PROFESSIONAL COMMUNICATION COURSE JUNE 15, 2014.

Contact US: ID: Phone Number:

BASIC ERP ARCHITECTURE Skorkovský, KPH, ESF MU,Brno.

BASIC ERP ARCHITECTURE Skorkovský, KPH, ESF MU,Brno.

Why do we need a compensation survey

Ishikawa fishbone diagram

HUMAN RESOURCE MANAGEMENT

Ishikawa fishbone diagram

Ishikawa fishbone diagram

Overview (1 of 2) Definition Use within organizations

Ishikawa fishbone diagram

Abdulla Jassim Abdulla

Ishikawa fishbone diagram

Fishbone Diagram Tool Management Is the machine calibrated?

Ishikawa fishbone diagram

HUMAN RESOURCE MANAGEMENT

Ishikawa fishbone diagram

Fishbone Diagrams (cause and effect, or Ishikawa diagrams)

Ishikawa fishbone diagram

Ishikawa fishbone diagram

Tools For Quality Assessment

HUMAN RESOURCE MANAGEMENT

Presentation transcript:

Ishikawa fishbone diagram Skorkovský ESF MU KPH

Introduction (FBD= fishbone diagram) FDB is a tool to find out relationships: Use in QM especially in automotive industry On of the tool set used to create so called 8D report (8 disciplines=FBD+5WHYs+PA+QM) Another tool : 5 WHYs – will be cleared later Another tool : PARETO=PA analysis will be shown later Cause Effect

Fishbone diagram Mother Nature Men Salary To hot Training Terrible cold Dissatisfied worker Incapable Dangerous Treacherous Obsolete Management Machines (Methods, Material, Manpower, Measurement, Machines, Mother Nature,Management)

Some chosen problems which could be find out during ERP support process I long response time to requirements requirement is directed to unsuitable consultant bad documentation about service action (poor log) people ask repeatedly same questions at different moments and different consultants are asked solution of disputes :complaint- standard service payment asked for supplied services how much (to whom, type of task, type of the error- see diagram starting time for invoiced services, response time requirement is handed over till the problem is solved time of starting solving -solved start of implementaion of the bad object till end of testing training

Some chosen problems which could be find out during ERP support process II bad training methodology bad consultants bad communication protocol telephone e-mail SKYPE lack of interest of the management of both parties right specification of reaction time specification to the error types and related response times response time of the distributor (ERP integrator ERP)

Diagram – response time K1 did not solved find suitable resource (K1) Telephone call D started work D solved the problem K1 handed over to customer K1 handed over to distributor (D) D ->K1 K1 starts solving K1 solved RESPONSE TIME RESPONSE TIME II handed over requirement = active work = idle time

Fishbone diagram-support heart of the problem Mother Nature Men Low salary HR have a bad recruitment policy Bad training Bad weather Good weather Lower quality of the consultants Consultant takes holiday Phlegmatic person reacts later than expected Consultant is on sick leave Dissatisfied customer Incapable Bad communication Interest in golf only Bad SW for support (HELP DESK) Management Machines (Methods, Material, Manpower, Measurement, Machines)

Dissatisfied employee I

Dissatisfied employee II

5WHYs WHY 1 :Why my car had stopped ? No petrol in tank WHY 2 :Why i did not have a petrol in my tank ? I did not buy in the morning on my way to work WHY 3 :Why i did not buy a petrol ? No money in my pockets WHY 4 : Why no money i my pockets? Evening poker WHY 5 : Why i did not win a poker game? I do not know how to bluff!

5WHYs Cause Effect

Pareto analysis I

Pareto analysis II - data Frequency Freq (%) Freq accum(%) Difficulty Resignation Underestimation Low motivation 6 - (35,29 )- (35,29) 5 - ( 29,41 )- (64,71) 4 - ( 23,53 )- (88,24) 2 - ( 11,76 )- (100,00)

Pareto analysis III

Vilfredo Pareto in person…