Tracie Greer Indiana University Student Technology Consulting Residential IT Services.

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Presentation transcript:

Tracie Greer Indiana University Student Technology Consulting Residential IT Services

Human Resource Coordinator for Student Technology Consulting and Residential IT Services 3 Years In This Capacity 7 Years With Indiana University Extender of Opportunity A Success Story!

38,000 Students 24/7 Staffing Remote Locations Total Labs: 74 Total Computers: 2187 Student Technology Consulting Consultants 130 Supervisors (Support Staff) 20 Residential IT Services Consultants 50 Supervisors (Leads) 6

Hiring Orientation Training Mentoring Performance Record It takes all of us working together to complete our mission!

Personnel Information Environment AKA The “PIE”

Consultants: 2 Days of Training Software, Hardware & Policy Cheat Sheet Resources

Customer Service -2 Hrs Sexual Harassment -1 Hr Systematic 4 Week Training

Meet With Mentees Often Encourage Learning Notify Admin If You Don’t See Them Teach Them By Example Orchestrate Professional Growth Reinforce “WOW” Customer Service

Software & Web Development Hands-On

Real Time –Full Disclosure Gold Stars Professional Development Issues End of the Semester Evaluation

Birthday Announcements Gold Stars & Awards Your Input: Updating Trainings & Software Testing Yearly Picnic & Events