10 Copyright © Oracle Corporation, All rights reserved. Service Enabled Enterprise Solution Architect Training

10-2 Copyright © Oracle Corporation, All rights reserved. Agenda Understanding SOA and Its Benefits Preparing for Discovery Looking for SOA Application Patterns The Workshop Example Business Case Conducting Discovery Relating SOA Benefits Summary

10-3 Copyright © Oracle Corporation, All rights reserved. “Service orientation is the single most important design strategy issue for application delivery teams, and it will remain so for the foreseeable future.” - Forrester Research

10-4 Copyright © Oracle Corporation, All rights reserved. Technology Challenges Stifle Business Progress Monolithic (Silo) Applications Overlapping process support Poor integration Redundant infra-structure investments Limited reuse of existing investments Slow and expensive to change Ceaseless complexity

10-5 Copyright © Oracle Corporation, All rights reserved. Service Orientation Advances the Business Increases Core Business Flexibility Faster response to business Consistent view across channels Reduces costs and timelines Improves process consistency Increases business - IT alignment Reuse existing applications

10-6 Copyright © Oracle Corporation, All rights reserved. What is Service Orientation? Solutions derived from business processes Processes decomposed into business services IT Services: self-contained, independent functional units Service-oriented architectures, Internet standards, and Grid solutions Business strategy and technology infrastructure for IT-enabling business processes to adapt to changing business demands.

10-7 Copyright © Oracle Corporation, All rights reserved. Service Orientation Services Model the Business Source: Forrester Physical World: Processes Sample Process Update address Schedule Production Reserve Inventory Create Supplier Order Create Customer Order Schedule Shipment Digital World: Services Sample Services Service Bus Update Address Reserve Inventory Create Customer Order Schedule Shipment Schedule Production Update Address Services Correlate to Process Steps

10-8 Copyright © Oracle Corporation, All rights reserved. Technology Layer Infrastructure Services Layer Application Layer Business Service Layer Business Process Layer J2EE Linux Ora.NET Ora Win Dir Messag e Mail WSM Persist Secure CICS Dept Division People Soft Sales HR Shipping Custom Ebus Suite Customer Service SOA Layered design Hides complexity Business-centric software elements Opens core business rules to new and flexible integration scenarios Open connectivity with Internet standards J2EE Ora.NET Ora Win Dir Messag e Mail WSM Persist Secure CICS Dept Division Sales HR Shipping Custom Ebus Suite Customer Service People Soft Linux

10-9 Copyright © Oracle Corporation, All rights reserved. Engage the customer in a dialogue with probing questions that elicit information of sufficient detail to identify the customer's needs and enable you to map an SOA solution to those needs… Discovery Purpose

10-10 Copyright © Oracle Corporation, All rights reserved. Service-Oriented Discovery Targeting SOA Costs and Benefits Corporate Goals Business Priorities and Projects Organization Structure and Governance Design Governance Building Blocks Business Strategy and Processes Service Archeology Skillsets Develop Integrate Orchestrate Analyze Access Deploy Manage Secure Organizational Dimensions Technology DimensionsOrganizational Dimensions SOA Benefits Technology Dimensions

10-11 Copyright © Oracle Corporation, All rights reserved. Application Patterns: Applying SOA Simple internal integration Rich internal integration Multichannel applications Business process automation Portal (UI) integration and simplification Core Business Flexibility Business visibility and information access Business process outsourcing …

10-12 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Introduction Company: Greenfield Nurseries Industry: Horticulture Primary business: Supplier of container grown plants Primary customers: Home Depot, Lowe’s, Target, Wal*Mart Project priorities: Implement Scan-Based Trading as required by Home Depot Other Considerations: - Scan-Based Trading is an industry changing event - Inventory management is a critical process - Multiple inventory apps located across the country - SBT must rapidly adapt to changes from all the major retailers

10-13 Copyright © Oracle Corporation, All rights reserved. Discovery Levels Level 1 Discovery: Problem Definition Level 2 Discovery: Business Deep Dive –Narrow the focus Level 3 Discovery: Technology Understanding

10-14 Copyright © Oracle Corporation, All rights reserved. Business Understanding Level 1 Discovery Governance Applications Business Organization Technology

10-15 Copyright © Oracle Corporation, All rights reserved. Business Depth Level 2 Discovery Seek more detail in specific areas Focus where customer indicates need Probes should target… –Specific business processes (inefficiencies, inconsistencies, errors, costly, slow, manual) –Interaction and process support for constituents (multichannel) –Specific applications (gaps and deficiencies in support for processes) –Overlapping or duplicate process and support –Lack of visibility into operational areas –Low productivity [lack of automation], redundant tasks –IT complexity (many technologies/skillsets, app to app integration) –Applications not aligned with business needs

10-16 Copyright © Oracle Corporation, All rights reserved. Level 2 Discovery Examples “Tell me more about the __________ process.” “What should I know about the ______ application.” “What is important about ______________.” “What is your perspective on ______________.”

10-17 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Level 2 discovery “What should I know about Scan-Based Trading and Greenfield Nurseries?” “Without an effective Scan-Based Trading solution, we will no longer be able to do business with Home Depot. We need to use our current applications and overlay them with SBT capability.” Asset reuse, Scalabilit y, Business responsiveness “We must quickly rollout a solution to trial locations and expand support to nationwide within 6 months.”

10-18 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Level 2 discovery “You said SBT is largely about inventory management? How are your inventory management processes and applications affected by the new business model?” “We need a clear picture of store level inventory… Without accurate information on store inventory, product shelves will be empty. That means we are losing business.” Improve operationa l visibility, “As far inventory applications, we have 3. We plan to consolidate. For now they are all important and support different geographies.” Appl isolation, retirement

10-19 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Level 2 discovery “So an accurate view of store inventory is important. Tell me how you use that information” “Store inventory is important to guide the replenishment process. Today, our reps review the inventory, create a sales order and fax that to the office at a later time. Improve process efficiency This is slow and we sometimes create errors keying in the orders. The errors often go undetected for a long period”

10-20 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Level 2 discovery “Your current focus for Scan-Based Trading is Home Depot. What do you expect from other retailers?” “We also must plan for supporting Scan-Based Trading with other retailers. Home Depot is the first but we expect other retailers to follow soon. We need a process to quickly provide SBT support for others, with special processing rules for each retailer.” Process flexibility Adaptable business rules

10-21 Copyright © Oracle Corporation, All rights reserved. Workshop Business Case Level 2 discovery “So you need to support new retailers quickly once they initiate SBT for their suppliers. How would you respond to such requests today?” “No. We typically can’t change our systems fast enough. The business will pull together some manual processes to support each new retailer while IT works on application changes.” Reduce business-IT gap “Once the IT systems are modified, we’ll drop the manual efforts.”

10-22 Copyright © Oracle Corporation, All rights reserved. Technology Understanding Level 3 Discovery Seek “under the covers” technology understanding Technology to applications mapping Build and deployment architectures –Java,.NET, ‘C’ –Messaging (JMS, MQ, Custom sockets, etc.) –Hardware, Operating systems –Databases –Custom, Third-Party applications

10-23 Copyright © Oracle Corporation, All rights reserved. Technical Requirements Level 3 Discovery Key Technical Requirements (KTR) derive from Key Business Requirements "Systems should be available 24x7" (BR17) "Need fault-tolerance" (TR6) “Greenfield Nurseries needs to put in place systems and processes for subscription and transaction billing.” (BR19) “Implement service metering for billing Scan-Based Trading service users” (TR9)

10-24 Copyright © Oracle Corporation, All rights reserved. SOA Discovery Summary Discovery is an information gathering dialogue with the customer Be prepared with understanding of SOA Dimensions and Application Patterns Establish Dialogue, Understanding, and Trust –Level 1 Discovery: Business Understanding –Level 2 Discovery: Business Deep Dive –Level 3 Discovery: Technology Understanding Derive SOA Solution

10-25 Copyright © Oracle Corporation, All rights reserved.

10-26 Copyright © Oracle Corporation, All rights reserved. Business Agility Easier to Develop and Integrate Improved SLAs Process Efficiency Leverage Existing Inv. Better Visibility

10-27 Copyright © Oracle Corporation, All rights reserved.