Scottish Wide Area Network 2014 Anne Moises Scottish Government CIO SWAN SRO Anne

SWAN beyond Vanguard

Integration Collaboration

Next Steps

OJEU Options Telecommunications Video Conferencing Unified Communications Vanguard Data Network Services Bespoke & Optional Catalogue Services Tier 1 & 2 Security model Catalogue evolution GCF and GLOW Service Delivery Public Sector Identity Assurance and Authentication Community Benefits Policy development GCF Policy GLOW Policy How it fits SWAN Programme

SWAN Management Board SWAN Design Authority SWAN User & Delivery Board SWAN Governance Model SWAN Programme Board Policy & High Level StrategyMajor Issue Escalations Proposals, Recommendations & Issue Escalations Guidance & Decisions

Contractual Relationship

OR SUPPLIER CENTRAL TEAM (Management of Framework & Shared Services Call Off) SWAN Customer (Management of individual Call Off – Catalogue Services) Business relationship management SWAN Strategy & Business Alignment Investment Portfolio Management Architecture Management Service Level Management Quality & Assurance management Supplier Relationship Management Financial Management Service Catalogue Management Programme & Project Management Requirements Management Solution Test Solution Build and ConfigureChange Management Service Testing & AcceptanceRelease & Deployment Mgt Security Management Service Continuity ManagementOrdering Technology & Infrastructure Management Solution Design Service Design Configuration & Asset Management Knowledge ManagementEvent Management Incident Management Availability Management Access management Problem Management Service Reporting Customer Service Management Contract Management Service Charging Programme & Project Mgt Solution Build & Configure Solution Test Architecture Management Service Catalogue Management Project portfolio control/assurance Customer Service Management SWAN Annual Budget & Planning Quality & Assurance management Investment Portfolio Management Change Management Service Level Management Service Continuity Management Ordering Request Fulfilment Programme & Project Management Requirements Management Solution Build and Configure Customer Relationship Management Solution Test Service Testing & Acceptance Release & Deployment Mgt Security Management Contract Management Supplier Relationship Management Financial Management Contract Management Target Operating Model Contractual Hub (Management of individual Call Off – Catalogue Services) Customer Service Management SWAN Annual Budget & Planning Quality & Assurance management Investment Portfolio Management Change Management Service Level Management Service Continuity Management Ordering Programme & Project Management Requirements Management Solution Build and Configure Solution Test Service Testing & Acceptance Release & Deployment Mgt Security Management Contract Management Supplier Relationship Management Financial Management

Scope of Contract Three different categories of service – Shared Services Services each customer receives from the contractor – Catalogue Services A range of optional services each customer can select from and agreed (and regularly refreshed) catalogue of services – Bespoke Services The contracts allow for customers to agree their own bespoke services

Contract Structure Four Agreements : – The overall Framework Agreement between National Services Scotland as the Contracting Authority and the supplier (Capita) – A Shared Services Call-off Contract between NSS and Capita – An individual Call-off Contract between each SWAN customer and Capita – A Membership Agreement which defines the commercial relationship between NSS and the SWAN customer

Proposed Contracting Structure Membership Agreement NSS and Call-off Customers Framework Agreement NHS NSS & Contractor Shared Services Call-off Contract NHS NSS & Contractor Call-off Contract Contractor & NMS Scotland Framework Agreement NHS NSS & Contractor Call-off Contract Contractor & Education Scotland Call-off Contract Contractor & Pathfinder North Call-off Contract Contractor & Education Scotland Call-off Contract Contractor & Pathfinder South Order # 1 Order # 1 Order # 1 Order # 1 Order # 2 Order # 2 Order # 2 Order # 2

Framework Agreement Overarching Agreement between NSS and Capita – Sets out the contractual relationships between the various parties – The Shared Services service description – The Catalogue Services which can be purchased – The service levels and default commercial terms that apply

Shared Services Call-off Contract Between NSS and Capita for all customers – It defines how NSS procures the Shared Services – NSS pays Capita for the Shared Services – NSS recovers Shared Services charges from the other customers An apportionment model has been defined and is set out in the Membership Agreement Based upon the Primary Connectivity bandwidth and service levels

Membership Agreement Defines the commercial relationship between NSS and the SWAN customer – The Governance arrangements and decision making processes to oversee the delivery of SWAN Connectivity Services and to monitor Capita’s performance – The roles and responsibilities of each Call-off Customer – The roles and responsibilities of NSS and the contract management services NSS will supply to manage Capita, the Framework Agreement and the Shared Services Call-off Contract – A cost apportionment model

Customer Call-off Contracts Defines how a customer procures the Catalogue and Bespoke Services – Is directly between the customer and Capita – Customers cannot sign a Call-off Contract until a Membership Agreement is defined – Customer orders the Catalogue and Bespoke required (if any) – Customer pays Capita directly

Duration of the Agreement The Framework Agreement will run for 6 years, to 2020 – A customer must enter a Call-off Contract within this timeframe Call-off Contracts can last up to 9 years: 2023 – An ‘up to’ 3 year transition period then applies: 2026 Shared Services Call-off Contract will remain in place until last Call-off Contract has expired – Again, up to 2026

Engagement ?

Core Network & Services Principal orders 17 Feb 2014 Design & planning complete 30 Apr 2014 Core Network available 6 Jun 2014 Shared Service available 4 July Mar 2014 Hardware, software & licences issued 30 May 2014 Physical build complete, testing begins 20 Jun 2014 NTP, DNS & Security Gateways available Education Scotland 1st site complete 8 July % sites complete 17 Sept 2014 NHSScotland 1st site complete 4 July % non- cloud sites complete 15 Sept % cloud sites complete 22 Sept % non- cloud sites & N3 separation complete 4 Mar 2015 Pathfinder South 1st site complete 14 Nov % sites complete 16 Feb % sites complete 20 Apr % sites complete 7 May Aug % sites complete 22 Sept % complete Apr-14Jul-14Oct-14Jan-15Apr-15 PSN Certification 21 Oct 2014 PSN Gateway available 31 Oct 2014 Timelines for Vanguard Rollout

Pathfinder North 1 st site complete 25 Mar % sites complete 14 Jun % sites complete 6 Sept % sites complete 20 Sept 2016 Tranche 2 Apr-15Apr-16Jul-16Oct-16Jan-17 95% sites complete 20 Apr % sites complete 7 May 2015 Pathfinder South Timelines (cont.)

The Future